System and method for enabling multi-modal communication
Systems and methods for a multi-tenant communication platform. At a multi-tenant communication platform, and responsive to authentication of a communication request provided by an external system, a routing address record of the communication platform is determined that matches a communication destination of the communication request. The matching routing address record associates the communication destination with a plurality of external communication providers. At least one communication provider associated with the matching routing address record is selected, and a request to establish communication with the communication destination is provided to each selected communication provider. The communication request specifies the communication destination and account information.
1. A method comprising:
receiving, through an application programming interface (API), an inbound communication request, the inbound communication request identifying a communication endpoint;
analyzing the inbound communication request to identify a transport protocol;
selecting a routing option of the transport protocol, the routing option mapping the communication endpoint to a destination endpoint;
responsive to receiving communication content associated with the communication request, transforming the communication content to a format that is compatible with the selected routing option of the transport protocol and a mode of communication associated with the selected routing option; and
transmitting the transformed communication content to the destination endpoint on the selected routing option.
2. The method of claim 1 , wherein selecting the routing option comprises selecting the routing option based, at least in part, on reliability of the selected routing option.
3. The method of claim 1 , wherein selecting the routing option comprises selecting the routing option based, at least in part, on involved content transformations of a set of a routing options.
4. The method of claim 1 , further comprising: receiving an endpoint registration request through a registration API, in response to a user initiating a pairing of the communication endpoint with the destination endpoint of an account of a third party communication platform; and updating an endpoint repository database that pairs the destination endpoint of a third party communication platform with the communication endpoint.
5. The method of claim 4 , wherein selecting the routing option of the transport protocol comprises selecting the routing option from a set of routing options according to a set of priority heuristics, wherein the routing option specifies the destination endpoint and destination transport protocol.
6. The method of claim 5 , wherein the set of routing options comprises of at least one routing option for each of: a Short Message Service (SMS) message service provider, a Multimedia Messaging Service (MMS) message service provider, and an Internet Protocol (IP) message service provider.
7. The method of claim 5 , wherein the set of routing options comprises of at least two distinct over-the-top routing options.
8. The method of claim 5 , wherein the set of routing options comprises of at least one routing option that specifies an asynchronous transport protocol and one routing option that specifies a synchronous transport protocol.
9. A non-transitory computer-readable storage medium comprising computer-readable instructions that, when executed by one or more processors of a machine, cause the machine to perform operations comprising:
receiving, through an application programming interface (API), an inbound communication request, the inbound communication request identifying a communication endpoint;
analyzing the inbound communication request to identify a transport protocol;
selecting a routing option of the transport protocol, the routing option mapping the communication endpoint to a destination endpoint;
responsive to receiving communication content associated with the inbound communication request, transforming the communication content to a format that is compatible with the selected routing option of the transport protocol and a mode of communication associated with the selected routing; and
transmitting the transformed communication content to the destination endpoint on the selected routing option.
10. The non-transitory computer-readable storage medium of claim 9 , the operations further comprising: receiving an endpoint registration request through a registration API, in response to a user initiating a pairing of the communication endpoint with the destination endpoint of an account of a third party communication platform; and updating an endpoint repository database that pairs the destination endpoint of a third party communication platform with the communication endpoint.
11. The non-transitory computer-readable storage medium of claim 10 , wherein selecting the routing option of the transport protocol comprises selecting the routing option from a set of routing options according to a set of priority heuristics, wherein the routing option specifies the destination endpoint and destination transport protocol.
12. The non-transitory computer-readable storage medium of claim 11 , wherein the set of routing options comprises at least one routing option for each of: a Short Message Service (SMS) message service provider, a Multimedia Messaging Service (MMS) message service provider, and an Internet Protocol (IP).
13. The non-transitory computer-readable storage medium of claim 11 , wherein the set of routing options comprises at least two distinct over-the-top routing options.
14. The non-transitory computer-readable storage medium of claim 11 , wherein the set of routing options comprises at least one routing option that specifies an asynchronous transport protocol and one routing option that specifies a synchronous transport protocol.
15. A system comprising:
a communication system comprising a communication router configured with a set of communication interfaces for a set of routing options;
wherein the set of routing options comprises routing options for at least two transport protocols;
wherein the communication system comprises of at least one computer-readable medium that stores instructions that when executed by at least one computer processor cause the communication system to:
receive, through an application programming interface (API), an inbound communication request, the inbound communication request identifying a communication endpoint,
analyze the inbound communication request to identify a transport protocol,
select a routing option of the transport protocol, the routing option mapping the communication endpoint to a destination endpoint;
responsive to receiving communication content associated with the inbound communication request, transform the communication content to a format that is compatible with the selected routing option of the transport protocol and a mode of communication associated with the selected routing option; and
transmit the transformed communication content to the destination endpoint on the selected routing option.
16. The system of claim 15 , wherein the communication system is further configured to receive an endpoint registration request through a registration API, in response to a user initiating a pairing of the communication endpoint with the destination endpoint; and update an endpoint repository database that pairs the destination endpoint of a third-party communication platform with the communication endpoint.
17. The system of claim 16 , wherein configuration to select the selected routing option of the transport protocol comprises configuration to select the routing option from the set of routing options according to a set of priority heuristics, wherein the routing option specifies the destination endpoint and a destination transport protocol.
18. The system of claim 15 , wherein the set of routing options comprises at least one routing option for each of: a Short Message Service (SMS) message service provider, a Multimedia Messaging Service (MMS) message service provider, and an Internet Protocol (IP) message service provider.
19. The system of claim 15 , wherein the set of routing options comprises at least two distinct over-the-top routing options.
20. The system of claim 15 , wherein the set of routing options comprises at least one routing option that specifies an asynchronous transport protocol and one routing option that specifies a synchronous transport protocol.