IP Library Granted Patent US 6,925,607
Granted Patent B2
US 6,925,607 · App. 09/982,514 · Granted Aug 2, 2005

Method for consolidation of multiple data sources

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Quick Facts
Patent No.
US 6,925,607
App. No.
09/982,514
Granted
Aug 2, 2005
Kind
B2
Abstract

A method for consolidating the information from multiple information sources so as to provide a uniform set of screens for an agent. All of the information sources are automatically linked in a coherent manner, which is defined by the user. The provision of an information item into a field automatically accesses user-specified information items from the various information sources. The station ( 10 ) receives ( 501 ) the initial information item and then sends ( 503 ) this information item to the sources specified by the information field, receives additional information items from these sources, and displays or presents the information items received in any desired media type.

Claims (6)

1. A method for presenting information from a plurality of information sources, comprising the steps of:

receiving a first information item;

automatically sending said first information item to a first information source as a request for a second information item and to a second information source as a request for a third information item in parallel so that access to the second and third information items is not dependent upon return of one of the second and third information items in order to access the other of the second and third information items;

receiving said second information item from said first information source;

receiving said third information item from said second information source; and

automatically displaying predetermined ones of said first, second and third information items.

Assignments (19)
RELEASE OF SECURITY INTEREST Recorded Jun 4, 2021
From: WILMINGTON TRUST, NATIONAL ASSOCIATION
To: ASPECT SOFTWARE PARENT, INC.; ASPECT SOFTWARE, INC.; DAVOX INTERNATIONAL HOLDINGS LLC; VOICEOBJECTS HOLDINGS INC.; VOXEO PLAZA TEN, LLC
Reel/Frame 057254/0363 →
SECURITY INTEREST Recorded Jun 16, 2016
From: ASPECT SOFTWARE PARENT, INC.; ASPECT SOFTWARE, INC.; DAVOX INTERNATIONAL HOLDINGS LLC; VOICEOBJECTS HOLDINGS INC.; VOXEO PLAZA TEN, LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 039052/0356 →
RELEASE OF SECURITY INTEREST Recorded Jun 14, 2016
From: U.S. BANK NATIONAL ASSOCIATION
To: ASPECT SOFTWARE, INC.
Reel/Frame 039012/0311 →
RELEASE OF SECURITY INTEREST Recorded Jun 14, 2016
From: WILMINGTON TRUST, NATIONAL ASSOCIATION
To: ASPECT SOFTWARE, INC.
Reel/Frame 039013/0015 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 20, 2014
From: JPMORGAN CHASE BANK, N.A.
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 034281/0548 →
SECURITY INTEREST Recorded Jun 29, 2010
From: ASPECT SOFTWARE, INC.; FIRSTPOINT CONTACT TECHNOLOGIES, LLC
To: U.S. BANK NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 024651/0637 →
SECURITY AGREEMENT Recorded Jun 9, 2010
From: ASPECT SOFTWARE, INC.; FIRSTPOINT CONTACT TECHNOLOGIES, LLC (F/K/A ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, LLC); ASPECT SOFTWARE, INC. (AS SUCCESSOR TO ASPECT COMMUNICATIONS CORPORATION)
To: JPMORGAN CHASE BANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 024505/0225 →
RELEASE OF SECURITY INTEREST Recorded Jun 8, 2010
From: DEUTSCHE BANK TRUST COMPANY AMERICAS, AS SECOND LIEN ADMINSTRATIVE AGENT
To: ASPECT COMMUNICATIONS CORPORATION; ASPECT SOFTWARE, INC.; FIRSTPOINT CONTACT TECHNOLOGIES, LLC; ASPECT SOFTWARE INTERMEDIATE HOLDINGS, INC.
Reel/Frame 024492/0496 →
RELEASE OF SECURITY INTEREST Recorded Jun 7, 2010
From: JPMORGAN CHASE BANK, N.A., AS ADMINISTRATIVE AGENT
To: ASPECT COMMUNICATIONS CORPORATION; ASPECT SOFTWARE, INC.; FIRSTPOINT CONTACT TECHNOLOGIES, LLC; ASPECT SOFTWARE INTERMEDIATE HOLDINGS, INC.
Reel/Frame 024515/0765 →
SECURITY AGREEMENT Recorded Aug 11, 2006
From: ASPECT SOFTWARE, INC.; FIRSTPOINT CONTACT TECHNOLOGIES, LLC; ASPECT COMMUNICATIONS CORPORATION
To: DEUTSCHE BANK TRUST COMPANY AMERICAS, AS SECOND LIEN ADMINISTRATIVE AGENT
Reel/Frame 018087/0313 →
RELEASE OF SECURITY INTEREST Recorded Jul 27, 2006
From: D.B. ZWIRN FINANCE, LLC
To: CONCERTO SOFTWARE INTERMEDIATE HOLDINGS, INC., ASPECT SOFTWARE, INC., ASPECT COMMUNICATIONS CORPORATION, FIRSTPOINT CONTACT CORPORATION, FIRSTPOINT CONTACT TECHNOLOGIES, INC.
Reel/Frame 017996/0895 →
CHANGE OF NAME Recorded Jun 19, 2006
From: CONCERTO SOFTWARE, INC.
To: ASPECT SOFTWARE, INC.
Reel/Frame 017804/0797 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 16, 2006
From: CIM LTD.
To: CONCERTO INTERNATIONAL INC.
Reel/Frame 017794/0695 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 16, 2006
From: CONCERTO INTERNATIONAL INC.
To: CONCERTO SOFTWARE INC.
Reel/Frame 017794/0710 →
SECURITY AGREEMENT Recorded Nov 15, 2005
From: ASPECT SOFTWARE, INC.
To: D.B. ZWIRN FINANCE, LLC
Reel/Frame 016784/0774 →
SECURITY INTEREST Recorded Nov 2, 2005
From: ASPECT SOFTWARE, INC.
To: JPMORGAN CHASE BANK, N.A.
Reel/Frame 016735/0936 →
RELEASE OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Sep 27, 2005
From: WELLS FARGO FOOTHILL, INC.
To: CIM LTD.
Reel/Frame 016593/0001 →
SECURITY INTEREST Recorded Apr 19, 2004
From: CIM LTD.
To: WELLS FARGO FOOTHILL, INC., AS AGENT
Reel/Frame 015293/0422 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Aug 11, 2003
From: INVENTIONS INC.
To: CIM, LTD.
Reel/Frame 014363/0713 →