IP Library › Assignment 027623/0096
Patent Assignment
Reel/Frame 027623/0096

SECURITY AGREEMENT

Recorded: 2012-01-31 Received: 2012-01-31 Pages: 59
Assignor
Assignee
GOLDMAN SACHS LENDING PARTNERS LLC
200 WEST STREET, NEW YORK, NY, 10282, UNITED STATES
Covered Applications (100)
SERVICE CONTROL POINT FUNTIONALITY IMPLEMENTED AT COMMUNICATION ENDPOINTS
App. No. 13/356,996
→
System for Interacting with a Web Visitor
App. No. 13/293,575
→
METHOD FOR INTERACTING WITH A GROUP OF INDIVIDUALS AS A SINGLE CONTACT
App. No. 13/270,749
→
Enterprise Interaction Management Methods and Apparatus
App. No. 13/269,499
→
Distributed Hardware/Software System for Managing Agent Status in a Communication Center
App. No. 13/233,440
→
Hands-Free Voice/Video Session Initiation Using Face Detection
App. No. 13/196,304
→
Context Aware Interaction
App. No. 13/159,885
→
METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
App. No. 13/090,205
→
METHOD FOR IMPLEMENTING AND EXECUTING COMMUNICATION CENTER ROUTING STRATEGIES REPRESENTED IN EXTENSIBLE MARKUP LANGUAGE
App. No. 13/045,220
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Methods and Apparatus for Managing Interaction Processing
App. No. 13/018,880
→
System for Initiating Interactive Communication in Response to Audio Codes
App. No. 12/984,365
→
Method for Interacting with a Multimedia Presentation Served by an Interactive Response Unit
App. No. 12/946,085
→
SYSTEM FOR DETERMINING PRESENCE OF AND AUTHORIZING A QUORUM TO TRANSACT BUSINESS OVER A NETWORK
App. No. 12/942,328
→
System for Automatic Assignment of Agents in Inbound and Outbound Campaigns
App. No. 12/911,360
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System for Rating Agents and Customers for Use in Profile Compatibility Routing
App. No. 12/910,179
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Automated Call Center Software Build Generator
App. No. 12/894,692
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COLLABORATION SYSTEM AND METHOD
App. No. 12/844,192
→
E-Mail Client with Programmable Address Attributes
App. No. 12/755,580
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DETERMINING PRESENCE FOR INTERACTION ROUTING
App. No. 12/724,629
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Method and Apparatus for Creating and Distributing COST Telephony-Switching Functionality within an IP Network
App. No. 12/721,112
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Voice Response Processing
App. No. 12/713,806
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Proxy Media Service for Digital Telephony
App. No. 12/712,935
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Pacing in Knowledge Worker Engagement
App. No. 12/710,544
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SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
App. No. 12/702,044
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PORTABLE CONTINUITY OBJECT
App. No. 12/701,906
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INTERACTION MANAGEMENT SYSTEM AND METHODS OF USE
App. No. 12/695,382
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System and Methods for Selecting a Dialing Strategy for Placing an Outbound Call
App. No. 12/621,790
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MULTIMEDIA ROUTING SYSTEM FOR SECURING THIRD PARTY PARTICIPATION IN CALL CONSULTATION OR CALL TRANSFER OF A CALL IN PROGRESS
App. No. 12/582,921
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SYSTEM FOR CREATION AND DYNAMIC MANAGEMENT OF INCOMING INTERACTIONS
App. No. 12/563,341
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Telecommunication System for Automatically Locating by Network Connection and Selectively Delivering Calls to Mobile Client Devices
App. No. 12/555,105
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SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER
App. No. 12/540,607
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System for Analyzing Interactions and Reporting Analytic Results to Human-Operated and System Interfaces in Real Time
App. No. 12/502,072
→
System and Methods for Recording a Compressed Video and Audio Stream
App. No. 12/501,975
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SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING WITH CONTACT CENTER APPLICATIONS
App. No. 12/482,745
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ACCUMULATIVE DECISION POINT DATA ANALYSIS SYSTEM FOR TELEPHONY AND ELECTRONIC COMMUNICATIONS OPERATIONS
App. No. 12/480,284
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CUSTOMER-CONTROLLED RECORDING
App. No. 12/480,023
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SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER
App. No. 12/475,800
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COMPUTER-IMPLEMENTED VOICE MARKUP LANGUAGE-BASED SERVER
App. No. 12/468,247
