Locating user devices in enterprises
A device, system, and method locates user devices in enterprises. The method performed by an enterprise server of an enterprise includes receiving contact data from an emergency services device, the contact data comprising location related data of a user device and identification data of the user device. The method includes determining if a general location data of the user device is associated with an area data of the enterprise as a function of the location related data. The method includes determining a precise location data of the user device within the area data of the enterprise based on the contact data.
1. A method, comprising:
establishing a communication channel between an enterprise server of an enterprise and an emergency services device;
in the enterprise server:
receiving contact data from the emergency services device over the communication channel, wherein the contact data comprises location data indicating a first location of a user device and identification data identifying the user device;
in response to the enterprise server determining that the first location includes an area of the enterprise, determining a second location of the user device based on the identification data, wherein the second location comprises a location within the area of the enterprise, and wherein the second location is more precise than the first location; and
transferring the second location to the emergency services device over the communication channel.
2. The method of claim 1 , wherein determining the second location comprises:
determining where the user device is located on a wireless network at the area of the enterprise.
3. The method of claim 1 , further comprising:
determining, in the enterprise server, enterprise location data of the user device based on data received from near field communications (NFC) components distributed in the area of the enterprise,
wherein the determining the second location of the user device is further based on the enterprise location data.
4. The method of claim 1 , further comprising:
transmitting, in the enterprise server, a notification to a security device of the enterprise, the notification being indicative of the contact data having been received from the emergency services device.
5. The method of claim 1 , wherein the identification data comprises a media access control (MAC) address of the user device, a phone number associated with the user device, or a combination thereof.
6. The method of claim 1 , wherein the location data comprises identities of networks that the user device has discovered and signal strengths corresponding to the discovered networks.
7. The method of claim 6 , wherein determining the second location comprises:
determining that the signal strengths of the discovered networks fall within predetermined ranges of signal strengths; and
identifying a floor of a plurality of building floors, which comprise the area of the enterprise, that corresponds to the predetermined ranges of the signal strengths, wherein the second location comprises the floor.
8. An enterprise server of an enterprise, comprising:
a transceiver configured to communicate with an emergency services device over a communication channel established with the emergency services device;
a memory arrangement; and
a processor coupled to the transceiver and the memory arrangement,
wherein the processor is configured to instruct the transceiver to contact data from the emergency services device over the communication channel, wherein the contact data comprises location data indicating a first location of a user device and identification data identifying the user device,
wherein, in response to a determination by the processor that the first location includes an area of the enterprise, the processor is configured to determine a second location of the user device based on the identification data, wherein the second location comprises a location within the area of the enterprise, and wherein the second location is more precise than the first location; and
wherein the processor is configured to instruct the transceiver to transmit the second location to the emergency services device over the communication channel.
9. The enterprise server of claim 8 , wherein the processor configured to determine the second location comprises the processor configured to determine where the user device is located on a wireless network at the area of the enterprise.
10. The enterprise server of claim 8 , wherein the processor is further configured to instruct the transceiver to receive data from near field communications (NFC) components distributed in the area of the enterprise, wherein the processor is further configured to determine enterprise location data of the user device based on the data from the NFC components, and wherein the determining the second location of the user device is further based on the enterprise location data.
11. The enterprise server of claim 8 , wherein the processor is further configured to instruct the transceiver to transmit a notification to a security device of the enterprise, the notification being indicative of the contact data having been received from the emergency services device.
12. The enterprise server of claim 8 , wherein the identification data comprises a media access control (MAC) address of the user device, a phone number associated with the user device, or a combination thereof.
13. The enterprise server of claim 8 , wherein the location data comprises identities of networks that the user device has discovered and signal strengths corresponding to the discovered networks.
14. The enterprise server of claim 13 , wherein to determine the second location, the processor is configured to:
determine that the signal strengths of the discovered networks fall within predetermined ranges of signal strengths; and
identify a floor of a plurality of building floors, which comprise the area of the enterprise, that corresponds to the predetermined ranges of the signal strengths, wherein the second location comprises the floor.
15. A method, comprising:
establishing a communication channel between an enterprise server of an enterprise and an emergency services device;
in the emergency services device:
receiving contact data, wherein the contact data comprises location related data of a user device and identification data identifying the user device;
determining general location data indicating a first location of the user device based on the contact data;
determining an identity of an enterprise included in the first location based on the general location data;
transmitting the contact data and a request for a second location to the emergency services device over the communication channel, wherein the second location comprises a location within an area of the enterprise, and wherein the second location is more precise than the first location; and
receiving the second location from the enterprise server over the communication channel.
16. The method of claim 15 , further comprising:
prior to receiving the contact data:
performing, by the emergency services device, a registration process for the enterprise device to register with the emergency services device, wherein the registration process includes the emergency services device receiving information about the enterprise and a contact mechanism for the emergency services device to contact the enterprise device.
17. The method of claim 15 , wherein the identification data comprises a media access control (MAC) address of the user device, a phone number associated with the user device, or a combination thereof.
18. The method of claim 15 , wherein the location data comprises identities of networks that the user device has discovered and signal strengths corresponding to the discovered networks.