Patent Assignment
Reel/Frame 067651/0894
Change of Name
Recorded: 2024-06-07
Pages: 4
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2021-03-15
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CALIFORNIA, 94025
Covered Properties
(25)
Method and System for Managing Interactive Communications Campaigns
Method and System for Managing Interactive Communications Campaign with Reduced Customer-to-Agent Connection Latency
Method and System for Managing Interactive Communications Campaign Using a Hold Queue
Managing Interactive Communications Campaigns
Method and System for Managing Interactive Communications Campaigns with Text Messaging
Method and system for managing interactive communications campaigns with call pacing
Methods and Apparatus for Inserting Content into Conversations in on-Line and Digital Environments
Patent:
7,921,156 →
Application:
12/851,489 →
Graphical Menu Builder for Encoding Applications in an Image
Customer-Centric Network-Based Conferencing
System and Methods for Integrating Short Message Service Messaging with Contact Center Applications
Technique to Authenticate in a Mobile Application Using Near-Field Communication
Method and System for Managing Interactive Communications Campaign with Reduced Customer-to-Agent Connection Latency
Method and system for managing interactive communications campaign using a hold queue
Managing interactive communications campaigns
Identifying recycled telephone numbers
Robust DTMF detection in an unreliable voice-over-IP (VoIP) environment
Dialed String Matching and Call Cost Minimization in Dial Plan
System and Method for Addition and Removal of Servers in Server Cluster
Method and System for Managing Interactive Communications Campaigns with Text Messaging
Method and system for managing interactive communications campaigns with call pacing
Generalized Phrases in Automatic Speech Recognition Systems
Managing interactive communications campaigns with reduced customer-to-agent connection latency
Social Media Feedback for Routing User Communications
Contact Center Application Creating Using Reusable Program Modules
Identifying recycled telephone numbers
Related Assignments
(3)
Other recorded transfers of the patents in this record — the chain of ownership.
Patent Release (Reel:031644/Frame:0814)
Dec 2, 2016
From: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 040798/0428 →
Security Agreement
Dec 5, 2016
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ECHOPASS CORPORATION; INTERACTIVE INTELLIGENCE GROUP, INC.; BAY BRIDGE DECISION TECHNOLOGIES, INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 040815/0001 →
Notice of Succession of Security Interests at Reel/Frame 040815/0001
Feb 3, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070498/0001 →