IP Library › Assignment 029778/0939
Patent Assignment
Reel/Frame 029778/0939

SECURITY AGREEMENT

Recorded: 2013-02-08 Received: 2013-02-08 Pages: 48
Assignor
Assignee
GOLDMAN SACHS BANK USA
200 WEST STREET, NEW YORK, NY, 10282, UNITED STATES
Covered Applications (100)
METHOD FOR PROCESSING A CUSTOMER REQUEST THROUGH A PLURALITY OF COMMUNICATION INTERFACES AND FOR SUPERVISING SUCH PROCESSING
App. No. 13/756,492
→
SYSTEM AND METHOD FOR DYNAMIC CONFIGURATION OF CONTACT CENTERS VIA TEMPLATES
App. No. 13/753,443
→
SYSTEM AND METHOD FOR PINNABLE CHAT MESSAGE
App. No. 13/753,376
→
COACHING WITH COLLABORATIVE EDITING
App. No. 13/753,415
→
SYSTEM AND METHOD FOR IN-AIR CUSTOMER SERVICE
App. No. 13/753,387
→
METHOD AND SYSTEM FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES FOR USE IN EVENT DISTRIBUTION
App. No. 13/734,870
→
ADVANCED CUSTOMER CARE MOBILE APPLICATION
App. No. 61/739,680
→
COLLABORATION SYSTEM AND METHOD
App. No. 13/717,689
→
METHODS AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY, INCLUDING QUALITY OF SERVICE MONITORING AND CONTROL
App. No. 13/715,975
→
MOBILE SUPPORT FOR MOBILE END DEVICES FOR ACCESSING A CONTACT CENTER
App. No. 61/736,534
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CONTACT CENTER RECORDING SERVICE
App. No. 13/711,480
→
CONTACT CENTER SESSION PRESERVATION
App. No. 13/711,463
→
SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
App. No. 13/708,915
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CROSS-CHANNEL CONVERSATIONS WITH CONTEXT AWARE TRANSITION BETWEEN CHANNELS
App. No. 13/708,921
→
SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
App. No. 13/705,120
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SIP CLUSTER
App. No. 61/733,408
→
SYSTEM AND METHOD FOR TESTING AND DEPLOYING RULES
App. No. 13/689,753
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WORKLOAD DISTRIBUTION WITH RESOURCE AWARENESS
App. No. 13/689,750
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LOCATION-BASED CALL INITIATION
App. No. 13/686,785
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OUTBOUND DIALING PACE
App. No. 13/685,666
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COMPOSER USER INTERFACE
App. No. 61/729,312
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DYNAMIC RECOMMENDATION OF ROUTING RULES FOR CONTACT CENTER USE
App. No. 13/684,053
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Distributed Aggregation for Contact Center Agent-Groups On Growing Interval
App. No. 13/682,728
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Distributed Aggregation for Contact Center Agent-Groups On Sliding Interval
App. No. 13/682,679
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SYSTEM AND METHOD FOR CONTACT CENTER ACTIVITY ROUTING BASED ON AGENT PREFERENCES
App. No. 13/681,420
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BEST MATCH INTERACTION SET ROUTING
App. No. 13/681,417
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METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
App. No. 13/673,873
→
SYSTEM AND METHOD OF DISTRIBUTED MAINTENANCE OF CONTACT CENTER STATE
App. No. 13/672,594
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METHOD OF CONTROLLING SESSION INITIATION PROTOCOL SESSIONS WITH STATE CHARTS
App. No. 13/672,625
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PERSONAL DESKTOP ROUTER
App. No. 13/671,558
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SCALABLE APPROACH TO AGENT-GROUP STATE MAINTENANCE IN A CONTACT CENTER
App. No. 13/672,572
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SYSTEM AND METHOD FOR OUT-OF-BAND COMMUNICATION WITH CONTACT CENTERS
App. No. 13/669,288
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SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH CONTACT CENTERS
App. No. 13/669,384
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SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CENTER AGENTS
App. No. 13/668,048
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SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TENANTS
App. No. 13/668,175
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SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS ON A PER TENANT BASIS
App. No. 13/668,200
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TRUST CONFERENCING APPARATUS AND METHODS IN DIGITAL COMMUNICATION
App. No. 13/658,768
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SYSTEM FOR SCHEDULING ROUTING RULES IN A CONTACT CENTER BASED ON FORCASTED AND ACTUAL INTERACTION LOAD AND STAFFING REQUIREMENTS
App. No. 13/652,314
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CUSTOMER-CONTROLLED RECORDING
App. No. 13/646,642
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Method for Assembling a Business Process and for Orchestrating the Process Based on Process Beneficiary Information
App. No. 13/625,566
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SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT
App. No. 13/625,814
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System to Deploy a Disaster-Proof Geographically-Distributed Call Center
App. No. 13/622,118
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SYSTEM AND METHOD FOR DYNAMIC CONFIGURATION OF CONTACT CENTERS IN A CLOUD ENVIRONMENT VIA TEMPLATES
App. No. 61/702,168
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CLOUD CONTACT CENTER SUPPORTING METADATA DRIVEN PARAMETERIZED ROUTING
App. No. 61/700,306
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DYNAMIC MANAGEMENT AND REDISTRIBUTION OF CONTACT CENTER MEDIA TRAFFIC
App. No. 13/607,592
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METHOD OF DISTRIBUTED AGGREGATION IN A CALL CENTER
App. No. 13/606,792
→
SYSTEM AND METHOD FOR COMMUNICATION SPREAD ACROSS MULTIPLE PHYSICAL LAYER CHANNELS
App. No. 13/571,285
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System and Methods for Integrating Short Message Service Messaging with Contact Center Applications
App. No. 13/537,681
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System for Automatic Assignment of Agents in Inbound and Outbound Campaigns
App. No. 13/472,059
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SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER
App. No. 13/461,302
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Method for Simulating Screen Sharing for Multiple Applications Running Concurrently on a Mobile Platform
App. No. 13/459,820
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Method for Converging Telephone Number and IP Address
App. No. 13/424,988
