Mitigating network connection problems using supporting devices

1. A method for mitigating network connection problems when a first computing device is unable to connect to a remote resource, comprising:

a second computing device receiving a request for diagnostic testing over a second network from the first computing device;

the second computing device performing diagnostic tests on a data path to desired remote resource;

the second computing device sending over the second network results from the diagnostic tests regarding the data path connectivity to the first device that is unable to connect to the desired remote resource, wherein the results are analyzed so as to determine one or more locations of network connectivity failure;

the second computing device sending a request to a remote resource to perform a reverse traceroute;

the second computing device receiving the results of data path connectivity and reverse traceroute results from the remote resource; and

the second computer device sending results of data path connectivity and reverse traceroute results via the second network to the first computing device.

2. The method of claim 1 , wherein a plurality of computing devices receive the request for diagnostic testing from the first computing device over the second network, and the plurality of computing devices return the diagnostic test results regarding the data path connectivity to the first computing device.

3. The method of claim 1 , further comprising the second computing device logging a trouble ticket for the first computing device having an unavailable network resource.

4. The method of claim 1 , wherein the first network and the second network utilize wireless point-to-point technology.

5. A computer program product for mitigating network connectivity problems when a first computing device is unable to connect to a remote resource, comprising:

one or more computer-readable storage devices and program instructions stored on the one or more computer-readable storage devices, the program instructions comprising:

program instructions to receive a request for diagnostic testing over a second network from the first computing device;

program instructions to perform diagnostic tests on a data path to desired remote resource;

program instructions to send over the second network the diagnostic test results from the diagnostic tests regarding the data path connectivity to the first computing device that is unable to connect to the desired remote resource wherein the results are analyzed so as to determine one or more locations of network connectivity failure;

program instructions to receive a request for diagnostic testing over a second network from the first computing device;

program instructions to send a request to desired remote resource to perform a reverse traceroute;

program instructions to receive the results of data path connectivity and reverse traceroute results from remote resource; and

program instructions to send results of data path connectivity and reverse traceroute via the second network to the first computing device.

6. The computer program product of claim 5 , wherein a plurality of computing devices receiving from first computing device the request over second network for diagnostic testing, and the plurality of computing devices returning results regarding the data path connectivity to the first computing device for analysis.

7. The computer program product of claim 5 , wherein second computing device receiving diagnostic request from the first computing device over alternative network, second computing device performing diagnostic tests, second computing device logging a trouble ticket for the first computing device having an unavailable network resource.

8. The computer program product of claim 5 , wherein the first network and the second network utilize wireless point-to-point technology.

9. A computer system for mitigating network connection problems when a first computing device is unable to connect to a remote resource, the computer system comprising:

one or more computer processors;

one or more computer-readable storage devices;

program instructions stored on the computer-readable storage devices for execution by at least one of the one or more processors, the program instructions comprising:

program instructions to receive a request for diagnostic testing over a second network from the first computing device;

program instructions to perform diagnostic tests on a data path to desired remote resource;

program instructions to send over the second network the results from the diagnostic tests regarding the data path connectivity to the first device that is unable to connect to the desired remote resource wherein the results are analyzed so as to determine one or more locations of network connectivity failure;

program instructions to receive a request for diagnostic testing over a second network from the first computing device;

program instructions to send a request to desired remote resource to perform a reverse traceroute;

program instructions to receive the results of data path connectivity and reverse traceroute results from remote resource; and

program instructions to send results of data path connectivity and reverse traceroute via the second network to the first computing device.

10. The computer system of claim 9 , wherein a plurality of computing devices receiving from first computing device the request over second network for diagnostic testing, and the plurality of computing devices returning results regarding the data path connectivity to first computing device for analysis.

11. The computer system of claim 9 , wherein second computing device receiving diagnostic request from the first computing device over alternative network, second computing device performing diagnostic tests, second computing device logging a trouble ticket for first computing device having an unavailable network resource.

12. The computer system of claim 9 , wherein the first network and the second network utilize wireless point-to-point technology.