Patent Assignment
Reel/Frame 041821/0209
CORRECTIVE RELEASE FOR SECURITY INTEREST IN PATENTS ORIGINALLY RECORDED AT REEL/FRAME (029778/0939)
Recorded: 2017-02-27
Received: 2017-02-27
Pages: 44
Assignor
Assignees
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
2001 JUNIPERO SERRA BLVD., DALY CITY, CA, 94014, UNITED STATES
ANGEL.COM INCORPORATED
2001 JUNIPERO SERRA BLVD., DALY CITY, CA, 94014, UNITED STATES
UTOPY, INC.
2001 JUNIPERO SERRA BLVD., DALY CITY, CA, 94014, UNITED STATES
SOUNDBITE COMMUNICATIONS, INC.
2001 JUNIPERO SERRA BLVD., DALY CITY, CA, 94014, UNITED STATES
Covered Applications
(100)
METHOD OF AND SYSTEM FOR INFERRING USER INTENT IN SEARCH INPUT IN A CONVERSATIONAL INTERACTION SYSTEM
App. No. 15/228,847
→
METHOD FOR PROCESSING A CUSTOMER REQUEST THROUGH A PLURALITY OF COMMUNICATION INTERFACES AND FOR SUPERVISING SUCH PROCESSING
App. No. 13/756,492
→
SYSTEM AND METHOD FOR DYNAMIC CONFIGURATION OF CONTACT CENTERS VIA TEMPLATES
App. No. 13/753,443
→
SYSTEM AND METHOD FOR PINNABLE CHAT MESSAGE
App. No. 13/753,376
→
COACHING WITH COLLABORATIVE EDITING
App. No. 13/753,415
→
SYSTEM AND METHOD FOR IN-AIR CUSTOMER SERVICE
App. No. 13/753,387
→
METHOD AND SYSTEM FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES FOR USE IN EVENT DISTRIBUTION
App. No. 13/734,870
→
ADVANCED CUSTOMER CARE MOBILE APPLICATION
App. No. 61/739,680
→
COLLABORATION SYSTEM AND METHOD
App. No. 13/717,689
→
METHODS AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY, INCLUDING QUALITY OF SERVICE MONITORING AND CONTROL
App. No. 13/715,975
→
MOBILE SUPPORT FOR MOBILE END DEVICES FOR ACCESSING A CONTACT CENTER
App. No. 61/736,534
→
CONTACT CENTER RECORDING SERVICE
App. No. 13/711,480
→
CONTACT CENTER SESSION PRESERVATION
App. No. 13/711,463
→
SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
App. No. 13/708,915
→
CROSS-CHANNEL CONVERSATIONS WITH CONTEXT AWARE TRANSITION BETWEEN CHANNELS
App. No. 13/708,921
→
SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
App. No. 13/705,120
→
SIP CLUSTER
App. No. 61/733,408
→
SYSTEM AND METHOD FOR TESTING AND DEPLOYING RULES
App. No. 13/689,753
→
WORKLOAD DISTRIBUTION WITH RESOURCE AWARENESS
App. No. 13/689,750
→
LOCATION-BASED CALL INITIATION
App. No. 13/686,785
→
OUTBOUND DIALING PACE
App. No. 13/685,666
→
COMPOSER USER INTERFACE
App. No. 61/729,312
→
DYNAMIC RECOMMENDATION OF ROUTING RULES FOR CONTACT CENTER USE
App. No. 13/684,053
→
Distributed Aggregation for Contact Center Agent-Groups On Growing Interval
App. No. 13/682,728
→
Distributed Aggregation for Contact Center Agent-Groups On Sliding Interval
App. No. 13/682,679
→
SYSTEM AND METHOD FOR CONTACT CENTER ACTIVITY ROUTING BASED ON AGENT PREFERENCES
App. No. 13/681,420
→
BEST MATCH INTERACTION SET ROUTING
App. No. 13/681,417
→
METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
App. No. 13/673,873
→
SYSTEM AND METHOD OF DISTRIBUTED MAINTENANCE OF CONTACT CENTER STATE
App. No. 13/672,594
→
METHOD OF CONTROLLING SESSION INITIATION PROTOCOL SESSIONS WITH STATE CHARTS
App. No. 13/672,625
→
PERSONAL DESKTOP ROUTER
App. No. 13/671,558
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SCALABLE APPROACH TO AGENT-GROUP STATE MAINTENANCE IN A CONTACT CENTER
