Method and system for managing interactive communications campaigns with text messaging
A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling.
1. A computer program product in a non-transitory computer readable medium for use in a data processing system for managing interactive communications campaigns, wherein a first level keyword/source address pair is associated to an in-bound sub-campaign, the in-bound sub-campaign being configured to process any mobile-originated (MO) messages having the first level keyword on the source address, the computer program product holding computer program instructions, comprising:
program code to define an in-bound messaging script that includes at least one action to be taken in association with a MO text message, wherein the action is based on one of: a state of a conversation, a second-level keyword, a value of a variable, and an occurrence in the communications campaign; and
program code operative upon receipt of the MO text message from the source address and that includes the first level keyword to execute the in-bound messaging script with respect to the in-bound sub-campaign.
2. The computer program product as described in claim 1 wherein the occurrence is a transmission of a voice message, and further including program code to cause the messaging script to send the text message as a follow-up to the voice message.
3. The computer program product as described in claim 1 wherein the value of the variable determines whether a given telephone number is wireless and should receive the text message.
4. The computer program product as described in claim 1 wherein the value of the variable determines that an account associated with the messaging script is enabled for text messaging.
5. The computer program product as described in claim 1 wherein the first level keyword is associated with at least one approval associated with a short code.
6. The computer program product as described in claim 1 . wherein the second-level keyword triggers the action during the campaign.
7. The computer program product as described in claim 1 further including program code to queue unhandled inbound text messages according to one or more second-level keywords.
8. A system for managing interactive communications campaigns, the system comprising:
a processor; and
memory, wherein the memory has stored therein instructions that, when executed by the processor, cause the processor to:
define an in-bound messaging script that includes at least one action to be taken in association with a mobile-originated (MO) text message, wherein the action is based on one of: a state of a conversation, a second-level keyword, a value of a variable, and an occurrence in a communications campaign; and
in response to receipt of the MO text message from a source address that includes a first level keyword, execute the in-bound messaging script with respect to an in-bound sub-campaign, wherein a first level keyword/source address pair is associated to the in-bound sub-campaign, and the in-bound sub-campaign is configured to process any mobile-originated messages having the first level keyword on the source address.
9. The system of claim 8 , wherein the occurrence is a transmission of a voice message, wherein the instructions further cause the processor to invoke the messaging script to send the text message as a follow-up to the voice message.
10. The system of claim 8 , wherein the value of the variable determines whether a given telephone number is wireless and should receive the text message.
11. The system of claim 8 , wherein the value of the variable determines that an account associated with the messaging script is enabled for text messaging.
12. The system of claim 8 , wherein the first level keyword is associated with at least one approval associated with a short code.
13. The system of claim 8 , wherein the second-level keyword triggers the action during the campaign.
14. The system of claim 8 , wherein the instructions further cause the processor to queue unhandled inbound text messages according to one or more second-level keywords.