IP Library Granted Patent US 7,827,290
Granted Patent Utility
US 7,827,290 · Confirmation No. 9644

METHOD FOR INTEGRATING CLIENT WEB HISTORY AND CALL CENTER HISTORY INTO A SINGLE INTERACTION HISTORY ACCESSIBLE IN REAL TIME

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Quick Facts
Patent No.
US 7,827,290
App. No.
11/614,601
Filed
2006-12-21
Granted
2010-11-02
Pub. No.
US20080154933A1
Art Unit
2456
PTA
-60 days