App. No. 13/672,572
→
SYSTEM AND METHOD FOR OUT-OF-BAND COMMUNICATION WITH CONTACT CENTERS
App. No. 13/669,288
→
SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH CONTACT CENTERS
App. No. 13/669,384
→
SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CENTER AGENTS
App. No. 13/668,048
→
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TENANTS
App. No. 13/668,175
→
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS ON A PER TENANT BASIS
App. No. 13/668,200
→
TRUST CONFERENCING APPARATUS AND METHODS IN DIGITAL COMMUNICATION
App. No. 13/658,768
→
SYSTEM FOR SCHEDULING ROUTING RULES IN A CONTACT CENTER BASED ON FORCASTED AND ACTUAL INTERACTION LOAD AND STAFFING REQUIREMENTS
App. No. 13/652,314
→
CUSTOMER-CONTROLLED RECORDING
App. No. 13/646,642
→
Method for Assembling a Business Process and for Orchestrating the Process Based on Process Beneficiary Information
App. No. 13/625,566
→
SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT
App. No. 13/625,814
→
System to Deploy a Disaster-Proof Geographically-Distributed Call Center
App. No. 13/622,118
→
SYSTEM AND METHOD FOR DYNAMIC CONFIGURATION OF CONTACT CENTERS IN A CLOUD ENVIRONMENT VIA TEMPLATES
App. No. 61/702,168
→
CLOUD CONTACT CENTER SUPPORTING METADATA DRIVEN PARAMETERIZED ROUTING
App. No. 61/700,306
→
DYNAMIC MANAGEMENT AND REDISTRIBUTION OF CONTACT CENTER MEDIA TRAFFIC
App. No. 13/607,592
→
METHOD OF DISTRIBUTED AGGREGATION IN A CALL CENTER
App. No. 13/606,792
→
SYSTEM AND METHOD FOR COMMUNICATION SPREAD ACROSS MULTIPLE PHYSICAL LAYER CHANNELS
App. No. 13/571,285
→
System and Methods for Integrating Short Message Service Messaging with Contact Center Applications
App. No. 13/537,681
→
System for Automatic Assignment of Agents in Inbound and Outbound Campaigns
App. No. 13/472,059
→
SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER
App. No. 13/461,302
→
Method for Simulating Screen Sharing for Multiple Applications Running Concurrently on a Mobile Platform
App. No. 13/459,820
→
Method for Converging Telephone Number and IP Address
App. No. 13/424,988
→
SERVICE CONTROL POINT FUNTIONALITY IMPLEMENTED AT COMMUNICATION ENDPOINTS
App. No. 13/356,996
→
System for Interacting with a Web Visitor
App. No. 13/293,575
→
METHOD FOR INTERACTING WITH A GROUP OF INDIVIDUALS AS A SINGLE CONTACT
App. No. 13/270,749
→
Enterprise Interaction Management Methods and Apparatus
App. No. 13/269,499
→
Universal Connection Station
App. No. 13/243,464
→
GRAPHICAL MENU BUILDER FOR ENCODING APPLICATIONS IN AN IMAGE
App. No. 13/238,499
→
Distributed Hardware/Software System for Managing Agent Status in a Communication Center
App. No. 13/233,440
→
METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT
App. No. 13/215,982
→
Hands-Free Voice/Video Session Initiation Using Face Detection
App. No. 13/196,304
→
Context Aware Interaction
App. No. 13/159,885
→
METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
App. No. 13/090,205
→
METHOD FOR IMPLEMENTING AND EXECUTING COMMUNICATION CENTER ROUTING STRATEGIES REPRESENTED IN EXTENSIBLE MARKUP LANGUAGE
App. No. 13/045,220
→
