Automated call center software build generator
A call center (CC) generator includes generator software (GSW) executing on a computerized appliance from a machine-readable physical medium, an input interface for receiving a CC configuration, access to a data repository storing CC software components, a function relating configuration parameters to individual ones of the stored CC software components, and an output interface for delivering a CC SW suite. The CC generator, executing the GSW, considers the CC configuration, applies the relating function, selects CC software components to copy from the data repository, and builds the CC SW suite for output.
1. A call center generator comprising:
a processor; and
a memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to:
receive input data for configuring a call center;
generate, based on instructions from a user, machine-readable instructions representative of the input data;
parse the machine-readable instructions for identifying components for the call center, the components comprising at least one of a routing server, a computer telephony integration server, a workforce management server, a statistics server, or an outbound contact server;
determine, based on the parsed machine-readable instructions, a particular need of the call center;
recommend configuration parameters for the identified components for fulfilling the particular need of the call center; and
output the recommended configuration parameters and identified components for configuring the call center.
2. The call center of claim 1 , wherein the machine-readable instructions are written in a computer markup language.
3. The call center of claim 1 , wherein the instructions, when executed by the processor, further cause the processor to:
store the machine-readable instructions in a configuration file.
4. The call center of claim 1 , wherein the particular need of the call center include projected call volumes, projected outbound contacts, or projected workforce.
5. The call center of claim 1 , wherein the instructions, when executed by the processor, further cause the processor to:
provide a graphical user interface for receiving the input data for configuring the call center.
6. The call center of claim 1 , wherein the identified components comprise a software component.
7. The call center of claim 6 , wherein the instructions which cause the processor to configure the call center further includes instructions which, when executed by the processor, cause the processor to:
copy the software component into a data storage device.
8. The call center of claim 7 , wherein the instructions, when executed by the processor, further cause the processor to:
receive a request for call center service; and
execute the software component in response to the request for providing the requested call center service.
9. The call center of claim 6 , wherein the instructions which cause the processor to configure the call center further includes instructions which, when executed by the processor, cause the processor to:
download the software component to a computer device over a data communications network.
10. The call center generator of claim 1 , wherein the instructions cause the processor to:
simulate call center operation based on the identified configuration components;
identify a missing configuration component based on the simulation;
recommend the missing configuration component; and
output the missing configuration component for configuring the call center.
11. The call center generator of claim 1 , wherein the input data is text describing business requirements of the call center, wherein the business requirements are translated to the machine-readable instructions based on the instructions from the user.
12. A method for generating a call center, the method comprising:
receiving, by a processor, input data for configuring a call center;
generating, by the processor, based on instructions from a user, machine-readable instructions representative of the input data;
parsing, by the processor, the machine-readable instructions for identifying components for the call center, the components comprising at least one of a routing server, a computer telephony integration server, a workforce management server, a statistics server, and an outbound contact server;
determining, by the processor, based on the parsed machine-readable instructions, a particular need of the call center;
recommending, by the processor, configuration parameters for the identified components for fulfilling the particular need of the call center; and
outputting, by the processor, the recommended configuration parameters and identified components for configuring the call center.
13. The method of claim 12 , wherein the machine-readable instructions are written in a computer markup language.
14. The method of claim 12 further comprising:
storing, by the processor, the machine-readable instructions in a configuration file.
15. The method of claim 12 , wherein the needs of the call center include projected call volumes, projected outbound contacts, or projected workforce.
16. The method of claim 12 further comprising:
providing, by the processor, a graphical user interface for receiving the input data for configuring the call center.
17. The method of claim 12 , wherein the identified components comprise a software component.
18. The method of claim 17 , wherein the configuring the call center further includes:
copying, by the processor, the software component into a data storage device.
19. The method of claim 18 further comprising:
receiving, by the processor, a request for call center service; and
executing, by the processor, the software component in response to the request for providing the requested call center service.
20. The method of claim 17 , wherein the configuring the call center further includes:
downloading, by the processor, the software component to a computer device over a data communications network.