Captioned telephone services improvement
View Patent ↗Internet Protocol captioned telephone service often utilizing Automated Speech Recognition can be utilized with conference calls to separate out each of the various parties' speech as text, such as with text bubbles differentiated by caller on a device of the user. Additionally, a prioritized vocabulary can be provided for each user that is not shared with a public so that if the user utilizes words in their speech not common in the general public, those words can be more accurately identified by the telephone service. The service may learn and apply that vocabulary and/or the user may provide words to the service.
1. A method of audio to text transcription provided by a captioner company comprising the steps of:
a) a far end caller connected to a user in audio communication in a connection with a telephone number not managed by a captioned telephone service manager;
b) said far end caller connecting a separate telephone number managed by a captioned telephone service manager to the connection;
c) said captioned telephone service manager utilizing a captioner to transcribe audio to text of the far end caller and sending the text to a device of the user in approximately real time; and
d) a third party caller separate from the far end caller and the user joining in a conference call with the user and far end caller with the captioned telephone service manager utilizing the captioner to transcribe audio to text from the third party caller and provide to a device of the user; wherein the text of the far end caller, the user and the third party are separated by separate text bubbles segregated from one another on a screen of the device of the user.
2. The method of claim 1 wherein the text bubbles associate with the far end caller, the user and the third party are differentiated by color.
3. The method of claim 1 wherein one of the far end caller calls the telephone number managed by the captioned telephone service to initiate the connection, and the user joins to the telephone number managed b the captioned telephone service after connection with the far end caller.
4. The method of claim 1 wherein more than one third party join the conference call with the text of the third parties are differentiated in separated and segregated text bubbles.
5. The method of claim 1 wherein the captioner is automated speech recognition software controlled by the captioned telephone service manager.
6. A method of audio to text transcription provided by a captioner company comprising the steps of:
a) a far end caller connected to a user in audio communication with a telephone number managed by a captioned telephone service manager;
b) said captioned telephone service manager utilizing a captioner transcribe audio to text of the far end caller and sending the text to a device of the user in approximately real time; and
c) a third party caller separate from the far end caller and the user joining in a conference call with the user and far end caller with the captioned telephone service manager utilizing the captioner to transcribe audio to text from the third party caller and provide to a device of the user; wherein the text of the far end caller, the user and the third party are separated by separate text bubbles segregated from one another on a screen of the device of the user; and
further comprising a prioritized vocabulary for the user of the same language used by the user which is maintained by the captioned telephone service manager specifically for use with only the user, with the prioritized vocabulary not made available to others.
7. The method of claim 6 wherein the user provides words to the captioned telephone service manager which may be less common than used by the public.
8. The method of claim 7 wherein the words are one of geographic and technical in nature.
9. The method of claim 7 wherein the user ascribes a likely priority to words likely to be used in conversations with and by the user.
10. The method of claim 6 wherein the captioned telephone service manager provides a prioritized vocabulary for each user based on communications of the user.