Granted Patent
Utility
US 6,539,419
· Confirmation No. 3075
METHOD AND APPARATUS FOR PROVIDING MEDIA-INDEPENDENT SELF-HELP MODULES WITHIN A MULTIMEDIA COMMUNICATION-CENTER CUSTOMER INTERFACE
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2001-10-24 | TRNA |
Transmittal of New Application | 3 | View | |
| 2001-10-24 | A.PE |
Preliminary Amendment | 2 | View | |
| 2001-10-24 | SPEC |
Specification | 124 | View | |
| 2001-10-24 | CLM |
Claims | 3 | View | |
| 2001-10-24 | ABST |
Abstract | 1 | View | |
| 2001-10-24 | DRW |
Drawings-only black and white line drawings | 20 | View | |
| 2001-10-24 | OATH |
Oath or Declaration filed | 4 | View |
Inventors
Christopher Clemmett Macleod Beck
Oceanside, CA
Jonathan Michael Berke
San Diego, CA
Joel A. Johnstone
San Diego, CA
Robin Marie Mitchell
Cardiff, CA
James Karl Powers
Carlsbad, CA
Mark Franklin Sidell
Chapel Hill, NC
Charles Dazler Knuff
Carksbad, CA
Attorneys & Agents of Record
Classification
USPC
709/204
G06Q10/06
H04W76/10
G06F16/44
G06F16/30
G06F40/279
H04L65/401
H04L9/40
H04L67/535
H04L65/1101
G06Q10/10
G06Q10/107
H04L45/14
H04L51/00
H04L51/04
H04L51/10
H04L67/00
H04L67/02
H04L67/04
H04L67/1097
H04L67/14
H04L67/34
H04L69/329
H04M3/20
H04M3/2218
H04M3/2281
H04M3/36
H04M3/42221
H04M3/42323
H04M3/4938
H04M3/51
H04M3/5158
H04M3/5166
H04M3/5175
H04M3/5183
H04M3/5191
H04M3/5231
H04M3/5233
H04M3/5237
H04M3/56
H04M7/006
H04M7/12
H04M2201/38
H04M2201/40
H04M2201/42
H04M2201/60
H04M2203/357
H04M2203/402
H04M2203/404
H04M2203/4536
H04M2207/206
H04W40/02
H04W84/042
Prosecution
- Examiner
- HO, CHUONG T
- Art Unit
- 2664
- Customer No.
- 24739
- Docket No.
- P3324C1
- Confirmation No.
- 3075
Publication
- Pub. No.
- US20020055853A1
- Pub. Date
- 2002-05-09
Patent Term Adjustment
-56days
Parent
is a Continuation of
→
App. 09/253,554
· US 6,332,154
Filed 1999-02-19
· Patented Case
Parent
is a Continuation in-part of
→
App. 09/253,277
· US 6,381,640
Filed 1999-02-19
· Patented Case
Parent
is a Continuation in-part of
→
App. 09/183,395
· US 6,370,508
Filed 1998-10-29
· Patented Case
Parent
is a Continuation in-part of
→
App. 09/183,551
· US 6,874,119
Filed 1998-10-29
· Patented Case
Parent
is a Continuation in-part of
→
App. 09/182,745
· US 7,039,857
Filed 1998-10-28
· Patented Case
Parent
is a Continuation in-part of
→
App. 09/190,960
· US 6,170,011
Filed 1998-11-12
· Patented Case
Parent
is a Continuation in-part of
→
App. 09/183,390
· US 6,167,395
Filed 1998-10-29
· Patented Case
Parent
is a Continuation in-part of
→
App. 09/182,937
· US 6,138,139
Filed 1998-10-29
· Patented Case
Parent
is a Continuation in-part of
→
App. 09/151,429
· US 6,230,197
Filed 1998-09-11
· Patented Case
Parent
is a Continuation in-part of
→
App. 09/151,710
· US 6,212,178
Filed 1998-09-11
· Patented Case
Parent
is a Continuation in-part of
→
App. 09/151,564
· US 6,108,711
Filed 1998-09-11
· Patented Case
Child
is a Continuation of
→
App. 10/777,847
· US 7,779,067
Filed 2004-02-11
· Patented Case
Child
is a Continuation of
→
App. 14/599,930
· US 9,350,808
Filed 2015-01-19
· Patent Expired Due to NonPayment of Maintenance Fees Under 37 CFR 1.362
Child
is a Continuation of
→
App. 11/370,444
· US 8,971,216
Filed 2006-03-07
· Patented Case
Child
is a Continuation of
→
App. 10/074,886
· US 6,718,366
Filed 2002-02-11
· Patented Case
Child
is a Continuation of
→
App. 10/394,558
· US 6,910,072
Filed 2003-03-20
· Patented Case
Child
is a Continuation of
→
App. 11/069,382
· US 7,120,700
Filed 2005-02-28
· Patented Case
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 040815/0001
Recorded 2025-02-03
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.,
ANGEL.COM INCORPORATED,
UTOPY, INC.,
SOUNDBITE COMMUNICATIONS, INC.
from
JPMORGAN CHASE BANK, N.A., AS SUCCESSOR TO THE ORIGINAL COLLATERAL AGENT GOLDMAN SACHS BANK USA
CORRECTIVE RELEASE FOR SECURITY INTEREST IN PATENTS ORIGINALLY RECORDED AT REEL/FRAME (029778/0939)
Recorded 2017-02-27
from
BAY BRIDGE DECISION TECHNOLOGIES, INC.,
ECHOPASS CORPORATION,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
INTERACTIVE INTELLIGENCE GROUP, INC.
SECURITY AGREEMENT
Recorded 2016-12-05
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
ANGEL.COM INCORPORATED,
UTOPY, INC.,
SOUNDBITE COMMUNICATIONS, INC.
PATENT RELEASE (REEL:031644/FRAME:0814)
Recorded 2016-12-02
from
ANGEL.COM INCORPORATED,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.,
SOUNDBITE COMMUNICATIONS, INC.,
UTOPY, INC.
SECURITY AGREEMENT
Recorded 2013-11-15
RELEASE OF SECURITY INTEREST
Recorded 2013-02-08
SECURITY AGREEMENT
Recorded 2013-02-08
ASSIGNMENT OF 50% INTEREST
Recorded 2012-02-16
SECURITY AGREEMENT
Recorded 2012-01-31
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Quick Facts
- Patent No.
- US 6,539,419
- App. No.
- 10/001,523
- Filed
- 2001-10-24
- Granted
- 2003-03-25
- Pub. No.
- US20020055853A1
- Examiner
- HO, CHUONG T
- Art Unit
- 2664
- PTA
- -56 days
External Links