Granted Patent
Utility
US 8,046,254
· Confirmation No. 5136
SYSTEM AND METHOD FOR GENERATING FORECASTS AND ANALYSIS OF CONTACT CENTER BEHAVIOR FOR PLANNING PURPOSES
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2015-03-16 | PA.. |
Power of Attorney | 1 | View | |
| 2015-03-13 | IMIS |
Miscellaneous Internal Document | 1 | View | |
| 2012-10-29 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2012-10-29 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2012-10-16 | PA.. |
Power of Attorney | 1 | View | |
| 2012-10-16 | R3.73 |
Assignee showing of ownership per 37 CFR 3.73 | 2 | View | |
| 2012-10-16 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2012-10-16 | LET. |
Miscellaneous Incoming Letter | 1 | View | |
| 2011-10-05 | ISSUE.NTF |
Issue Notification | 1 | View | |
| 2011-09-29 | 1449 |
List of References cited by applicant and considered by examiner | 1 | View | |
| 2011-09-28 | N271 |
Response to Amendment under Rule 312 | 2 | View | |
| 2011-09-16 | IFEE |
Issue Fee Payment (PTO-85B) | 1 | View | |
| 2011-09-16 | N427 |
Post Allowance Communication - Incoming | 1 | View | |
| 2011-09-16 | A.NA |
Amendment after Notice of Allowance (Rule 312) | 1 | View | |
| 2011-09-16 | SPEC |
Specification | 1 | View | |
| 2011-09-16 | REM |
Applicant Arguments/Remarks Made in an Amendment | 1 | View | |
| 2011-09-16 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2011-09-16 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2011-09-16 | TRAN.LET |
Transmittal Letter | 1 | View | |
| 2011-06-24 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 12 | View | |
| 2011-06-24 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2011-06-24 | ANE.I |
Amendment After Final or under 37CFR 1.312, initialed by the examiner. | 1 | View | |
| 2011-06-24 | IIFW |
Issue Information including classification, examiner, name, claim, renumbering, etc. | 1 | View | |
| 2011-06-24 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2011-06-24 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2011-06-24 | FWCLM |
Index of Claims | 2 | View | |
| 2011-06-24 | 1449 |
List of References cited by applicant and considered by examiner | 2 | View | |
| 2011-06-24 | SRNT |
Examiner's search strategy and results | 3 | View | |
| 2011-05-09 | A.NE |
Response After Final Action | 1 | View | |
| 2011-05-09 | CLM |
Claims | 10 | View | |
| 2011-05-09 | REM |
Applicant Arguments/Remarks Made in an Amendment | 2 | View | |
| 2011-05-09 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2011-05-09 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2011-05-09 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2011-02-07 | CTFR |
Final Rejection | 14 | View | |
| 2011-02-07 | FWCLM |
Index of Claims | 2 | View | |
| 2011-02-07 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2011-02-07 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2010-11-08 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2010-11-08 | CLM |
Claims | 8 | View | |
| 2010-11-08 | REM |
Applicant Arguments/Remarks Made in an Amendment | 4 | View | |
| 2010-11-08 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2010-11-08 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2010-11-08 | XT/ |
Extension of Time | 1 | View | |
| 2010-11-08 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2010-11-03 | EXIN |
Examiner Interview Summary Record (PTOL - 413) | 3 | View | |
| 2010-07-08 | CTNF |
Non-Final Rejection | 9 | View | |
| 2010-07-08 | 892 |
List of references cited by examiner | 1 | View | |
| 2010-07-08 | FWCLM |
Index of Claims | 2 | View | |
| 2010-07-08 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2010-07-08 | 1449 |
