SPLIT ENTERPRISE/PROVIDER WORKFLOWS
A provider system (e.g., a cloud based provider system) receives a workflow. For example, the workflow may be for handling a voice communication session in a contact center. The workflow comprises a plurality of workflow tasks. The workflow tasks comprise enterprise workflow tasks and provider workflow tasks. The identified provider workflow tasks are executed on the provider system according the workflow. The provider system initiates execution of the identified enterprise workflow tasks on the enterprise system according to the workflow. By allowing a split workflow between the provider system and the enterprise, exposure to sensitive information used by the provider system may be limited.
1 . A method comprising:
receiving, by a microprocessor, a workflow;
identifying, by the microprocessor, one or more provider workflow tasks in the workflow;
identifying, by the microprocessor, one or more enterprise workflow tasks in the workflow;
executing, by the microprocessor, the identified one or more provider workflow tasks on a provider system according to the workflow; and
initiating, by the microprocessor, execution of the identified one or more enterprise workflow tasks on an enterprise system according to the workflow.
2 . The method of claim 1 further comprising:
sending, by the microprocessor, to the enterprise system, software objects for the identified one or more enterprise workflow tasks.
3 . The method of claim 2 , wherein sending the software objects to the enterprise system further comprises sending, to the enterprise system, software objects for the identified one or more provider workflow tasks.
4 . The method of claim 1 , wherein at least one of the one or more provider workflow tasks includes an identifier for a variable that is received from one of the one or more enterprise workflow tasks and wherein the variable is identified to not be storable in a memory after use.
5 . The method of claim 1 , wherein initiating execution of the identified one or more enterprise workflow tasks further comprises executing a plurality of consecutive workflow tasks on the enterprise system.
6 . The method of claim 5 , wherein initiating execution of the identified one or more enterprise workflow tasks comprises sending an identifier to the enterprise system that identifies each of the consecutive workflow tasks to execute on the enterprise system.
7 . The method of claim 5 , wherein initiating execution of the identified one or more enterprise workflow tasks comprises sending an identifier to the enterprise system that identifies a first workflow task in the consecutive workflow tasks.
8 . The method of claim 1 , wherein the provider system supports a plurality of enterprises and wherein initiating execution of the identified one or more enterprise workflow tasks comprises sending an enterprise identifier.
9 . The method of claim 8 , wherein the enterprise system confirms that the enterprise identifier is valid before executing the identified one or more enterprise workflows tasks on the enterprise system.
10 . The method of claim 1 , wherein the enterprise system and/or the provider system determines parameters to be sent between the enterprise system and the provider system by analyzing input and output parameters of the workflow provided to the enterprise system and/or the provider system.
11 . A system comprising:
a microprocessor; and
a computer readable medium, coupled with the microprocessor and comprising microprocessor readable and executable instructions that program the microprocessor to execute:
a provider system that receives a workflow, identifies one or more provider workflow tasks in the workflow, identifies one or more enterprise workflow tasks in the workflow, executes the identified one or more provider workflow tasks on the provider system according to the workflow, and initiates execution of the identified one or more enterprise workflow tasks on an enterprise system according to the workflow.
12 . The system of claim 11 wherein the provider system sends, to the enterprise system, software objects for the identified one or more enterprise workflow tasks.
13 . The system of claim 12 , wherein the provider system sends, to the enterprise system, software objects for the identified one or more provider workflow tasks.
14 . The system of claim 11 , wherein at least one of the one or more provider workflow tasks includes an identifier for a variable that is received from one of the one or more enterprise workflow tasks and wherein the variable is identified to not be storable in a memory after use.
15 . The system of claim 11 , wherein initiating execution of the identified one or more enterprise workflow tasks further comprises executing a plurality of consecutive workflow tasks on the enterprise system.
16 . The system of claim 15 , wherein initiating execution of the identified one or more enterprise workflow tasks comprises sending an identifier to the enterprise system that identifies each of the consecutive workflow tasks to execute on the enterprise system.
17 . The system of claim 15 , wherein initiating execution of the identified one or more enterprise workflow tasks comprises sending an identifier to the enterprise system that identifies a first workflow task in the consecutive workflow tasks.
18 . The system of claim 11 , wherein the provider system supports a plurality of enterprises and wherein initiating execution of the identified one or more enterprise workflow tasks comprises sending an enterprise identifier.
19 . The system of claim 18 , wherein the enterprise system confirms that the enterprise identifier is valid before executing the identified one or more enterprise workflows tasks on the enterprise system.
20 . A software development system comprising:
a user interface module that receives input from a user to build a workflow;
a workflow builder that takes the user input to build the workflow, wherein the workflow comprises a plurality of workflow tasks, wherein the plurality of workflow tasks further comprise one or more provider workflow tasks and one or more enterprise workflow tasks.
a compiler that complies the workflow to indicate that the one or more provider workflow tasks will be executed on a provider system and the one or more enterprise workflow tasks will be executed on an enterprise system.