Systems and methods for remote control in information technology infrastructure

1. A system to manage information technology infrastructure, comprising:

a session controller retrieving computer-readable instructions from a memory element and executing on one or more processors to:

activate a real-time communication session;

generate a link including an indication of a code for the real-time communication session;

identify, via a lookup in a database using the code, an identifier of a mobile telecommunications device;

transmit via a network, using the identifier, the link to the mobile telecommunications device:

receive, from the mobile telecommunications device, a request for content indicating the code included in the link;

obtain access to data from a camera of the mobile telecommunications device;

identify, via a lookup in the database using the code, the real-time communication session corresponding to the code;

establish, via a web socket, the real-time communication session with a data feed from the camera comprising one or more images or video; and

provide, based on a portion of the data feed, a command with a visual or auditory indication to control the mobile telecommunications device.

2. The system of claim 1 , further comprising:

the session controller transmitting the link via a short message service protocol.

3. The system of claim 1 , further comprising:

the session controller providing the command comprising an icon indicating a direction to move the mobile telecommunications device.

4. The system of claim 1 , further comprising:

the session controller providing provide the command comprising an icon indicating to zoom in on an object.

5. The system of claim 1 , further comprising the session controller executing computer-readable instructions to:

identify a remote support technician device;

generate the code to pair the mobile telecommunications device with the remote support technician device; and

store, in an index, the code for the real-time communication session and an indication of the remote support technician device paired with the mobile telecommunications device.

6. The system of claim 1 , further comprising generating a link including an indication of a numerical code for the real-time communication session.

7. The system of claim 1 , further comprising the session controller executing computer-readable instructions to:

select a server to manage the real-time communication session; and

establish, via a web socket over a network protocol, the real-time communication session between the camera of the mobile telecommunications device and a remote support technician device via the selected server.

8. The system of claim 1 , further comprising the session controller executing computer-readable instructions to:

establish, via a web socket over a network protocol, the real-time communication session between the mobile telecommunications device and a remote support technician device.

9. The system of claim 1 , further comprising the session controller executing computer-readable instructions to:

add a remote support technician device to the real-time communication session via the web socket over the network protocol.

10. A method of managing information technology infrastructure, comprising:

activating, by a session controller retrieving computer-readable instructions from a memory element and executing on one or more processors, a real-time communication session;

generating, by the session controller, a link including an indication of a code for the real-time communication session;

identifying, by the session controller, via a lookup in a database using the code, an identifier of a mobile telecommunications device;

transmitting via a network, by the session controller using the identifier, the link to the mobile telecommunications device

receiving, by the session controller, a request for content from the mobile telecommunications device, the request indicating the code included in the link;

obtaining, by the remote view system responsive to the selection, access to data of a camera of the mobile telecommunications device;

identifying, by the session controller via a lookup in the database using the code, the real-time communication session corresponding to the code;

establishing, by the session controller via a web socket, the real-time communication session with a data feed from the camera comprising one or more images or video; and

providing, by the session controller, based on a portion of the data feed, a command with a visual or auditory indication to control the mobile telecommunications device.

11. The method of claim 10 , wherein transmitting further comprises:

transmitting, by the session controller, the link via a short message service protocol.

12. The method of claim 10 , wherein providing further comprises:

providing, by the session controller, the command comprising an icon indicating a direction to move the mobile telecommunications device.

13. The method of claim 10 , wherein providing further comprises:

providing, by the session controller, the command comprising an icon indicating to zoom in on an object.

14. The method of claim 10 , further comprising:

identifying, by the session controller, a remote support technician device;

generating, by the session controller a code to pair the mobile telecommunications device with the remote support technician device; and

storing, by the session controller, in an index, the code for the real-time communication session and an indication of the remote support technician device paired with the mobile telecommunications device.

15. The method of claim 10 , wherein generating further comprises:

generating, by the session controller, a link including an indication of a numerical code for the real-time communication session.

16. The method of claim 10 , further comprising:

selecting, by the session controller, a server to manage the real-time communication session; and

establishing, by the session controller, the data feed between the camera sensor of the mobile telecommunications device and a remote support technician device via the selected server.

17. The method of claim 10 , further comprising:

establishing, by the session controller, via a web socket over a network protocol, the real-time communication session between the mobile telecommunications device and a remote support technician device.

18. The method of claim 10 , further comprising:

adding, by the session controller, a remote support technician device to the real-time communication session via the web socket over the network protocol.