Assignment of 50% Interest

Recorded: 2012-02-16 Received: 2012-02-16 Pages: 6

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Assignor

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Executed: 2012-01-30

Assignee

ALCATEL LUCENT

3, AVENUE OCTAVE GREARD, PARIS, FRX, 75007, FRANCE

Covered Properties (16)

Voice Response Processing

Application: 12/713,806 →

System and Apparatus for Pre-Routing Network Events

Application: 12/331,666 →

Method and Apparatus for Anticipating and Planning Communication-Center Resources Based on Evaluation of Events Waiting in a Communication Center Master Queue

Application: 11/927,256 →

System and Apparatus for Pre-Routing Network Events

Application: 11/856,603 →

System for Managing Dynamic Placement of Advertisements in Electronic Information Pages

Application: 11/462,292 →

Method for Routing Transactions Between Internal and External Partners in a Communication Center

Application: 11/370,444 →

Method and System for Processing Multi-Media Transactions in a Communication Center

Application: 11/069,382 →

Method and Apparatus for Anticipating and Planning Communicaiton-Center Resources Based on Evaluation of Events Waiting in a Communicaiton Center Master Queue

Application: 10/945,585 →

Method and Apparatus for Providing Estimated Response-Wait-Time Displays for Data Network-Based Inquiries to a Communication Center

Application: 10/829,014 →

User Specific Support in Communications Systems

Application: 10/777,847 →

Method and Apparatus for Providing Media-Independent Self-Help Modules Within a Multimedia Communication-Center Customer Interface

Application: 10/394,558 →

System for Routing Electronic Mails

Application: 10/234,616 →

Method and Apparatus for Providing Estimated Response-Wait-Time Displays for Data Network-Based Inquiries to a Communication Center

Application: 10/086,337 →

Method and Apparatus for Providing Media-Independent Self-Help Modules Within a Multimedia Communication-Center Customer Interface

Application: 10/074,886 →

Method and Apparatus for Providing Media-Independent Self-Help Modules Within a Multimedia Communication-Center Customer Interface

Application: 10/001,523 →

System for Routing Electronic Mails

Application: 09/753,733 →