Hybrid architecture for transcription of real-time audio based on event data between on-premises system and cloud-based advanced audio processing system
Transcribing portions of a communication session between a user device and an on-premises device of an enterprise includes receiving, by a computer located remotely from the on-premises device, a media stream of the communication session from the on-premises device and receiving, by the computer, at least one event associated with the media stream from the on-premises device. Furthermore, the computer determines a portion of the media stream to transcribe based on the at least one event and transcribes the portion of the media stream.
1. A method for transcribing portions of a communication session between a user device and an on-premises device of an enterprise, the method comprising:
receiving, by a computer located remotely from the on-premises device, a media stream of the communication session from the on-premises device;
receiving, by the computer, at least one event associated with the media stream from the on-premises device, wherein the at least one event comprises a media and state change event, wherein the at least one event is received via a first communication channel and the media stream is received via a second communication channel;
determining, by the computer, a portion of the media stream to transcribe based on the at least one event; and
transcribing, by the computer, the portion of the media stream.
2. The method of claim 1 , wherein the transcribing is performed in real-time.
3. The method of claim 1 , comprising:
providing, by the computer, access to the transcribed portion to an entity associated with the enterprise.
4. The method of claim 1 , wherein the on-premises device and the computer are coupled via a network-based communication channel.
5. The method of claim 4 , wherein the network-based communication channel comprises one of a HTTPS connection, a virtual private network (VPN), or a software-define WAN.
6. The method of claim 1 , wherein the at least one event comprises one of Participant Enter, Participant Exit, Subconference created, Meeting Extended, Bot/Program Enter, Bot/Program Exit, Language Changed, or Personal Data Start/Stop.
7. The method of claim 1 , wherein determining a portion of the media stream to transcribe based on the at least one event comprises determining to start transcribing.
8. The method of claim 1 , wherein determining a portion of the media stream to transcribe based on the at least one event comprises determining to stop transcribing.
9. The method of claim 1 , wherein determining a portion of the media stream to transcribe based on the at least one event comprises determining to resume transcribing.
10. A system for transcribing portions of a communication session between a user device and an on-premises device of an enterprise, the system remotely located from the on-premises device and comprising:
a memory device, storing executable instructions; and
a processor in communication with the memory device, the processor when executing the executable instructions:
receives a media stream of the communication session from the on-premises device;
receives at least one event associated with the media stream from the on-premises device, wherein the at least one event comprises a media and state change event, wherein the at least one event is received via a first communication channel and the media stream is received via a second communication channel;
determines a portion of the media stream to transcribe based on the at least one event; and
transcribes the portion of the media stream.
11. The system of claim 10 , wherein the transcribing is performed in real-time.
12. The system of claim 10 , the processor when executing the executable instructions:
provides access to the transcribed portion to an entity associated with the enterprise.
13. The system of claim 10 , wherein the on-premises device and the system are coupled via a network-based communication channel.
14. The system of claim 13 , wherein the network-based communication channel comprises one of a HTTPS connection, a virtual private network (VPN), or a software-define WAN.
15. The system of claim 10 , wherein the at least one event comprises one of Participant Enter, Participant Exit, Subconference created, Meeting Extended, Bot/Program Enter, Bot/Program Exit, Language Changed, or Personal Data Start/Stop.
16. The system of claim 10 , wherein determining a portion of the media stream to transcribe based on the at least one event comprises determining to start transcribing.
17. The system of claim 10 , wherein determining a portion of the media stream to transcribe based on the at least one event comprises determining to stop transcribing.
18. The system of claim 10 , wherein determining a portion of the media stream to transcribe based on the at least one event comprises determining to resume transcribing.