List of References cited by applicant and considered by examiner | 2 | View | |
| 2010-07-08 | 1449 |
List of References cited by applicant and considered by examiner | 1 | View | |
| 2010-07-08 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2010-07-08 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2010-04-27 | ELC. |
Response to Election / Restriction Filed | 1 | View | |
| 2010-04-27 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2010-03-31 | CTRS |
Requirement for Restriction/Election | 7 | View | |
| 2010-03-31 | FWCLM |
Index of Claims | 2 | View | |
| 2006-03-20 | CFILE |
Request for Corrected Filing Receipt | 6 | View | |
| 2005-10-19 | CTMS |
Miscellaneous Action with shortened statutory period (SSP) | 2 | View | |
| 2005-10-13 | CFILE |
Request for Corrected Filing Receipt | 3 | View | |
| 2005-03-07 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2004-12-29 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 2 | View | |
| 2004-12-29 | FOR |
Foreign Reference | 48 | View | |
| 2004-11-10 | TRNA |
Transmittal of New Application | 2 | View | |
| 2004-11-10 | SPEC |
Specification | 38 | View | |
| 2004-11-10 | CLM |
Claims | 7 | View | |
| 2004-11-10 | DRW |
Drawings-only black and white line drawings | 13 | View | |
| 2004-11-10 | OATH |
Oath or Declaration filed | 8 | View | |
| 2004-11-10 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2004-11-10 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2004-11-10 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 3 | View | |
| 2004-11-10 | ABST |
Abstract | 1 | View |
Inventors
Attorneys & Agents of Record
Classification
USPC
705/7.38
H04M3/50
G06Q10/04
G06Q10/0631
G06Q10/06311
G06Q10/06315
G06Q10/0637
G06Q10/06375
G06Q10/0639
G06Q10/06398
G06Q10/10
G06Q10/105
G06Q30/0202
H04M3/5175
H04M2203/402
Prosecution
- Examiner
- BOYCE, ANDRE D
- Art Unit
- 3623
- Customer No.
- 104329
- Docket No.
- P02394-US-02
- Confirmation No.
- 5136
Publication
- Pub. No.
- US20050065837A1
- Pub. Date
- 2005-03-24
Patent Term Adjustment
-46days
Parent
is a Continuation of
→
App. 10/146,894
· US 7,103,562
Filed 2002-05-17
· Patented Case
Parent
Claims priority from a provisional application
→
App. 60/291,325
Filed 2001-05-17
· Provisional Application Expired
Child
is a Continuation of
→
App. 13/244,075
Filed 2011-09-23
· Abandoned -- Failure to Respond to an Office Action
Child
is a Continuation of
→
App. 13/244,099
· US 8,687,795
Filed 2011-09-23
· Patent Expired Due to NonPayment of Maintenance Fees Under 37 CFR 1.362
Child
is a Continuation of
→
App. 13/245,463
· US 8,359,222
Filed 2011-09-26
· Patent Expired Due to NonPayment of Maintenance Fees Under 37 CFR 1.362
Child
is a Continuation of
→
App. 13/746,079
Filed 2013-01-21
· Abandoned -- Failure to Respond to an Office Action
Child
is a Continuation of
→
App. 14/176,212
· US 9,020,142
Filed 2014-02-10
· Patent Expired Due to NonPayment of Maintenance Fees Under 37 CFR 1.362
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 040815/0001
Recorded 2025-02-03
CHANGE OF NAME
Recorded 2024-06-06
MERGER
Recorded 2018-07-01
NUNC PRO TUNC ASSIGNMENT
Recorded 2016-12-07
from
BAY BRIDGE DECISION TECHNOLOGIES, INC.,
ECHOPASS CORPORATION,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
INTERACTIVE INTELLIGENCE GROUP, INC.
SECURITY AGREEMENT
Recorded 2016-12-05
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Quick Facts
- Patent No.
- US 8,046,254
- App. No.
- 10/984,841
- Filed
- 2004-11-10
- Granted
- 2011-10-25
- Pub. No.
- US20050065837A1
- Examiner
- BOYCE, ANDRE D
- Art Unit
- 3623
- PTA
- -46 days
External Links