Reconfiguring self-checkout kiosks based on attendant availability
Techniques to reconfigure self-checkout kiosks based on attendant availability. A first transaction is processed based on an indication of current availability, at a first point in time, of one or more attendants for a physical area associated with a self-checkout kiosk. After processing the first transaction, an indication of current availability, at a second point in time, of the one or more attendants is determined. A second transaction is processed based on the indication of current availability, at the second point in time, of the one or more attendants.
1 . A computer-implemented method comprising:
processing a first transaction based on an indication of current availability, at a first point in time, of one or more attendants for a physical area associated with a self-checkout kiosk, wherein the first transaction is processed based on a setting of the self-checkout kiosk, wherein the setting is configured based on the indication of current availability, at the first point in time, of the one or more attendants, and wherein the setting is configured without requiring intervention;
after processing the first transaction, determining an indication of current availability, at a second point in time, of the one or more attendants;
reconfiguring the setting of the self-checkout kiosk based on the indication of current availability, at the second point in time, of the one or more attendants, and wherein the setting is reconfigured without requiring intervention; and
processing a second transaction by operation of one or more computer processors based on the indication of current availability, at the second point in time, of the one or more attendants, wherein the second transaction is processed based on the reconfigured setting.
2 . The computer-implemented method of claim 1 , wherein the current availability is determined based on at least one of (i) a count based on any of the one or more attendants and (ii) a proximity of any of the one or more attendants to the physical area.
3 . The computer-implemented method of claim 1 , wherein the setting is selected from display presentation speed, processing speed, amount of information presented, coupon acceptance, and conveyor belt speed.
4 . The computer-implemented method of claim 1 , wherein reconfiguring the setting comprises one of:
causing the setting to become more lenient, in terms of transaction security, upon determining that the indication of current availability reflects a decrease in availability of the one or more attendants since a last time the current availability was ascertained, wherein the setting becomes more lenient relative to the setting prior to reconfiguration; and
causing the setting to become stricter, in terms of transaction security, upon determining that the indication of current availability reflects an increase in availability of the one or more attendants since the last time the current availability was ascertained, wherein the setting becomes stricter relative to the setting prior to reconfiguration.
5 . The computer-implemented method of claim 4 , wherein the setting that is more lenient pertains to one or more types of security checks at the self-checkout kiosk, and wherein the setting that is more lenient causes a permissible margin of error of the one or more types of security checks to be increased.
6 . The computer-implemented method of claim 1 , wherein the indication of current availability is determined based on one or more criteria selected from:
a count of attendants on duty;
a count of attendants indicated as being unoccupied;
a count of attendants satisfying a criterion of proximity to the physical area;
a respective distance of each of the one or more attendants from the physical area; and
a count of self-checkout kiosks currently in use.
7 . The computer-implemented method of claim 1 , wherein the indication of current availability is determined based on:
a measure of transactions requiring attendant intervention over a reference time period satisfying a criterion of recency relative to a current point in time;
an attendant average response time over the reference time period; and
an attendant average resolution time over the reference time period.
8 . The computer-implemented method of claim 1 , wherein the setting is reconfigured in order to dynamically maintain, to a desired value or range of values, a tradeoff between checkout speed and checkout security notwithstanding changes in attendant availability over time; and
wherein the first transaction is processed based on a setting of the self-checkout kiosk, wherein the setting is configured based on the indication of current availability, at the first point in time, of the one or more attendants, wherein the setting is configured without requiring intervention, and wherein the setting is selected from display presentation speed, processing speed, amount of information presented, coupon acceptance, and conveyor belt speed.
9 . The computer-implemented method of claim 8 , further comprising:
reconfiguring the setting of the self-checkout kiosk based on the indication of current availability, at the second point in time, of the one or more attendants, wherein the setting is reconfigured without requiring intervention, wherein the second transaction is processed based on the reconfigured setting, and wherein reconfiguring the setting comprises one of:
causing the setting to become more lenient, in terms of transaction security, upon determining that the indication of current availability reflects a decrease in availability of the one or more attendants since a last time the current availability was ascertained, wherein the setting becomes more lenient relative to the setting prior to reconfiguration; and
causing the setting to become stricter, in terms of transaction security, upon determining that the indication of current availability reflects an increase in availability of the one or more attendants since the last time the current availability was ascertained, wherein the setting becomes stricter relative to the setting prior to reconfiguration.
10 . The computer-implemented method of claim 9 , wherein the setting that is more lenient pertains to one or more types of security checks at the self-checkout kiosk, wherein the setting that is more lenient causes a permissible margin of error of the one or more types of security checks to be increased, and wherein the indication of current availability is determined based on:
a count of attendants on duty;
a count of attendants indicated as being unoccupied;
a count of attendants satisfying a criterion of proximity to the physical area;
a respective distance of each of the one or more attendants from the physical area, wherein the respective distance is determined based on received data characterizing a real-time location of a device of the respective attendant;
a count of self-checkout kiosks currently in use;
a measure of transactions requiring attendant intervention over a reference time period satisfying a criterion of recency relative to a current point in time;
an attendant average response time over the reference time period; and
an attendant average resolution time over the reference time period.
11 . A system comprising:
one or more computer processors; and
a memory containing a program executable by the one or more computer processors to perform an operation comprising:
processing a first transaction based on an indication of current availability, at a first point in time, of one or more attendants for a physical area associated with a self-checkout kiosk, wherein the first transaction is processed based on a setting of the self-checkout kiosk, wherein the setting is configured based on the indication of current availability, at the first point in time, of the one or more attendants, and wherein the setting is configured without requiring intervention;
after processing the first transaction, determining an indication of current availability, at a second point in time, of the one or more attendants;
reconfiguring the setting of the self-checkout kiosk based on the indication of current availability, at the second point in time, of the one or more attendants, and wherein the setting is reconfigured without requiring intervention; and
processing a second transaction based on the indication of current availability, at the second point in time, of the one or more attendants, wherein the second transaction is processed based on the reconfigured setting.
12 . The system of claim 11 , wherein the current availability is determined based on at least one of (i) a count based on any of the one or more attendants and (ii) a proximity of any of the one or more attendants to the physical area.
13 . A non-transitory computer-readable medium containing a program executable to perform an operation comprising:
processing a first transaction based on an indication of current availability, at a first point in time, of one or more attendants for a physical area associated with a self-checkout kiosk, wherein the first transaction is processed based on a setting of the self-checkout kiosk, wherein the setting is configured based on the indication of current availability, at the first point in time, of the one or more attendants, and wherein the setting is configured without requiring intervention;
after processing the first transaction, determining an indication of current availability, at a second point in time, of the one or more attendants;
reconfiguring the setting of the self-checkout kiosk based on the indication of current availability, at the second point in time, of the one or more attendants, and wherein the setting is reconfigured without requiring intervention; and
processing a second transaction based on the indication of current availability, at the second point in time, of the one or more attendants, wherein the second transaction is processed by one or more computer processors when executing the program, wherein the second transaction is processed based on the reconfigured setting.
14 . The non-transitory computer-readable medium of claim 13 , wherein the current availability is determined based on at least one of (i) a count based on any of the one or more attendants and (ii) a proximity of any of the one or more attendants to the physical area.