System and method for handling special number calls using text message format with automatic location function
View Patent ↗A system for treating special number calls placed from a calling instrument using a text messaging format; the system including: a plurality of message handling units configured in at least one communication network accessible by the calling instrument. At least one selected message handling unit operates to recognize an extant call placed using a special number from the calling instrument in a first the text messaging format. The message handling units cooperate to effect conveying a response communication to the calling instrument when the extant call is detected. The response communication alerts a user of the calling instrument to a return communication conveyed via a return communication channel supporting at least one locating function. The calling instrument employs the locating function to provide a substantially pinpoint geographic location of the calling instrument to at least one receiving message handling unit via the return communication channel.
1. A system for treating special number calls placed from a calling instrument using a text messaging format; the system comprising: a plurality of message handling units configured in at least one communication network accessible by said calling instrument; at least one selected message handling unit of said plurality of message handling units operating to recognize an extant call placed using a special number from said calling instrument via a first communication channel in said text messaging format; said plurality of message handling units cooperating to effect conveying a communication to said calling instrument via a second communication channel in said text messaging format in response to receiving said extant call substantially when said extant call is detected; said response communication alerting a user of said calling instrument to expect a return communication via a voice communication channel and asking said user of said calling instrument to answer said return communication; said plurality of message handling units cooperating to effect conveying said return communication to said calling instrument via a third voice-capable communication channel supporting at least one locating function; and said calling instrument employing said at least one locating function substantially when said return communication is answered by said user of said calling instrument to provide a substantially pinpoint geographic location of said calling instrument to at least one receiving message handling unit of said plurality of message handling units via said third communication channel.
2. A system for treating special number calls placed from a calling instrument using a text messaging format as recited in claim 1 wherein said plurality of message handling units cooperates to use said geographic location for routing said extant call to at least one selected special number answering station coupled with said at least one communication network and situated generally proximate with said geographic location.
3. A system for treating special number calls placed from a calling instrument using a text messaging format as recited in claim 1 wherein said at least one locating function includes a global positioning system function.
4. A system for treating special number calls placed from a calling instrument using a text messaging format as recited in claim 2 wherein said at least one locating function includes a global positioning system function.
5. A system for treating emergency service calls placed from a calling instrument using a text messaging format; the system comprising: a plurality of message handling units configured in at least one communication network accessible by said calling instrument; at least one selected message handling unit of said plurality of message handling units operating to recognize an extant call placed using an emergency service number from said calling instrument via a first communication channel in said text messaging format; said plurality of message handling units cooperating to effect conveying a communication to said calling instrument via a second communication channel in said text messaging format in response to receiving said extant call substantially when said extant call is detected; said response communication alerting a user of said calling instrument to expect a return communication via a voice communication channel and asking said user of said calling instrument to answer said return communication; said plurality of message handling units cooperating to effect conveying said return communication to said calling instrument via a voice-capable third communication channel supporting at least one locating function; and said calling instrument employing said at least one locating function substantially when said return communication is answered by said user of said calling instrument to provide a substantially pinpoint geographic location of said calling instrument to at least one receiving message handling unit of said plurality of message handling units via said third communication channel.
6. A system for treating emergency service calls placed from a calling instrument using a text messaging format as recited in claim 5 wherein said plurality of message handling units cooperates to use said geographic location for routing said extant call to at least one selected public service answering position coupled with said at least one communication network and situated generally proximate with said geographic location.
7. A system for treating emergency service calls placed from a calling instrument using a text messaging format as recited in claim 5 wherein said at least one locating function includes a global positioning system function.
8. A method for treating special number calls placed from a calling instrument using a text messaging format; the method comprising:
(a) providing a plurality of message handling units;
(b) coupling said plurality of message handling units in at least one communication network accessible by said calling instrument;
(c) operating at least one selected message handling unit of said plurality of message handling units to recognize an extant call placed via a first communication channel using a special number from said calling instrument in said text messaging format;
(d) operating said plurality of message handling units cooperatively to effect conveying a communication to said calling instrument via a second communication channel in said text messaging format in response to receiving said extant call substantially when said extant call is detected; said response communication alerting a user of said calling instrument to expect a return communication via a voice communication channel and asking said user of said calling instrument to answer said return communication;
(e) operating said plurality of message handling units cooperatively to effect conveying said return communication to said calling instrument via a voice-capable third communication channel supporting at least one locating function; and
(f) operating said calling instrument to employ said at least one locating function substantially when said return communication is answered by said user of said calling instrument to provide a substantially pinpoint geographic location of said calling instrument to at least one receiving message handling unit of said plurality of message handling units via said third communication channel.
9. A method for treating special number calls placed from a calling instrument using a text messaging format as recited in claim 8 wherein said plurality of message handling units cooperates to use said geographic location for routing said extant call to at least one selected public service answering position coupled with said at least one communication network and situated generally proximate with said geographic location.
10. A method for treating special number calls placed from a calling instrument using a text messaging format as recited in claim 8 wherein said at least one locating function includes a global positioning system function.