Methods and Apparatus for Managing Interaction Processing
App. No. 13/018,880
→
System for Initiating Interactive Communication in Response to Audio Codes
App. No. 12/984,365
→
Method for Interacting with a Multimedia Presentation Served by an Interactive Response Unit
App. No. 12/946,085
→
SYSTEM FOR DETERMINING PRESENCE OF AND AUTHORIZING A QUORUM TO TRANSACT BUSINESS OVER A NETWORK
App. No. 12/942,328
→
System for Rating Agents and Customers for Use in Profile Compatibility Routing
App. No. 12/910,179
→
Automated Call Center Software Build Generator
App. No. 12/894,692
→
System for Information and Function Retrieval
App. No. 12/894,483
→
Network-Based Information and Advertising System
App. No. 12/893,316
→
COLLABORATION SYSTEM AND METHOD
App. No. 12/844,192
→
E-Mail Client with Programmable Address Attributes
App. No. 12/755,580
→
DETERMINING PRESENCE FOR INTERACTION ROUTING
App. No. 12/724,629
→
Method and Apparatus for Creating and Distributing COST Telephony-Switching Functionality within an IP Network
App. No. 12/721,112
→
Voice Response Processing
App. No. 12/713,806
→
Proxy Media Service for Digital Telephony
App. No. 12/712,935
→
Pacing in Knowledge Worker Engagement
App. No. 12/710,544
→
SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
App. No. 12/702,044
→
PORTABLE CONTINUITY OBJECT
App. No. 12/701,906
→
INTERACTION MANAGEMENT SYSTEM AND METHODS OF USE
App. No. 12/695,382
→
System and Methods for Selecting a Dialing Strategy for Placing an Outbound Call
App. No. 12/621,790
→
MULTIMEDIA ROUTING SYSTEM FOR SECURING THIRD PARTY PARTICIPATION IN CALL CONSULTATION OR CALL TRANSFER OF A CALL IN PROGRESS
App. No. 12/582,921
→
SYSTEM FOR CREATION AND DYNAMIC MANAGEMENT OF INCOMING INTERACTIONS
App. No. 12/563,341
→
Telecommunication System for Automatically Locating by Network Connection and Selectively Delivering Calls to Mobile Client Devices
App. No. 12/555,105
→
SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER
App. No. 12/540,607
→
System for Analyzing Interactions and Reporting Analytic Results to Human-Operated and System Interfaces in Real Time
App. No. 12/502,072
→
System and Methods for Recording a Compressed Video and Audio Stream
App. No. 12/501,975
→
SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING WITH CONTACT CENTER APPLICATIONS
App. No. 12/482,745
→
ACCUMULATIVE DECISION POINT DATA ANALYSIS SYSTEM FOR TELEPHONY AND ELECTRONIC COMMUNICATIONS OPERATIONS
App. No. 12/480,284
→
CUSTOMER-CONTROLLED RECORDING
App. No. 12/480,023
→
SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER
App. No. 12/475,800
→
COMPUTER-IMPLEMENTED VOICE MARKUP LANGUAGE-BASED SERVER
App. No. 12/468,247
→
METHOD AND APPARATUS FOR PROVIDING ENHANCED COMMUNICATION CAPABILITY FOR MOBILE DEVICES ON A VIRTUAL PRIVATE NETWORK
App. No. 12/468,395
→
Management of Transaction Routing to Enterprise Agents
App. No. 12/427,172
→
VIRTUALIZATION OF ONE OR MORE SETS OF PHYSICAL CONTACT CENTER RESOURCES FOR USE BY ONE OR MORE VIRTUAL CONTACT CENTERS
App. No. 12/392,318
→
SCORING PERSONS AND FILES FOR TRUST IN DIGITAL COMMUNICATION
App. No. 12/346,441
→
Trust -Interactive Communication Applications
App. No. 12/346,050
→