Granted Patent
Utility
Small
US 6,459,787
· Confirmation No. 1922
METHOD AND SYSTEM FOR DELIVERY OF INDIVIDUALIZED TRAINING TO CALL CENTER AGENTS
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⬇ PDF
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2001-09-10 | TRNA |
Transmittal of New Application | 2 | View | |
| 2001-09-10 | A.PE |
Preliminary Amendment | 2 | View | |
| 2001-09-10 | SPEC |
Specification | 21 | View | |
| 2001-09-10 | CLM |
Claims | 5 | View | |
| 2001-09-10 | ABST |
Abstract | 1 | View | |
| 2001-09-10 | DRW |
Drawings-only black and white line drawings | 6 | View | |
| 2001-09-10 | OATH |
Oath or Declaration filed | 2 | View |
Inventors
John C.C. McIllwaine
Roswell, GA
Matthew G.A. McConnell
Duluth, GA
Classification
USPC
379/265.06
Prosecution
- Examiner
- TIEU, BENNY QUOC
- Art Unit
- 2642
- Docket No.
- 07117.100001
- Confirmation No.
- 1922
Publication
- Pub. No.
- US20020009190A1
- Pub. Date
- 2002-01-24
Patent Term Adjustment
0days
Parent
is a Continuation of
→
App. 09/517,500
· US 6,324,282
Filed 2000-03-02
· Patented Case
Child
is a Continuation of
→
App. 10/198,019
· US 6,775,377
Filed 2002-07-18
· Patented Case
Child
is a Continuation of
→
App. 10/785,543
Filed 2004-02-24
· Abandoned -- Failure to Respond to an Office Action
RELEASE OF SECURITY INTEREST
Recorded 2019-10-02
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2004-11-26
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Quick Facts
- Patent No.
- US 6,459,787
- App. No.
- 09/950,528
- Filed
- 2001-09-10
- Granted
- 2002-10-01
- Pub. No.
- US20020009190A1
- Examiner
- TIEU, BENNY QUOC
- Art Unit
- 2642
- PTA
- 0 days
External Links