Message exchange
Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution's requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means.
1. A platform for processing messages between a message creator and a message recipient, the platform comprising:
a memory that stores a message and a plurality of notification options associated with the message recipient;
at least one processor and/or circuit coupled to the memory, the at least one processor and/or circuit configured to:
receive the message from the message creator;
receive a selection of a first notification option and a second notification option from among the plurality of notification options from the message creator;
store the message, the first notification option, and the second notification option together in the memory;
carry out the first notification option from among the plurality of notification options in order to attempt to notify the message recipient of the message;
carry out the second notification option from among the plurality of notification options in order to attempt to notify the message recipient of the message upon a failure of the first notification option to successfully notify the message recipient,
wherein the first notification option is different from the second notification option.
2. The platform of claim 1 , wherein the first notification option includes calling the message recipient in order to provide a verbal notification of the message.
3. The platform of claim 1 , wherein the verbal notification is an automated message by an interactive voice response system.
4. The platform of claim 1 , wherein the plurality of notification options include at least one of calling the message recipient, sending an Short Message Service (SMS) text message to the message recipient, sending an email to the message recipient, and publicly displaying a notification.
5. The platform of claim 4 , wherein at least one of the plurality of notification options includes functionality to allow the message recipient to review the message via the at least one of the plurality of notification options.
6. The platform of claim 1 , wherein the received message is a voice message, and
wherein at least one of the plurality of notification options includes converting the voice message to text.
7. The platform of claim 1 , wherein the received message is a text-based message, and
wherein at least one of the plurality of notification options includes converting the text-based message to audio.
8. A method for processing messages between a message creator and a message recipient, the platform comprising:
receiving a message from the message creator;
storing the message in memory;
storing a plurality of notification options in the memory;
determining, based on at least one of the message creator and the message recipient, a first notification option and a second notification option from among the plurality of notification options;
performing the first notification option from among the plurality of notification options in order to attempt to notify the message recipient of the message;
performing the second notification option from among the plurality of notification options in order to attempt to notify the message recipient of the message upon a failure of the first notification option to successfully notify the message recipient,
wherein the first notification option is different from the second notification option.
9. The method of claim 1 , wherein the first notification option includes calling the message recipient in order to provide a verbal notification of the message.
10. The method of claim 1 , wherein the verbal notification is an automated message by an interactive voice response system.
11. The method of claim 1 , wherein the plurality of notification options include at least one of calling the message recipient, sending an Short Message Service (SMS) text message to the message recipient, sending an email to the message recipient, and publicly displaying a notification.
12. The method of claim 4 , wherein at least one of the plurality of notification options includes functionality to allow the message recipient to review the message via the at least one of the plurality of notification options.
13. The method of claim 1 , wherein the received message is a voice message, and
wherein at least one of the plurality of notification options includes converting the voice message to text.
14. The method of claim 1 , wherein the received message is a text-based message, and
wherein at least one of the plurality of notification options includes converting the text-based message to audio.
15. A messaging platform, comprising:
a memory that stores a message and a plurality of notification options associated with a message recipient;
at least one processor and/or circuit coupled to the memory, the at least one processor and/or circuit configured to:
receive the message from a message creator, the message being designated by the message creator for the message recipient;
receive a notification option selection from among the plurality of notification options from the message creator;
store the message and the selected notification option in the memory;
call the message recipient in order to notify the message recipient of the message; and
in response to the call failing to notify the message recipient of the message, carry out the selected notification option in order to attempt to notify the message recipient of the message.
16. The messaging platform of claim 15 , wherein the failure of the call is defined by the message recipient not answering the call.
17. The messaging platform of claim 15 , wherein the failure of the call is defined by the message recipient failing to review the stored message within a predetermined time of the call.
18. The messaging platform of claim 15 , wherein the plurality of notification options include at least one of calling the message recipient, sending an Short Message Service (SMS) text message to the message recipient, sending an email to the message recipient, and publicly displaying a notification.
19. The messaging platform of claim 15 , wherein the call is carried out at regular intervals so as to repeatedly attempt to notify the message recipient of the message.
20. The messaging platform of claim 15 , wherein the message creator is an inmate of a controlled facility, and
wherein the message recipient in an outside party that is not an inmate of the controlled facility.