Granted Patent
Utility
US 7,827,290
· Confirmation No. 9644
METHOD FOR INTEGRATING CLIENT WEB HISTORY AND CALL CENTER HISTORY INTO A SINGLE INTERACTION HISTORY ACCESSIBLE IN REAL TIME
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2010-10-13 | ISSUE.NTF |
Issue Notification | 1 | View | |
| 2010-09-27 | IFEE |
Issue Fee Payment (PTO-85B) | 2 | View | |
| 2010-06-28 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 4 | View | |
| 2010-06-28 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2010-06-28 | IIFW |
Issue Information including classification, examiner, name, claim, renumbering, etc. | 1 | View | |
| 2010-06-28 | SRNT |
Examiner's search strategy and results | 4 | View | |
| 2010-05-24 | RCEX |
Request for Continued Examination (RCE) | 3 | View | |
| 2010-05-24 | AMSB |
Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) | 1 | View | |
| 2010-05-24 | CLM |
Claims | 4 | View | |
| 2010-05-24 | REM |
Applicant Arguments/Remarks Made in an Amendment | 6 | View | |
| 2010-05-24 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2010-05-24 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2010-05-24 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2010-02-26 | CTFR |
Final Rejection | 10 | View | |
| 2010-02-26 | 892 |
List of references cited by examiner | 1 | View | |
| 2010-02-26 | SRNT |
Examiner's search strategy and results | 3 | View | |
| 2010-02-26 | FWCLM |
Index of Claims | 1 | View | |
| 2010-02-26 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2009-10-09 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2009-10-09 | CLM |
Claims | 3 | View | |
| 2009-10-09 | REM |
Applicant Arguments/Remarks Made in an Amendment | 7 | View | |
| 2009-10-09 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2009-10-09 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2009-10-09 | XT/ |
Extension of Time | 1 | View | |
| 2009-10-09 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2009-06-09 | 892 |
List of references cited by examiner | 1 | View | |
| 2009-06-09 | SRNT |
Examiner's search strategy and results | 4 | View | |
| 2009-06-09 | FWCLM |
Index of Claims | 1 | View | |
| 2009-06-09 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2009-06-09 | CTNF |
Non-Final Rejection | 11 | View | |
| 2009-04-01 | RCEX |
Request for Continued Examination (RCE) | 3 | View | |
| 2009-04-01 | XT/ |
Extension of Time | 1 | View | |
| 2009-04-01 | AMSB |
Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) | 1 | View | |
| 2009-04-01 | CLM |
Claims | 4 | View | |
| 2009-04-01 | REM |
Applicant Arguments/Remarks Made in an Amendment | 6 | View | |
| 2009-04-01 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2009-04-01 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2009-04-01 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2008-12-02 | CTFR |
Final Rejection | 12 | View | |
| 2008-12-02 | FWCLM |
Index of Claims | 1 | View | |
| 2008-12-02 | 1449 |
List of References cited by applicant and considered by examiner | 2 | View | |
| 2008-08-14 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2008-08-14 | CLM |
Claims | 4 | View | |
| 2008-08-14 | REM |
Applicant Arguments/Remarks Made in an Amendment | 5 | View | |
| 2008-08-14 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2008-08-14 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2008-08-04 | TRAN.LET |
Transmittal Letter | 1 | View | |
| 2008-08-04 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 2 | View | |
| 2008-08-04 | TRAN.LET |
Transmittal Letter | 2 | View | |
| 2008-08-04 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2008-06-26 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2008-05-14 | CTNF |
Non-Final Rejection | 9 | View | |
| 2008-05-14 | 892 |
List of references cited by examiner | 1 | View | |
| 2008-05-14 | SRNT |
Examiner's search strategy and results | 4 | View | |
| 2008-05-14 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2008-05-14 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2008-05-14 | FWCLM |
Index of Claims | 1 | View | |
| 2007-03-19 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2007-03-19 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2007-03-12 | OATH |
Oath or Declaration filed | 2 | View | |
| 2007-03-12 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2007-03-12 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2007-01-18 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2007-01-18 | PEFN |
Pre-Exam Formalities Notice | 2 | View | |
| 2006-12-21 | SPEC |
Specification | 21 | View | |
| 2006-12-21 | CLM |
Claims | 4 | View | |
| 2006-12-21 | ABST |
Abstract | 1 | View | |
| 2006-12-21 | DRW |
Drawings-only black and white line drawings | 5 | View | |
| 2006-12-21 | OATH |
Oath or Declaration filed | 2 | View | |
| 2006-12-21 | ADS |
Application Data Sheet | 5 | View | |
| 2006-12-21 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2006-12-21 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2006-12-21 | WFEE |
Fee Worksheet (SB06) | 1 | View |
Inventors
Brian Galvin
Albuquerque, NM
S. Michael Perlmutter
San Francisco, CA
Attorneys & Agents of Record
Classification
USPC
709/228
G06F16/9535
G06F16/285
G06F16/2465
Prosecution
- Examiner
- BARQADLE, YASIN M
- Art Unit
- 2456
- Customer No.
- 24739
- Docket No.
- P5348
- Confirmation No.
- 9644
Publication
- Pub. No.
- US20080154933A1
- Pub. Date
- 2008-06-26
Patent Term Adjustment
-60days
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 040815/0001
Recorded 2025-02-03
CHANGE OF NAME
Recorded 2024-06-07
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.,
ANGEL.COM INCORPORATED,
UTOPY, INC.,
SOUNDBITE COMMUNICATIONS, INC.
from
JPMORGAN CHASE BANK, N.A., AS SUCCESSOR TO THE ORIGINAL COLLATERAL AGENT GOLDMAN SACHS BANK USA
CORRECTIVE RELEASE FOR SECURITY INTEREST IN PATENTS ORIGINALLY RECORDED AT REEL/FRAME (029778/0939)
Recorded 2017-02-27
from
BAY BRIDGE DECISION TECHNOLOGIES, INC.,
ECHOPASS CORPORATION,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
INTERACTIVE INTELLIGENCE GROUP, INC.
SECURITY AGREEMENT
Recorded 2016-12-05
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
ANGEL.COM INCORPORATED,
UTOPY, INC.,
SOUNDBITE COMMUNICATIONS, INC.
PATENT RELEASE (REEL:031644/FRAME:0814)
Recorded 2016-12-02
from
ANGEL.COM INCORPORATED,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.,
SOUNDBITE COMMUNICATIONS, INC.,
UTOPY, INC.
SECURITY AGREEMENT
Recorded 2013-11-15
RELEASE OF SECURITY INTEREST
Recorded 2013-02-08
SECURITY AGREEMENT
Recorded 2013-02-08
SECURITY AGREEMENT
Recorded 2012-01-31
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2007-03-12
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Quick Facts
- Patent No.
- US 7,827,290
- App. No.
- 11/614,601
- Filed
- 2006-12-21
- Granted
- 2010-11-02
- Pub. No.
- US20080154933A1
- Examiner
- BARQADLE, YASIN M
- Art Unit
- 2456
- PTA
- -60 days
External Links