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SERVICE CONTROL POINT FUNTIONALITY IMPLEMENTED AT COMMUNICATION ENDPOINTS
App. No. 13/356,996
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System for Interacting with a Web Visitor
App. No. 13/293,575
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METHOD FOR INTERACTING WITH A GROUP OF INDIVIDUALS AS A SINGLE CONTACT
App. No. 13/270,749
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Enterprise Interaction Management Methods and Apparatus
App. No. 13/269,499
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Universal Connection Station
App. No. 13/243,464
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GRAPHICAL MENU BUILDER FOR ENCODING APPLICATIONS IN AN IMAGE
App. No. 13/238,499
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Distributed Hardware/Software System for Managing Agent Status in a Communication Center
App. No. 13/233,440
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METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT
App. No. 13/215,982
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Hands-Free Voice/Video Session Initiation Using Face Detection
App. No. 13/196,304
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Context Aware Interaction
App. No. 13/159,885
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METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
App. No. 13/090,205
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METHOD FOR IMPLEMENTING AND EXECUTING COMMUNICATION CENTER ROUTING STRATEGIES REPRESENTED IN EXTENSIBLE MARKUP LANGUAGE
App. No. 13/045,220
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Methods and Apparatus for Managing Interaction Processing
App. No. 13/018,880
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System for Initiating Interactive Communication in Response to Audio Codes
App. No. 12/984,365
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Method for Interacting with a Multimedia Presentation Served by an Interactive Response Unit
App. No. 12/946,085
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SYSTEM FOR DETERMINING PRESENCE OF AND AUTHORIZING A QUORUM TO TRANSACT BUSINESS OVER A NETWORK
App. No. 12/942,328
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System for Rating Agents and Customers for Use in Profile Compatibility Routing
App. No. 12/910,179
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Automated Call Center Software Build Generator
App. No. 12/894,692
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System for Information and Function Retrieval
App. No. 12/894,483
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Network-Based Information and Advertising System
App. No. 12/893,316
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COLLABORATION SYSTEM AND METHOD
App. No. 12/844,192
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E-Mail Client with Programmable Address Attributes
App. No. 12/755,580
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DETERMINING PRESENCE FOR INTERACTION ROUTING
App. No. 12/724,629
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Method and Apparatus for Creating and Distributing COST Telephony-Switching Functionality within an IP Network
App. No. 12/721,112
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Voice Response Processing
App. No. 12/713,806
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Proxy Media Service for Digital Telephony
App. No. 12/712,935
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Pacing in Knowledge Worker Engagement
App. No. 12/710,544
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SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
App. No. 12/702,044
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PORTABLE CONTINUITY OBJECT
App. No. 12/701,906
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INTERACTION MANAGEMENT SYSTEM AND METHODS OF USE
App. No. 12/695,382
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System and Methods for Selecting a Dialing Strategy for Placing an Outbound Call
App. No. 12/621,790
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MULTIMEDIA ROUTING SYSTEM FOR SECURING THIRD PARTY PARTICIPATION IN CALL CONSULTATION OR CALL TRANSFER OF A CALL IN PROGRESS
App. No. 12/582,921
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SYSTEM FOR CREATION AND DYNAMIC MANAGEMENT OF INCOMING INTERACTIONS
App. No. 12/563,341
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Telecommunication System for Automatically Locating by Network Connection and Selectively Delivering Calls to Mobile Client Devices
App. No. 12/555,105
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SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER
App. No. 12/540,607
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System for Analyzing Interactions and Reporting Analytic Results to Human-Operated and System Interfaces in Real Time
App. No. 12/502,072
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System and Methods for Recording a Compressed Video and Audio Stream
App. No. 12/501,975
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SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING WITH CONTACT CENTER APPLICATIONS
App. No. 12/482,745
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ACCUMULATIVE DECISION POINT DATA ANALYSIS SYSTEM FOR TELEPHONY AND ELECTRONIC COMMUNICATIONS OPERATIONS
App. No. 12/480,284
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CUSTOMER-CONTROLLED RECORDING
App. No. 12/480,023
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SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER
App. No. 12/475,800
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COMPUTER-IMPLEMENTED VOICE MARKUP LANGUAGE-BASED SERVER
App. No. 12/468,247
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METHOD AND APPARATUS FOR PROVIDING ENHANCED COMMUNICATION CAPABILITY FOR MOBILE DEVICES ON A VIRTUAL PRIVATE NETWORK
App. No. 12/468,395
→
Management of Transaction Routing to Enterprise Agents
App. No. 12/427,172
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VIRTUALIZATION OF ONE OR MORE SETS OF PHYSICAL CONTACT CENTER RESOURCES FOR USE BY ONE OR MORE VIRTUAL CONTACT CENTERS
App. No. 12/392,318
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SCORING PERSONS AND FILES FOR TRUST IN DIGITAL COMMUNICATION
App. No. 12/346,441
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Trust -Interactive Communication Applications
App. No. 12/346,050
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Trust in Physical Networks
App. No. 12/346,452
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