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METHOD AND APPARATUS FOR PROVIDING ENHANCED COMMUNICATION CAPABILITY FOR MOBILE DEVICES ON A VIRTUAL PRIVATE NETWORK
App. No. 12/468,395
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Management of Transaction Routing to Enterprise Agents
App. No. 12/427,172
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VIRTUALIZATION OF ONE OR MORE SETS OF PHYSICAL CONTACT CENTER RESOURCES FOR USE BY ONE OR MORE VIRTUAL CONTACT CENTERS
App. No. 12/392,318
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SCORING PERSONS AND FILES FOR TRUST IN DIGITAL COMMUNICATION
App. No. 12/346,441
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Trust -Interactive Communication Applications
App. No. 12/346,050
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Trust in Physical Networks
App. No. 12/346,452
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Trust Authority Supporting Digital Communication
App. No. 12/346,224
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TRUST CONFERENCING APPARATUS AND METHODS IN DIGITAL COMMUNICATION
App. No. 12/346,425
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SYSTEM FOR SCHEDULING ROUTING RULES IN A CONTACT CENTER BASED ON FORCASTED AND ACTUAL INTERACTION LOAD AND STAFFING REQUIREMENTS
App. No. 12/345,038
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SYSTEM AND METHODS FOR TRACKING UNRESOLVED CUSTOMER INVOLVEMENT WITH A SERVICE ORGANIZATION AND AUTOMATICALLY FORMULATING A DYNAMIC SERVICE SOLUTION
App. No. 12/342,368
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SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT
App. No. 12/340,977
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SYSTEM AND METHODS FOR IMPROVING INTERACTION ROUTING PERFORMANCE
App. No. 12/340,937
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METHOD FOR DYNAMICALLY CONVERTING VOICE XML SCRIPTS INTO OTHER COMPATIBLE MARKUP LANGUAGE SCRIPTS BASED ON REQUIRED MODALITY
App. No. 12/339,904
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Method and System for Integrating an Interaction Management System with a Business Rules Management System
App. No. 12/339,988
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Method for Monitoring and Ranking Web Visitors and Soliciting Higher Ranked Visitors to Engage in Live Assistance
App. No. 12/339,937
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SYSTEM AND APPARATUS FOR PRE-ROUTING NETWORK EVENTS
App. No. 12/331,666
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METHOD FOR IMPROVING TEMPORAL CONSISTENCY AND SNAPSHOT RECENCY IN A MONITORED REAL-TIME SOFTWARE-REPORTING-APPLICATION ARCHITECTURE
App. No. 12/203,390
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METHOD AND APPARATUS FOR MULTIMEDIA INTERACTION ROUTING ACCORDING TO AGENT CAPACITY SETS
App. No. 12/175,764
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COMPUTER-IMPLEMENTED VOICE APPLICATION INDEXING WEB SITE
App. No. 12/127,696
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METHOD AND APPARATUS FOR EXTENDED MANAGEMENT OF STATE AND INTERACTION OF A REMOTE KNOWLEDGE WORKER FROM A CONTACT CENTER
App. No. 12/119,843
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FEDERATED UPTAKE THROTTLING
App. No. 11/967,485
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Federated Access
App. No. 11/967,508
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Recursive Adaptive Interaction Management System
App. No. 11/966,913
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System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
App. No. 11/966,854
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Method for Predictive Routing of Incoming Transactions Within a Communication Center According to Potential Profit Analysis
App. No. 11/965,958
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Apparatus and Methods Incorporating Presence Dynamics
App. No. 11/964,991
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Method for Dynamic Advertisement Placement Based on Consumer and Response Capability Statistics
App. No. 11/965,626
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Method and System for Dynamic Tracking and Assignment of Agent Resources within a Contact Center
App. No. 11/965,617
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CUSTOMER-ENABLED EVALUATION AND AND CONTROL OF COMMUNICATION CENTER AGENT CONTACT
App. No. 11/965,053
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METHOD AND SYSTEM FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES FOR USE IN EVENT DISTRIBUTION
App. No. 11/965,622
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METHOD FOR ASSEMBLING A BUSINESS PROCESS AND FOR ORCHESTRATING THE PROCESS BASED ON PROCESS BENEFICIARY INFORMATION
App. No. 11/965,608
