Toll-free telecommunications and data management platform
A Toll-Free Management Platform (TFMP) includes methods and systems for number administration, customer administration, call management services, texting services and text registry, and a smart services registry. The TFMP may allow users to receive through a web-based interface, an activate request from a user, wherein the request includes at least a customer record template reference and an indication of when to active a toll-free telecommunications number associated with the request. The request may include at least one IP address datum associated with the toll-free telecommunications number. A user interface may allow activating a toll-free number, and users may access the TFMP to create and access existing templates of toll-free call routing templates, and utilize a routing tree engine to create customized call routing trees for the toll-free numbers of interest to the user.
1. A method comprising:
providing a customer record having a first carrier identification code (CIC) associated with a first call routing template for routing toll-free calls to an end point and a second CIC associated with a second call routing template for routing toll-free calls the end point; and
in response to a call routing change event, changing the first CIC in the customer record to the second CIC, wherein the change in CIC codes automatically updates the customer record to invoke the second call routing template for routing toll-free calls to the end point.
2. The method of claim 1 , wherein a plurality of call routing templates is associated with at least one of the first CIC and the second CIC.
3. The method of claim 1 , wherein the first CIC and the second CIC are both stored in a customer record template and changing the first CIC in the customer record to the second CIC comprises:
retrieving the second CIC from the customer record template.
4. The method of claim 1 , wherein the call routing change event is at least one of:
network congestion;
a network outage;
a business transaction; and
a testing scenario.
5. The method of claim 4 , wherein the network congestion is heavy call traffic.
6. The method of claim 4 , wherein the network outage is based on a disaster.
7. The method of claim 1 further comprising:
receiving notice of the call routing change event.
8. The method of claim 1 further comprising:
in response to the call routing change event ending, changing the second CIC in the customer record back to the first CIC.
9. A system comprising:
at least one processor; and
at least one memory device storing an application that adapts the at least one processor to:
provide a customer record having a first carrier identification code (CIC) associated with a first call routing template for routing toll-free calls to an end point and a second CIC associated with a second call routing template for routing toll-free calls to the end point; and
in response to a call routing change event, changing the first CIC in the customer record to the second CIC, wherein the change in CIC codes automatically updates the customer record to invoke the second call routing template for routing toll-free calls to the end point.
10. The system of claim 9 , wherein a plurality of call routing templates is associated with at least one of the first CIC and the second CIC.
11. The system of claim 9 , wherein the first CIC and the second CIC are both stored in a customer record template and changing the first CIC in the customer record to the second CIC comprises:
retrieving the second CIC from the customer record template.
12. The system of claim 9 , wherein the call routing change event is at least one of:
network congestion;
a network outage;
a business transaction; and
a testing scenario.
13. The system of claim 12 , wherein the network congestion is heavy call traffic.
14. The system of claim 12 , wherein the network outage is based on a disaster.
15. The system of claim 9 , wherein the application further adapts the at least one processor to:
in response to the call routing change event ending, changing the second CIC in the customer record back to the first CIC.
16. The system of claim 9 , wherein the at least one processor and the at least one memory device form part of at least one of:
a toll-free management platform; and
a toll-free network operator platform.
17. A non-transitory computer readable medium storing instructions that adapt at least one processor to:
provide a customer record having a first carrier identification code (CIC) associated with a first call routing template for routing toll-free calls to an end point and a second CIC associated with a second call routing template for routing toll-free calls to the end point; and
in response to a call routing change event, changing the first CIC in the customer record to the second CIC, wherein the change in CIC codes automatically updates the customer record to invoke the second call routing template for routing toll-free calls to the end point.
18. The non-transitory computer readable medium of claim 17 , wherein a plurality of call routing templates is associated with at least one of the first CIC and the second CIC.
19. The non-transitory computer readable medium of claim 17 , wherein the call routing change event is a network service event.
20. The non-transitory computer readable medium of claim 17 , wherein the stored instructions further adapt the at least one processor to:
in response to the call routing change event ending, changing the second CIC in the customer record back to the first CIC.