IP Library Granted Patent US 11,277,524
Granted Patent B2
US 11,277,524 · App. 16/891,174 · Granted Mar 15, 2022

Toll-free telecommunications management platform

Inventors: Sriram Sharma (Herndon, VA); William Carter (Potomac Falls, VA); Michael Kimmel (Ashburn, VA)
Assignee: Somos, Inc.
H04M15/83H04M3/493H04M3/5232H04M15/59H04M2201/40H04M2203/251H04M2203/258
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Quick Facts
Patent No.
US 11,277,524
App. No.
16/891,174
Granted
Mar 15, 2022
Kind
B2
Abstract

A method including receiving a natural language input and determining a telecommunications routing code based at least in part on the natural language input. The telecommunications routing code is associated with routing calls to a telecommunications number. The method further includes populating the telecommunications routing code at a node of a call routing decision tree to generate a populated call routing decision tree comprising a call routing template.

Claims (26)

1. A method comprising:

receiving a natural language input;

determining a telecommunications routing code based at least in part on the natural language input, the telecommunications routing code associated with routing calls to a telecommunications number; and

populating the telecommunications routing code at a node of a call routing decision tree to generate a populated call routing decision tree comprising a call routing template.

2. The method of claim 1 , wherein the natural language input includes a text element.

3. The method of claim 2 , wherein the text element includes a scanned text element.

4. The method of claim 1 , wherein the natural language input includes a voice element.

5. The method of claim 4 , wherein the voice element is obtained at least in part by voice recognition software.

6. The method of claim 1 , wherein the call routing decision tree determines a call path taken by an incoming call to a termination number.

7. The method of claim 1 , wherein the call routing decision tree determines a call path taken by an incoming call based at least in part on a time of day the incoming call is received.

8. The method of claim 1 , wherein the call routing decision tree determines a call path taken by an incoming call based at least in part on a geographic location of a device from which the incoming call is received.

9. The method of claim 1 , wherein the call routing decision tree determines a call path taken by an incoming call within a telecommunications system.

10. A non-transitory computer-readable medium comprising computer executable instructions that adapt at least one processor to:

receive a natural language input;

determine a telecommunications routing code based at least in part on the natural language input, the telecommunications routing code associated with routing calls to a telecommunications number; and

populate the telecommunications routing code at a node of a call routing decision tree to generate a populated call routing decision tree comprising a call routing template.

11. The non-transitory computer-readable medium of claim 10 , wherein the natural language input includes a text element.

12. The non-transitory computer-readable medium of claim 11 , wherein the text element includes a scanned text element.

13. The non-transitory computer-readable medium of claim 10 , wherein the natural language input includes a voice element.

14. The non-transitory computer-readable medium of claim 13 , wherein the voice element is obtained at least in part by voice recognition software.

15. The non-transitory computer-readable medium of claim 10 , wherein the call routing decision tree determines a call path taken by an incoming call to a termination number.

16. The non-transitory computer-readable medium of claim 10 , wherein the call routing decision tree determines a call path taken by an incoming call based at least in part on a time of day the incoming call is received.

17. The non-transitory computer-readable medium of claim 10 , wherein the call routing decision tree determines a call path taken by an incoming call based at least in part on a geographic location of a device from which the incoming call is received.

18. The non-transitory computer-readable medium of claim 10 , wherein the call routing decision tree determines a call path taken by an incoming call within a telecommunications system.

19. The non-transitory computer-readable medium of claim 10 , wherein the call routing decision tree determines a call path taken by an incoming call based at least in part on a specified call volume threshold.

20. The non-transitory computer-readable medium of claim 10 , wherein the call routing decision tree determines a call path taken by an incoming call based at least in part on a geographic location associated with a termination number.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 10, 2020
From: SHARMA, SRIRAM; CARTER, WILLIAM; KIMMEL, MICHAEL
To: SOMOS, INC.
Reel/Frame 052895/0030 →
Continuity (6)
Continuation 16361604 · Mar 22, 2019
Continuation 15720909 · Sep 29, 2017
Continuation 15373387 · Dec 8, 2016
Continuation 14928575 · Oct 30, 2015
Provisional Application 62073976 · Nov 1, 2014
Related Publication 20200296224A1 · Sep 17, 2020
Cited By (3)
US 12,314,968 US 12,323,552 US 12,671,990