IP Library Granted Patent US 7,984,104
Granted Patent B1
US 7,984,104 · App. 12/428,080 · Granted Jul 19, 2011

Method and system for content driven electronic messaging

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Quick Facts
Patent No.
US 7,984,104
App. No.
12/428,080
Granted
Jul 19, 2011
Kind
B1
Abstract

A system and method for intelligent electronic message routing. An Informant server transmits an electronic message to be routed to a destination and stores a plurality of stylesheets containing routing information for the electronic message. The electronic message includes a reference to the plurality of stylesheets, and a service provider server receives the electronic message from the Informant server, processes the reference to the plurality of stylesheets included in the electronic message, and routes the electronic message to the destination based on the routing information contained in the plurality of stylesheets. A communications device, which defines the destination of the electronic message, receives the routed electronic message from the service provider server.

Claims (31)

1. A system for intelligent electronic message routing, comprising:

an Informant server structured to transmit an electronic message to be routed to a destination, and structured to store a plurality of stylesheets containing routing information for the electronic message, the electronic message including a reference to the plurality of stylesheets stored on the Informant server;

a service provider server structured to receive the electronic message from the Informant server, to process the reference to the plurality of stylesheets included in the electronic message, and to route the electronic message to the destination based on the routing information contained in the plurality of stylesheets stored on the Informant server; and

a communications device defining the destination of the electronic message and structured to receive the routed electronic message from the service provider server.

2. The system according to claim 1 , wherein the plurality of stylesheets includes an Informant stylesheet and a SmartMessage stylesheet, the Informant stylesheet defining meta-data about at least one of valid transmission sources and transmission locations for the electronic message, and the SmartMessage stylesheet defining at least one of an activity class and formatting information for the electronic message.

3. The system according to claim 2 , wherein the activity class includes at least one event class associated with the activity class.

4. The system according to claim 3 , wherein the at least one event class includes meta-data about at least one of purpose, sensitivity, reach, immediacy, and category of the electronic message.

5. The system according to claim 1 , wherein the communications device comprises at least one of a mobile phone, a Personal Digital Assistant, a pager, a facsimile machine, an email inbox, and an instant messaging account.

6. The system according to claim 1 , further comprising a web page structured to register the communications device with the service provider server.

7. A method for intelligent electronic message routing, comprising:

storing a plurality of stylesheets on an Informant server, the plurality of stylesheets containing muting information for an electronic message to be routed to a destination;

transmitting the electronic message from the Informant server to a service provider server, the electronic message including a reference to the plurality of stylesheets stored on the Informant server;

processing the reference to the plurality of stylesheets in the service provider server; routing the electronic message from the service provider server to the destination based on the routing information contained in the plurality of stylesheets stored on the Informant server; and

receiving the routed electronic message in a communications device defining the destination of the electronic message.

8. The method according to claim 7 , wherein the plurality of stylesheets includes an Informant stylesheet and a SmartMessage stylesheet, the Informant stylesheet defining meta-data about at least one of valid transmission sources and transmission locations for the electronic message, and the SmartMessage stylesheet defining at least one of an activity class and formatting information for the electronic message.

9. The method according to claim 8 , wherein the activity class includes at least one event class associated with the activity class.

10. The method according to claim 7 , wherein the communications device comprises at least one of a mobile phone, a Personal Digital Assistant, a pager, a facsimile machine, an email inbox, and an instant messaging account.

11. The method according to claim 7 , further comprising registering the communications device with the service provider server through a web page.

12. The method according to claim 7 , further comprising processing pre-defined defaults and preferences of a user of the communications device.

13. The method according to claim 12 , wherein the preferences include predetermined types of the electronic message to be routed to the communications device.

14. A non-transitory computer-readable medium for intelligent electronic message routing, the computer-readable medium having computer-executable instructions for execution by a processing system, the computer-executable instructions for:

receiving an electronic message from an Informant server, the electronic message to be routed to a destination and including a reference to a plurality of stylesheets stored on the Informant server, the plurality of stylesheets containing routing information for the electronic message;

processing the reference to the plurality of stylesheets included in the electronic message; and

routing the electronic message to a communications device based on the routing information contained in the plurality of stylesheets, the communications device defining the destination of the electronic message.

15. The non-transitory computer-readable medium according to claim 14 , wherein the plurality of stylesheets includes an Informant stylesheet and a SmartMessage stylesheet, the Informant stylesheet defining meta-data about at least one of valid transmission

sources and transmission locations for the electronic message, and the SmartMessage stylesheet defining at least one of an activity class and formatting information for the electronic message.

16. The non-transitory computer-readable medium according to claim 15 , wherein the activity class includes at least one event class associated with the activity class.

17. The non-transitory computer-readable medium according to claim 14 , wherein the communications device comprises at least one of a mobile phone, a Personal Digital Assistant, a pager, a facsimile machine, an email inbox, and an instant messaging account.

18. The non-transitory computer-readable medium according to claim 14 , wherein the instructions are further for registering the communications device through a web page.

19. The non-transitory computer-readable medium according to claim 14 , wherein the instructions are further for processing pre-defined defaults and preferences of a user of the communications device.

20. The non-transitory computer-readable medium according to claim 19 , wherein the preferences include predetermined types of the electronic message to be routed to the communications device.

Assignments (9)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR TO WACHOVIA BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC.; INTRADO INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
Reel/Frame 062201/0960 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST INTERACTIVE SERVICES CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044169/0017 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
CHANGE OF NAME Recorded Jun 13, 2016
From: WEST NOTIFICATIONS, INC.
To: WEST INTERACTIVE SERVICES CORPORATION
Reel/Frame 038893/0203 →
CHANGE OF NAME Recorded Mar 6, 2013
From: TELEVOX SOFTWARE, INCORPORATED
To: WEST NOTIFICATIONS, INC.
Reel/Frame 029932/0885 →
MERGER Recorded Mar 5, 2013
From: TWENTY FIRST CENTURY COMMUNICATIONS, INC.; WEST NOTIFICATIONS GROUP, INC.
To: TELEVOX SOFTWARE, INCORPORATED
Reel/Frame 029922/0302 →
SECURITY AGREEMENT Recorded Apr 16, 2010
From: INTERCALL, INC.; INTRADO, INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
To: WACHOVIA BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 024244/0216 →