Patent Application
Utility
App. No. 13/245,463
· Confirmation No. 6338
SYSTEM AND METHOD FOR GENERATING FORECASTS AND ANALYSIS OF CONTACT CENTER BEHAVIOR FOR PLANNING PURPOSES
Patent Expired Due to NonPayment of Maintenance Fees Under 37 CFR 1.362
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2012-12-29 | ISSUE.NTF |
Issue Notification | 1 | View | |
| 2012-12-20 | 1449 |
List of References cited by applicant and considered by examiner | 1 | View | |
| 2012-12-17 | N271 |
Response to Amendment under Rule 312 | 2 | View | |
| 2012-12-07 | IFEE |
Issue Fee Payment (PTO-85B) | 1 | View | |
| 2012-12-07 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2012-12-07 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2012-12-07 | LET. |
Miscellaneous Incoming Letter | 4 | View | |
| 2012-10-23 | EBCC.AD |
Notice of Change of Address Place in File Wrapper Due to Electronic Business Center(EBC) Customer Number Update | 1 | View | |
| 2012-10-19 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2012-10-19 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2012-10-15 | PA.. |
Power of Attorney | 2 | View | |
| 2012-10-15 | R3.73 |
Assignee showing of ownership per 37 CFR 3.73 | 2 | View | |
| 2012-10-15 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2012-10-15 | LET. |
Miscellaneous Incoming Letter | 1 | View | |
| 2012-09-21 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 11 | View | |
| 2012-09-21 | 1449 |
List of References cited by applicant and considered by examiner | 4 | View | |
| 2012-09-21 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2012-09-21 | SRNT |
Examiner's search strategy and results | 3 | View | |
| 2012-09-21 | IIFW |
Issue Information including classification, examiner, name, claim, renumbering, etc. | 1 | View | |
| 2012-09-21 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2012-09-21 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2012-09-21 | FWCLM |
Index of Claims | 1 | View | |
| 2012-08-30 | INTV.SUM.APP |
Applicant Initiated Interview Summary (PTOL-413) | 3 | View | |
| 2012-07-02 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2012-07-02 | CLM |
Claims | 10 | View | |
| 2012-07-02 | REM |
Applicant Arguments/Remarks Made in an Amendment | 3 | View | |
| 2012-07-02 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2012-07-02 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2012-03-30 | CTNF |
Non-Final Rejection | 14 | View | |
| 2012-03-30 | 892 |
List of references cited by examiner | 1 | View | |
| 2012-03-30 | FWCLM |
Index of Claims | 1 | View | |
| 2012-03-30 | 1449 |
List of References cited by applicant and considered by examiner | 4 | View | |
| 2012-03-30 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2012-03-30 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2012-03-30 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2012-02-13 | ELC. |
Response to Election / Restriction Filed | 1 | View | |
| 2012-02-13 | CLM |
Claims | 7 | View | |
| 2012-02-13 | REM |
Applicant Arguments/Remarks Made in an Amendment | 1 | View | |
| 2012-02-13 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2012-02-13 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2012-02-13 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2012-01-19 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2012-01-13 | CTRS |
Requirement for Restriction/Election | 8 | View | |
| 2012-01-13 | FWCLM |
Index of Claims | 1 | View | |
| 2011-12-05 | PET.DEC.TC |
Petition decision routed to the Technology Center to act on the decision or continue prosecution | 2 | View | |
| 2011-10-13 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2011-10-13 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2011-09-26 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 6 | View | |
| 2011-09-26 | LET. |
Miscellaneous Incoming Letter | 6 | View | |
| 2011-09-26 | TRACK1.REQ |
Track One Request | 2 | View | |
| 2011-09-26 | ADS |
Application Data Sheet | 5 | View | |
| 2011-09-26 | SPEC |
Specification | 37 | View | |
| 2011-09-26 | CLM |
Claims | 7 | View | |
| 2011-09-26 | ABST |
Abstract | 1 | View | |
| 2011-09-26 | DRW |
Drawings-only black and white line drawings | 13 | View | |
| 2011-09-26 | OATH |
Oath or Declaration filed | 3 | View | |
| 2011-09-26 | TRNA |
Transmittal of New Application | 3 | View | |
| 2011-09-26 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2011-09-26 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View |
Inventors
Attorneys & Agents of Record
Classification
USPC
705/7.38
H04M3/50
G06Q10/04
G06Q10/0631
G06Q10/06311
G06Q10/06315
G06Q10/0637
G06Q10/06375
G06Q10/0639
G06Q10/06398
G06Q10/10
G06Q10/105
G06Q30/0202
H04M3/5175
H04M2203/402
Prosecution
- Examiner
- BOYCE, ANDRE D
- Art Unit
- 3623
- Customer No.
- 104329
- Docket No.
- P02394-US-05
- Confirmation No.
- 6338
Publication
- Pub. No.
- US20120016712A1
- Pub. Date
- 2012-01-19
Patent Term Adjustment
-13days
Parent
is a Continuation of
→
App. 10/984,841
· US 8,046,254
Filed 2004-11-10
· Patented Case
Parent
is a Continuation of
→
App. 10/146,894
· US 7,103,562
Filed 2002-05-17
· Patented Case
Parent
Claims priority from a provisional application
→
App. 60/291,325
Filed 2001-05-17
· Provisional Application Expired
Child
is a Continuation of
→
App. 13/746,079
Filed 2013-01-21
· Abandoned -- Failure to Respond to an Office Action
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 040815/0001
Recorded 2025-02-03
MERGER
Recorded 2018-07-01
NUNC PRO TUNC ASSIGNMENT
Recorded 2016-12-07
from
BAY BRIDGE DECISION TECHNOLOGIES, INC.,
ECHOPASS CORPORATION,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
INTERACTIVE INTELLIGENCE GROUP, INC.
SECURITY AGREEMENT
Recorded 2016-12-05
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Quick Facts
- App. No.
- 13/245,463
- Filed
- 2011-09-26
- Granted
- 2013-01-22
- Pub. No.
- US20120016712A1
- Examiner
- BOYCE, ANDRE D
- Art Unit
- 3623
- PTA
- -13 days
External Links