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Methods and Apparatus for Accomplishing Call-State Synchronization and Event Notification between Multiple Private Branch Exchanges Involved in a Multiparty Call
App. No. 11/930,613
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Integrating SIP Control Messaging into Existing Communication Center Routing Infrastructure
App. No. 11/930,585
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TELEPHONE NETWORK INTERFACE BRIDGE BETWEEN DATA TELEPHONY NETWORKS AND DEDICATED CONNECTION TELEPHONY NETWORKS
App. No. 11/928,102
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TELECOMMUNICATION SYSTEM FOR AUTOMATICALLY LOCATING BY NETWORK CONNECTION AND SELECTIVELY DELIVERING CALLS TO MOBILE CLIENT DEVICES
App. No. 11/929,705
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CALL TRANSFER USING SESSION INITIATION PROTOCOL (SIP)
App. No. 11/929,766
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NETWORK TELEPHONY INTERFACE SYSTEMS BETWEEN DATA NETWORK TELEPHONY AND PLAIN OLD TELEPHONE SERVICE
App. No. 11/929,300
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METHOD AND APPARATUS FOR ANTICIPATING AND PLANNING COMMUNICATION-CENTER RESOURCES BASED ON EVALUATION OF EVENTS WAITING IN A COMMUNICATION CENTER MASTER QUEUE
App. No. 11/927,256
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SYSTEM AND METHOD FOR INTEGRATED RESOURCE SCHEDULING, TASK ALLOCATION AND AGENT WORK MANAGEMENT
App. No. 11/927,431
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PERSONAL DESKTOP ROUTER
App. No. 11/926,542
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Skill-Based Real-time Call Routing in Telephony Systems
App. No. 11/926,385
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METHOD AND APPARATUS FOR INTELLIGENT ROUTING OF INSTANT MESSAGING PRESENCE PROTOCOL (IMPP) EVENTS AMONG A GROUP OF CUSTOMER SERVICE REPRESENTATIVES
App. No. 11/927,353
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METHOD AND APPARATUS FOR EXTENDED MANAGEMENT OF STATE AND INTERACTION OF A REMOTE KNOWLEDGE WORKER FROM A CONTACT CENTER
App. No. 11/926,913
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TELEPHONY INTELLIGENCE IN A DATA PACKET NETWORK
App. No. 11/926,617
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Escalatory Reactive Call Routing
App. No. 11/924,833
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Dynamic Re-routing (as amended)
App. No. 11/924,963
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Apparatus and Methods for Coordinating Telephone and Data Communications
App. No. 11/924,773
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DETERMINING PRESENCE FOR INTERACTION ROUTING
App. No. 11/923,910
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SYSTEM AND APPARATUS FOR PRE-ROUTING NETWORK EVENTS
App. No. 11/856,603
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METHOD AND APPARATUS FOR PROVIDING ENHANCED COMMUNICATION CAPABILITY FOR MOBILE DEVICES ON A VIRTUAL PRIVATE NETWORK
App. No. 11/749,705
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DETERMINING PRESENCE FOR INTERACTION ROUTING
App. No. 11/741,178
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EMBEDDED WEB PHONE MODULE
App. No. 11/685,376
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VIRTUAL CONTACT CENTER WITH DYNAMIC ROUTING
App. No. 11/616,738
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Method for Selecting Interactive Voice Response Modes Using Human Voice Detection Analysis
App. No. 11/615,434
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METHOD FOR INTEGRATING CLIENT WEB HISTORY AND CALL CENTER HISTORY INTO A SINGLE INTERACTION HISTORY ACCESSIBLE IN REAL TIME
App. No. 11/614,601
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SYSTEM AND METHOD FOR INTEGRATED RESOURCE SCHEDULING, TASK ALLOCATION AND AGENT WORK MANAGEMENT
App. No. 11/551,485
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Method and Apparatus for Integrating Agent Status between a Customer Relations Management System and A Multiple Channel Communications Center
App. No. 11/551,107
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INITIAL ROUTING OF INTERNET-PROTOCOL NETWORK TELEPHONE CALLS
App. No. 11/470,003
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ACCUMULATIVE DECISION POINT DATA ANALYSIS SYSTEM FOR TELEPHONY AND ELECTRONIC COMMUNICATIONS OPERATIONS
App. No. 11/462,316
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System for Managing Dynamic Placement of Advertisements in Electronic Information Pages
App. No. 11/462,292
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SYSTEM AND METHOD FOR MATCHING ELECTRONIC PROPOSALS TO ELECTRONIC REQUESTS
App. No. 11/462,279
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A TELECOMMUNICATION SYSTEM FOR AUTOMATICALLY LOCATING BY NETWORK CONNECTION AND SELECTIVELY DELIVERING CALLS TO MOBILE CLIENT DEVICES
App. No. 11/458,343
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