User interface for fraud alert management

1. A system for fraud detection for a call center system, the system comprising:

a processor; and

a visual display in communication with the processor, the processor causing the visual display to present

a plurality of panes displayed on the visual display, each pane including:

an identifier corresponding to a communication received;

a graphical representation of a threat risk associated with the identifier;

a numeric score associated with the threat risk, wherein the numeric score is a weighted score based on a plurality of predetermined factors updated substantially continuously.

2. The system of claim 1 , wherein the graphical representation includes:

a status bar indicative of a threat risk associated with the identifier, the threat risk provided by the fraud detection algorithm and based on a weighted score.

3. The system of claim 2 , wherein the communication is one of a phone call, a chat and a web interaction.

4. The system of claim 1 , wherein each pane includes additional information about the identifier.

5. The system of claim 4 , wherein the communication is one of a phone call, a chat and a web interaction.

6. The system of claim 1 , wherein the additional information includes:

a number of accounts accessed or attempted to be accessed associated with the identifier;

a number of days the identifier has been active;

a type of channel associated with the identifier; and

a number of communications initiated by the identifier over a predetermined period of time;

wherein a user may access further information by activating a portion of the visual display to access additional information related to the threat risk.

7. The system of claim 6 , wherein the communication is one of a phone call, a chat and a web interaction.

8. The system of claim 1 , wherein the communication is one of a phone call, a chat and a web interaction.

9. A non-transitory computer readable medium having stored thereon program instructions that, when executed by a processing system direct the processing system to:

display a plurality of graphical panes on a visual display, a plurality of panes displayed on the visual display;

cause each pane to display an identifier corresponding to a communication received, a graphical representation of a threat risk associated with the identifier; and a numeric score associated with the threat risk, wherein the numeric score is a weighted score based on a plurality of predetermined factors; and

update the graphic representation of the threat risk and the numeric scores displayed substantially continuously.

10. The non-transitory computer readable medium of claim 9 , wherein the program instructions, when executed by a processing system further direct the processing system to display a status bar indicative of a threat risk associated with the identifier, the threat risk provided by the fraud detection algorithm and based on a weighted score.

11. The non-transitory computer readable medium of claim 9 , wherein the program instructions, when executed by the processing system, further direct the processing system to cause each pane to display additional information about the identifier.

12. The non-transitory computer readable medium of claim 11 , wherein the additional information includes

a number of accounts accessed or attempted to be accessed associated with the identifier;

a number of days the identifier has been active;

a type of channel associated with the identifier; and

a number of communications initiated by the identifier over a predetermined period of time;

wherein a user may access further information by activating a portion of the visual display to access additional information related to the threat risk.

13. The non-transitory computer readable medium of claim 9 , wherein the communication is one of a phone call, a chat and a web interaction.

14. A method of presenting information to a user of a fraud detection application in a call center, the method comprising:

displaying a plurality of graphical panes on a visual display, a plurality of panes displayed on the visual display;

causing each pane to display an identifier corresponding to a communication received, a graphical representation of a threat risk associated with the identifier; and a numeric score associated with the threat risk, wherein the numeric score is a weighted score based on a plurality of predetermined factors; and

updating the graphic representation of the threat risk and the numeric scores displayed substantially continuously.

15. The method of claim 14 , further comprising display in each pane on the visual display a status bar indicative of a threat risk associated with the identifier, the threat risk provided by the fraud detection algorithm and based on a weighted score.

16. The method of claim 14 , further comprising causing each pane to display additional information about the identifier.

17. The method of claim 16 , wherein the additional information includes:

a number of accounts accessed or attempted to be accessed associated with the identifier;

a number of days the identifier has been active;

a type of channel associated with the identifier; and

a number of communications initiated by the identifier over a predetermined period of time;

wherein a user may access further information by activating a portion of the visual display to access additional information related to the threat risk.

18. The method of claim 14 , wherein the communication is one of a phone call, a chat and a web interaction.