Patent Assignment
Reel/Frame 067391/0113
Change of Name
Recorded: 2024-05-13
Pages: 4
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2021-03-15
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CALIFORNIA, 94025
Covered Properties
(25)
Method and System for Propagating Statistics Between Federated Contact Center Sites for Use in Event Distribution
Customer-Centric Network-Based Conferencing
Proxy Media Service for Digital Telephony
Method and Apparatus for Optimizing Response Time to Events in Queue
Patent:
46,776 →
Application:
14/569,598 →
System and Method for Marketing Attribution in an Enterprise
System and Method for Monitoring Health of Deployment States for a Contact Center
System and Method for Interactive Multi-Resolution Topic Detection and Tracking
Call Center Builder Platform
System and Method for Managing Customer Interactions for Contact Center Based on Agent Proximity
System and Method for Managing Customer Interactions
Trust-Interactive Communication Applications
Multimedia Routing System for Securing Third Party Participation in Call Consultation or Call Transfer of a Call in Progress
System and Method for Making Engagement Offers Based on Observed Navigation Path
System and Method for Exposing Customer Availability to Contact Center Agents
System for Scheduling Routing Rules in a Contact Center Based on Forecasted and Actual Interaction Load and Staffing Requirements
Customer Portal of an Intelligent Automated Agent for a Contact Center
Contact Center Recording Service
Customer Care Mobile Application
System and Method for Identity Authentication
Flow Designer for Contact Centers
System and Method for Managing Multiple Interactions
Intelligent Resource Manager Service Recovery Including Request Retransmissions
Data Driven Speech Enabled Self-Help Systems and Methods of Operating Thereof
System and Method for Preventing Attacks in Communications
Trust in Physical Networks
Related Assignments
(23)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Jan 9, 2015
From: RISTOCK, HERBERT WILLI ARTUR; PERLMUTTER, S. MICHAEL; GALVIN, BRIAN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 034677/0015 →
Assignment of Assignor's Interest
Mar 11, 2015
From: MCCORD, ALAN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 035144/0865 →
Assignment of Assignor's Interest
Mar 23, 2015
From: KAISER, LIZANNE; BELL, CLIFF; STOOPS, DANIEL; RISTOCK, HERBERT WILLI ARTUR
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 035235/0467 →
Assignment of Assignor's Interest
Mar 30, 2015
From: TOLKSDORF, JUERGEN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 035287/0671 →
Assignment of Assignor's Interest
Apr 29, 2015
From: RISTOCK, HERBERT WILLI ARTUR; MEZHIBOVSKY, VLADIMIR; KOROLEV, NIKOLAY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 035530/0025 →
Assignment of Assignor's Interest
May 5, 2015
From: BOUZID, AHMED TEWFIK; HARASIMIUK, PAWEL; WELLMAN, AARON; KUMAR, PRAPHUL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 035570/0001 →
Assignment of Assignor's Interest
May 13, 2015
From: TOLKSDORF, JUERGEN; CONNOLLY, CHRISTOPHER; TOERCK, CHARLOTTE K.; TE BOOIJ, MERIJN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 035632/0127 →
Assignment of Assignor's Interest
Jun 3, 2015
From: RIAHI, AKBAR; RISTOCK, HERBERT WILLI ARTUR
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 035780/0587 →
Assignment of Assignor's Interest
Jun 16, 2015
From: RISTOCK, HERBERT WILLI ARTUR; FEDOROV, SERGEY I.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 035847/0802 →
Assignment of Assignor's Interest
Aug 24, 2015
From: RIAHI, AKBAR; RISTOCK, HERBERT WILLI ARTUR
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 036406/0214 →
Assignment of Assignor's Interest
Oct 7, 2015
From: RYABCHUN, ANDRIY V.; KOROLEV, NIKOLAY I.; RISTOCK, HERBERT WILLI ARTUR; ARAVAMUDHAN, BHARATH
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 036811/0750 →
Assignment of Assignor's Interest
Dec 28, 2015
From: LEV, YONI; FAIZAKOF, AVRAHAM; LEV-TOV, AMIR; TAPUHI, TAMIR
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 037394/0795 →
Assignment of Assignor's Interest
Jan 4, 2016
From: RISTOCK, HERBERT WILLI ARTUR; ZHAKOV, VYACHESLAV; MAKAGON, PETR
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 037403/0699 →
Assignment of Assignor's Interest
Jan 15, 2016
From: ZHAKOV, VYACHESLAV; SAYKO, VYACHESLAV VALENTINOVICH
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 037504/0203 →
Merger
Jun 15, 2016
From: ANGEL.COM INCORPORATED
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 038923/0903 →
Assignment of Assignor's Interest
Oct 6, 2016
From: FEDOROV, SERGEY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 039959/0420 →
Security Agreement
Dec 5, 2016
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ECHOPASS CORPORATION; INTERACTIVE INTELLIGENCE GROUP, INC.; BAY BRIDGE DECISION TECHNOLOGIES, INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 040815/0001 →
Assignment of Assignor's Interest
Feb 16, 2017
From: KUMAR, PRAPHUL; KONIG, YOCHAI; BOUZID, AHMED TEWFIK; THAKKAR, ASHISH YOGESHKUMAR
To: ANGEL.COM INCORPORATED
Reel/Frame 041282/0468 →
Assignment of Assignor's Interest
Jun 13, 2017
From: PETROVYKH, YEVGENIY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 042696/0661 →
Assignment of Assignor's Interest
Aug 2, 2017
From: RISTOCK, HERBERT WILLI ARTUR; ZHAKOV, VYACHESLAV; PETROVYKH, YEVGENIY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 043175/0984 →
Security Agreement
Feb 22, 2019
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ECHOPASS CORPORATION; GREENEDEN U.S. HOLDINGS II, LLC
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 048414/0387 →
Notice of Succession of Security Interests at Reel/Frame 040815/0001
Feb 3, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070498/0001 →
Notice of Succession of Security Interests at Reel/Frame 04814/0387
Feb 5, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070115/0445 →