TECHNOLOGIES FOR CORRELATION BASED DATA SELECTION
Technologies for correlation based data selection in a support call management system include a data analysis computing device of the support call management system that is configured to performing an analysis on support call data collected by a support call management computing device of the support call management system, apply a Pearson correlation coefficient filter to one or more results of the analysis, and display a result of the applied Pearson correlation coefficient filter. Additional embodiments are described herein.
1 . A method for correlation based data selection in a support call management system, the method comprising:
performing, by a data analysis computing device of the support call management system, an analysis on support call data collected by a support call management computing device of the support call management system;
applying, by the data analysis computing device, a Pearson correlation coefficient filter to one or more results of the analysis; and
displaying, by the data analysis computing device, a result of the applied Pearson correlation coefficient filter.
2 . The method of claim 1 , wherein performing the analysis on the support call data comprises performing the analysis on one or more business processes associated with the support call data.
3 . The method of claim 1 , wherein applying the Pearson correlation coefficient filter to one or more results of the analysis comprises applying the Pearson correlation coefficient filter to a subset of the support call data which is frequently used related behavioral data.
4 . The method of claim 1 , wherein displaying the result of the applied Pearson correlation coefficient filter comprises displaying one of a correlation or divergence of the support call data being analyzed.
5 . The method of claim 1 , wherein displaying the result of the applied Pearson correlation coefficient filter comprises displaying a trend over a period of time of the support call data being analyzed.
6 . The method of claim 1 , further comprising generating, by the data analysis computing device, a common performance report as a function of the results of the analysis.
7 . The method of claim 1 , further comprising:
displaying, by the data analysis computing device, one or more correlation report generation parameters to a user;
receiving, from the user, by the data analysis computing device, an indication of one or more selected correlation report generation parameters;
performing, by the data analysis computing device, a correlation analysis on at least a portion of the support call data as a function of the one or more selected correlation report generation parameters; and
displaying, by the data analysis computing device, a result of the correlation analysis to the user.
8 . The method of claim 7 , further comprising:
displaying, by the data analysis computing device, one or more result adjustment options to the user;
receiving, from the user, by the data analysis computing device, an indication of one or more of the result adjustment options having been selected;
performing, by the data analysis computing device, another correlation analysis on the at least a portion of the support call data as a function of the one or more selected result adjustment options; and
displaying, by the data analysis computing device, a result of the other correlation analysis to the user.
9 . The method of claim 8 , wherein displaying the one or more result adjustment options to the user comprises displaying one or more additional data field options.
10 . The method of claim 8 , wherein displaying the one or more result adjustment options to the user comprises displaying one or more alternative data filters.
11 . A data analysis computing device for correlation based data selection in a support call management system, the data analysis computing device comprising:
one or more computer-readable medium comprising instructions; and
one or more processors coupled with the one or more computer-readable medium and configured to execute the instructions to:
perform an analysis on support call data collected by a support call management computing device of the support call management system;
apply a Pearson correlation coefficient filter to one or more results of the analysis; and
display a result of the applied Pearson correlation coefficient filter.
12 . The data analysis computing device of claim 11 , wherein to perform the analysis on the support call data comprises to perform the analysis on one or more business processes associated with the support call data.
13 . The data analysis computing device of claim 11 , wherein to apply the Pearson correlation coefficient filter to one or more results of the analysis comprises to apply the Pearson correlation coefficient filter to a subset of the support call data which is frequently used related behavioral data.
14 . The data analysis computing device of claim 11 , wherein to display the result of the applied Pearson correlation coefficient filter comprises to display one of a correlation or divergence of the support call data being analyzed.
15 . The data analysis computing device of claim 11 , wherein to display the result of the applied Pearson correlation coefficient filter comprises to display a trend over a period of time of the support call data being analyzed.
16 . The data analysis computing device of claim 11 , wherein the one or more processors are further configured to execute the instructions to generate a common performance report as a function of the results of the analysis.
17 . The data analysis computing device of claim 11 , wherein the one or more processors are further configured to execute the instructions to:
display one or more correlation report generation parameters to a user;
receive, from the user, by the data analysis computing device, an indication of one or more selected correlation report generation parameters;
perform a correlation analysis on at least a portion of the support call data as a function of the one or more selected correlation report generation parameters; and
display a result of the correlation analysis to the user.
18 . The data analysis computing device of claim 17 , wherein the one or more processors are further configured to execute the instructions to:
display one or more result adjustment options to the user;
receive, from the user, by the data analysis computing device, an indication of one or more of the result adjustment options having been selected;
perform another correlation analysis on the at least a portion of the support call data as a function of the one or more selected result adjustment options; and
display a result of the other correlation analysis to the user.
19 . The data analysis computing device of claim 18 , wherein to display the one or more result adjustment options to the user comprises to display one or more additional data field options.
20 . The data analysis computing device of claim 18 , wherein to display the one or more result adjustment options to the user comprises to display one or more alternative data filters.