Using a third party dynamic QR code on a personal mobile device to complete a transaction at an ATM
Disclosed herein are system, method, and computer program product embodiments for using a third party dynamic QR code on a personal mobile device to complete a transaction at an ATM. The customer may stage a transaction using a mobile application on a mobile device. Upon the staged transaction being authenticated and approved, a machine-readable image may be transmitted to the mobile device. When the customer visits the ATM, the machine-readable image on the mobile device may be captured by the ATM and sent to an application server from the ATM. The application server may associate the ATM with the staged transaction that is staged using the mobile application, and send instructions to the ATM to dispense cash according to the staged transaction.
1. A computer-implemented method, comprising:
scanning, at a kiosk, one or more images displayed on a user equipment (UE) device, the one or more images uniquely identifying a prestaged transaction;
sending, from the kiosk, a message comprising the one or more scanned images and a kiosk identifier to a backend system; and
in response to sending the message, receiving, at the kiosk, a command to execute the prestaged transaction.
2. The method of claim 1 , wherein scanning the one or more images comprises scanning a QR code using a camera of the kiosk.
3. The method of claim 1 , wherein the kiosk identifier identifies a physical location of the kiosk.
4. The method of claim 1 , wherein executing the prestaged transaction comprises delivering a preordered product.
5. The method of claim 1 , comprising:
in response to a failure in executing the prestaged transaction, displaying a help message on a display of the kiosk to complete the prestaged transaction.
6. The method of claim 1 , comprising receiving, at the kiosk, a new kiosk identifier from the backend system.
7. The method of claim 6 , wherein the new kiosk identifier is received after a predetermined time period.
8. The method of claim 1 , whereon the one or more images comprises a plurality of images.
9. The method of claim 1 , comprising:
sending to the UE device, from the kiosk, a notification to complete the prestaged transaction in response to the UE device being within a proximity of the kiosk,
wherein the proximity of the kiosk is an area within a range of at least one of Wi-Fi or Bluetooth signals sent from the kiosk.
10. The method of claim 1 , comprising sending, in response to a request for help from a customer at the kiosk, a video gathered by a camera of the kiosk to a customer care agent.
11. A system, comprising:
a memory for storing instructions; and
one or more processors, communicatively coupled to the memory, configured to execute the instructions, the instructions causing the one or more processors to:
scan, using a camera of a kiosk, one or more images displayed on a user equipment (UE) device, the one or more images uniquely identifying a prestaged transaction;
send, from the kiosk, a message comprising the one or more scanned images and a kiosk identifier to a backend system; and
receive, at the kiosk, a command to execute the prestaged transaction.
12. The system of claim 11 , wherein the kiosk is an automatic teller machine (ATM) and executing the prestaged transaction comprises dispensing cash.
13. The system of claim 11 , wherein executing the prestaged transaction comprises delivering a preordered product.
14. The system of claim 11 , wherein the instructions causing the one or more processors to:
in response to a failure in executing the prestaged transaction, display a help message on a display of the kiosk to complete the prestaged transaction.
15. The system of claim 11 , wherein the instructions causing the one or more processors to receive, at the kiosk, a new kiosk identifier from the backend system after a predetermined time period.
16. The system of claim 11 , wherein the instructions causing the one or more processors to send, in response to a request for help from a customer at the kiosk, a video gathered by the camera of the kiosk to a customer care agent.
17. The system of claim 11 , wherein the instructions causing the one or more processors to:
send to the UE device, from the kiosk, a notification to complete the prestaged transaction in response to the UE device being within a proximity of the kiosk,
wherein the proximity of the kiosk is an area within a range of at least one of Wi-Fi or Bluetooth signals sent from the kiosk.
18. A computer-implemented method, comprising:
scanning, at a kiosk, one or more images displayed on a user equipment (UE) device, the one or more images uniquely identifying a prestaged transaction;
sending, from the kiosk, a message comprising the one or more scanned images and a kiosk identifier to a backend system; and
in response to a failure in executing the prestaged transaction, displaying a help message on a display of the kiosk to complete the prestaged transaction.
19. The method of claim 18 , further comprising receiving, at the kiosk, a new kiosk identifier from the backend system after a predetermined time period.
20. The method of claim 18 , further comprising:
sending to the UE device, from the kiosk, a notification to complete the prestaged transaction in response to the UE device being within a proximity of the kiosk,
wherein the proximity of the kiosk is an area within a range of at least one of Wi-Fi or Bluetooth signals sent from the kiosk.