Apparatus and method for connecting a translator and a customer

1. A computer-implemented method, comprising:

receiving a request to connect a translator to a conference call holding area;

transmitting a request to the translator for a personal identification number prior to connecting the translator to the conference call holding area; and

receiving a message comprising the personal identification number from the translator;

transmitting a request for verification to a verification unit in order to verify the translator; and

receiving a verification from the verification unit;

receiving a message from a customer to connect to a conference call; and

requesting that the customer select a language in order to select the translator;

based on the selected language, determining whether the translator is available among a plurality of translators;

connecting the translator in the conference call holding area;

when the translator is not available, transmitting a message to the customer to inform the customer that the translator is not available,

wherein the message comprises a phone number of another translator in order for the customer to connect to the other translator, the other translator not being in the conference call holding area.

2. The computer-implemented method of claim 1 , further comprising:

initiating the conference call in order to connect the customer to the available translator.

3. An apparatus, comprising:

a processor; and

memory comprising instructions,

wherein the instructions are configured to cause the processor to

receive a request to connect a translator to a conference call holding area;

transmit a request to the translator for a personal identification number prior to connecting the translator to the conference call holding area; and

receive a message comprising the personal identification number of the translator;

transmit a request for verification to a verification unit in order to verify the translator; and

receive a verification from the verification unit;

receive a message from a customer to connect to a conference call; and

request that the customer select a language in order to select the translator;

based on the selected language, determine whether the translator is available among a plurality of translators;

connect the translator in the conference call holding area;

when the translator is not available, transmit a message to the customer to inform that the translator is not available,

wherein the message comprises a phone number of another translator in order for the customer to connect to the other translator, the other translator not being in the conference call holding area.

4. The apparatus of claim 3 , wherein the instructions are further configured to cause the processor to:

initiate the conference call in order to connect the customer to the available translator.

5. A computer program embodied on a non-transitory computer readable medium, the computer program configured to cause a processor to:

receive a request to connect a translator to a conference call holding area;

transmit a request to the translator for a personal identification number prior to connecting the translator to the conference call holding area; and

receive a message comprising the personal identification number of the translator;

transmit a request tor verification to a verification unit in order to verify the translator; and

receive a verification from the verification unit;

receive a message from a customer to connect to a conference call; and

request that the customer select a language in order to select the translator;

based on the selected language, determine whether the translator is available among a plurality of translators;

connect the translator in the conference call holding area;

when the translator is not available, transmit a message to the customer to inform the customer that the translator is not available, wherein the message comprises a phone number of another translator in order for the customer to connect to the other translator, the other translator not being in the conference call holding area.

6. The computer program of claim 5 , further comprising:

initiate the conference call in order to connect the customer to the available translator.