IP Library Granted Patent US 9,537,890
Granted Patent B2
US 9,537,890 · App. 12/346,452 · Granted Jan 3, 2017

Trust in physical networks

Inventors: Herbert Willi Artur Ristock (Walnut Creek, CA); Brian Galvin (Seabeck, WA); S. Michael Perlmutter (San Francisco, CA); Andriy Ryabchun (Mill Valley, CA); Sergey Fedorov (Moraga, CA)
Assignee: Genesys Telecommunications Laboratories, Inc.
H04L63/20H04L45/306H04L45/64
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Quick Facts
Patent No.
US 9,537,890
App. No.
12/346,452
Granted
Jan 3, 2017
Kind
B2
Abstract

A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions.

Claims (31)

1. A trust network, comprising:

at least one transmission medium supporting transmission of a data file from a caller initiating the transmission at a first communication device connected to the network to a receiver of the transmission at a second communication device at a final destination, wherein the data file is in at least some instances transmitted in discrete portions;

wherein two or more nodes are coupled to the transmission medium, the two or more nodes terminating discrete legs in the transmission medium including the entire transmission from the first communication device to the second communication device; and

a processor; and

a machine-readable medium coupled to the processor and storing trust software therein, the trust software including instructions that, when executed by the processor, cause the processor to:

apply trust logic to transmission of the discrete data portions and the trust logic is related to stored information associated with the caller and/or receiver of the data file, the caller and receiver being at least an enterprise or a person,

determine whether or not a tag is associated with the data file for indicating that the data file is a high-security data file; and

in response to determining the tag is associated with the electronic data file, transmit a signal to a trusted node in the trust network to transmit the electronic data file only through another trusted node for display of the electronic data file by the second communication device.

2. The network of claim 1 wherein the at least one transmission medium is one or more of wireless electromagnetic radiation or transmission over a land line with hardwired connections to nodes.

3. The network of claim 1 wherein the trust network includes one or more wireless networks and one or more land-line connected networks.

4. The network of claim 1 wherein the discrete data portions are data packets transmitted in a packet data protocol (PDP), and at least one of the nodes is a packet routing node in the Internet.

5. The network of claim 4 wherein the trust logic is used in determination of a receiver at a next node to which to transmit a data packet.

6. The network of claim 1 wherein the discrete data portions are telephony events between the caller and receiver, one of the nodes includes routing functionality for telephony events, and the trust logic is used in determining a receiver at a destination to which to route the telephony event.

7. The network of claim 6 wherein the node with routing functionality is a switch in a contact center with the routing functionality provided by a separate server connected to, and monitoring and controlling the switch.

8. The network of claim 6 wherein the node with routing functionality is a packet router in a data packet network, the node routing a packetized telephone event, and wherein the trust logic is used in determining common routing for all packets associated with the telephone event.

9. The network of claim 1 wherein the discrete portion is an email message, and the trust logic is used in determining a receiver of the email.

10. The network of claim 9 wherein one or more attachments are associated with the email, and the trust logic is used in determining whether to forward the email with or without the one or more attachments.

11. A method for trust treatment in a network, the method comprising:

receiving, by a processor, a signal indicating an electronic data file is to be transmitted from a first communication device to a second communication device;

executing trust software from a machine-readable medium by the processor on one or more nodes terminating discrete legs in the network;

applying, by the processor, trust logic by execution of the trust software to data transmitted from a caller in discrete portions in the network, the caller initiating the data transmission from a communication device connected to the network to a receiver of the data transmission at a communication device connected to the network at a final destination, the trust logic related to stored information associated with the caller and/or receiver of the electronic data file, the caller and receiver being at least an enterprise or a person;

determining, by the processor via the trust software applying trust logic, whether or not a tag is associated with the electronic data file for indicating that the electronic data file is a high-security data file; and

in response to determining the tag is associated with the electronic data file, transmitting, by the processor, a signal to a trusted node in the trust network to transmit the electronic data file only through another trusted node for display of the electronic data file by the second communication device.

12. The method of claim 11 wherein the network comprises one or more wireless networks and one or more land-line connected networks.

13. The method of claim 11 wherein the discrete data portions are data packets transmitted in a packet data protocol (PDP), and at least one of the nodes is a packet routing node in the Internet.

14. The method of claim 13 wherein the trust logic is used in determination of a receiver to which to transmit a data packet.

15. The method of claim 11 wherein the discrete data portions are telephony events, one of the nodes includes routing functionality for telephony events, and the trust logic is used in determining a receiver to which to route the telephony event.

16. The method of claim 15 wherein the node with routing functionality is a switch in a contact center with the routing functionality provided by a separate server connected to, and monitoring and controlling the switch.

17. The method of claim 15 wherein the node with routing functionality is a packet router in a data packet network, the node routing a packetized telephone event, and wherein the trust logic is used in determining common routing for all packets associated with the telephone event.

18. The method of claim 11 wherein the discrete portion is an email message, and the trust logic is used in determining a receiver of the email.

19. The method of claim 18 wherein one or more attachments are associated with the email, and the trust logic is used in determining whether to forward the email with or without the one or more attachments.

Assignments (12)
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 04814/0387 Recorded Feb 5, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070115/0445 →
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 040815/0001 Recorded Feb 3, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070498/0001 →
CHANGE OF NAME Recorded Jun 7, 2024
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067651/0858 →
SECURITY AGREEMENT Recorded Feb 22, 2019
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ECHOPASS CORPORATION; GREENEDEN U.S. HOLDINGS II, LLC
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 048414/0387 →
CORRECTIVE RELEASE FOR SECURITY INTEREST IN PATENTS ORIGINALLY RECORDED AT REEL/FRAME (029778/0939) Recorded Feb 27, 2017
From: JPMORGAN CHASE BANK, N.A., AS SUCCESSOR TO THE ORIGINAL COLLATERAL AGENT GOLDMAN SACHS BANK USA
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 041821/0209 →
SECURITY AGREEMENT Recorded Dec 5, 2016
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ECHOPASS CORPORATION; INTERACTIVE INTELLIGENCE GROUP, INC.; BAY BRIDGE DECISION TECHNOLOGIES, INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 040815/0001 →
PATENT RELEASE (REEL:031644/FRAME:0814) Recorded Dec 2, 2016
From: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 040798/0428 →
SECURITY AGREEMENT Recorded Nov 15, 2013
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
To: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
Reel/Frame 031644/0814 →
RELEASE OF SECURITY INTEREST Recorded Feb 8, 2013
From: GOLDMAN SACHS LENDING PARTNERS LLC
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 029778/0060 →
SECURITY AGREEMENT Recorded Feb 8, 2013
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GOLDMAN SACHS BANK USA
Reel/Frame 029778/0939 →
SECURITY AGREEMENT Recorded Jan 31, 2012
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GOLDMAN SACHS LENDING PARTNERS LLC
Reel/Frame 027623/0096 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 23, 2009
From: RISTOCK, HERBERT WILLI ARTUR; GALVIN, BRIAN; PERLMUTTER, S. MICHAEL; RYABCHUN, ANDRIY; FEDOROV, SERGEY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 022433/0636 →
Continuity (1)
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