IP Library Granted Patent US 8,305,912
Granted Patent B2
US 8,305,912 · App. 12/706,753 · Granted Nov 6, 2012

Network and method providing an indication of network capabilities to a user for special number calls

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Quick Facts
Patent No.
US 8,305,912
App. No.
12/706,753
Granted
Nov 6, 2012
Kind
B2
Abstract

Networks and methods are disclosed for providing an indication of the capability of a communication network for serving special number calls. Before a user places a special number call, the communication network determines the capability of the communication network for serving a special number call, and provides the indication of the network capability to the user. The user is thus kept aware of the quality of the special number service available to them through the communication network.

Claims (47)

1. A method of providing an indication of the capability of a communication network to serve special number calls before special number calls are placed over the communication network, the method comprising:

determining location information for a VoIP device of a user being served by a VoIP network;

determining routing information for a simulated special number call to route the simulated special number call from the VoIP device through the VoIP network to an answering point;

determining a network capability of the communication network for serving special number calls from the VoIP device based on at least the location information and the routing information; and

providing an indication of the network capability to the VoIP device to notify the user as to the network capability of the communication network for serving an actual special number call prior to the user placing the actual special number call.

2. The method of claim 1 wherein determining a network capability of the communication network comprises:

processing the location information to identify a location of the VoIP device and an uncertainty of the location of the VoIP device; and

determining the network capability of the communication network based on the location of the VoIP device and the uncertainty of the location.

3. The method of claim 1 wherein determining a network capability of the communication network comprises:

identifying an answering point for the simulated special number call and an amount of data that can be provided to the identified answering point; and

determining the network capability of the communication network based on the identified answering point and the amount of data that can be provided to the identified answering point.

4. The method of claim 1 wherein determining a network capability of the communication network comprises:

determining if a call back number is identified for the simulated special number call; and

determining the network capability of the communication network based on whether the call back number is identified.

5. The method of claim 1 wherein determining a network capability of the communication network for serving the simulated special number call comprises:

identifying an answering point to handle the simulated special number call;

determining the capabilities of the answering point to handle the simulated special number call; and

determining the network capability of the communication network based on the capabilities of the identified answering point.

6. The method of claim 1 wherein the steps of the method are initiated responsive to the VoIP device registering with the VoIP network.

7. The method of claim 1 further comprising:

receiving the indication of the network capability in the VoIP device; and

displaying the indication of the network capability to the user to notify the user of the network capability prior to the user placing an actual special number call.

8. The method of claim 7 wherein displaying the indication of the network capability comprises at least one of illuminating an LED, displaying a web page, or displaying a text message.

9. The method of claim 1 further comprising:

restricting VoIP service to the VoIP device responsive to the network capability not meeting defined capability standards.

10. The method of claim 1 wherein the special number call comprises a 9-1-1 call.

11. A communication network adapted to provide an indication of the capability of a communication network to serve special number calls before special number calls are placed over the communication network, the communication network comprising:

a VoIP server adapted to provide VoIP service to a VoIP device;

a positioning system adapted to determine location information for the VoIP device of a user, and to determine routing information for a simulated special number call to route the simulated special number call from the VoIP device through the VoIP server to an answering point; and

a capability determination system adapted to determine a network capability of the communication network for serving special number calls from the VoIP device based on at least the location information and the routing information, and to provide an indication of the network capability to the VoIP device to notify the user as to the network capability of the communication network for serving an actual special number call prior to the user placing the actual special number call.

12. The communication network of claim 11 wherein the capability determination system is further adapted to:

process the location information to identify a location of the VoIP device and an uncertainty of the location of the VoIP device; and

determine the network capability of the communication network based on the location of the VoIP device and the uncertainty of the location.

13. The communication network of claim 11 wherein the capability determination system is further adapted to:

identify an answering point for the simulated special number call and an amount of data that can be provided to the identified answering point through the VoIP network; and

determine the network capability of the communication network based on the identified answering point and the amount of data that can be provided to the identified answering point.

14. The communication network of claim 11 wherein the capability determination system is further adapted to:

determine if a call back number is identified for the simulated special number call; and

determine the network capability of the communication network based on whether the call back number is identified.

15. The communication network of claim 11 wherein the capability determination system is further adapted to:

identify an answering point to handle the simulated special number call;

determine the capabilities of the answering point to handle the simulated special number call; and

determine the network capability of the communication network based on the capabilities of the identified answering point.

16. The communication network of claim 11 wherein the capability determination system is further adapted to determine the network capability responsive to the VoIP device registering with the VoIP server.

17. The communication network of claim 11 wherein the VoIP server is further adapted to:

restrict VoIP service to the VoIP device responsive to the network capability not meeting defined capability standards.

18. The communication network of claim 11 wherein the special number call comprises a 9-1-1 call.

Assignments (10)
SECURITY INTEREST Recorded Jan 31, 2023
From: INTRADO LIFE & SAFETY, INC.
To: ROYAL BANK OF CANADA, AS COLLATERAL AGENT
Reel/Frame 062596/0780 →
RELEASE OF SECURITY INTEREST Recorded Jan 31, 2023
From: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS AGENT
To: INTRADO LIFE & SAFETY, INC. (F/K/A WEST SAFETY SERVICES, INC.)
Reel/Frame 062570/0940 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Dec 30, 2022
From: INTRADO CORPORATION
To: INTRADO LIFE & SAFETY, INC.
Reel/Frame 062252/0588 →
CHANGE OF NAME Recorded Dec 23, 2022
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 062213/0567 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Dec 23, 2022
From: SNAPP, JOHN LAWRENCE; CORNE, CYNTHIA; HYATT, BILL; WILSON, MATT; ANDRONICI, MARCUS ROBERT; ERKKILA, ROBIN; KEARNEY, JOHN
To: WEST CORPORATION
Reel/Frame 062195/0061 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC.; INTRADO INC.; TELEVOX SOFTWARE INCORPORATED; WEST ASSET MANAGEMENT, INC.; WEST CORPORATION; WEST CUSTOMER MANAGEMENT GROUP, LLC; WEST DIRECT, LLC; WEST INTERACTIVE CORPORATION; WEST NOTIFICATIONS GROUP, INC.
Reel/Frame 062160/0307 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
SECURITY AGREEMENT Recorded Jun 21, 2010
From: INTERCALL, INC.; INTRADO INC.; TELEVOX SOFTWARE, INCORPORATED; WEST ASSET MANAGEMENT, INC.; WEST CORPORATION; WEST CUSTOMER MANAGEMENT GROUP, LLC; WEST DIRECT, LLC; WEST INTERACTIVE CORPORATION; WEST NOTIFICATIONS GROUP, INC.
To: WELLS FARGO BANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 024563/0464 →