Granted Patent
Utility
US 8,370,480
· Confirmation No. 3804
METHOD AND SYSTEM FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES FOR USE IN EVENT DISTRIBUTION
|
⬇ PDF
|
Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2013-01-16 | ISSUE.NTF |
Issue Notification | 1 | View | |
| 2013-01-11 | 1449 |
List of References cited by applicant and considered by examiner | 1 | View | |
| 2013-01-09 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2013-01-09 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2013-01-02 | IFEE |
Issue Fee Payment (PTO-85B) | 1 | View | |
| 2013-01-02 | N427 |
Post Allowance Communication - Incoming | 2 | View | |
| 2013-01-02 | PA.. |
Power of Attorney | 1 | View | |
| 2013-01-02 | R3.73 |
Assignee showing of ownership per 37 CFR 3.73 | 3 | View | |
| 2013-01-02 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2013-01-02 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2012-12-20 | M327 |
Miscellaneous Communication to Applicant - No Action Count | 2 | View | |
| 2012-12-20 | 1449 |
List of References cited by applicant and considered by examiner | 1 | View | |
| 2012-12-07 | A.NA |
Amendment after Notice of Allowance (Rule 312) | 1 | View | |
| 2012-12-07 | REM |
Applicant Arguments/Remarks Made in an Amendment | 1 | View | |
| 2012-12-07 | FOR |
Foreign Reference | 20 | View | |
| 2012-12-07 | REF.OTHER |
Other reference-Patent/Application/Search Documents | 16 | View | |
| 2012-12-07 | TRAN.LET |
Transmittal Letter | 2 | View | |
| 2012-12-07 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 1 | View | |
| 2012-12-07 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2012-10-04 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 8 | View | |
| 2012-10-04 | 892 |
List of references cited by examiner | 1 | View | |
| 2012-10-04 | IIFW |
Issue Information including classification, examiner, name, claim, renumbering, etc. | 1 | View | |
| 2012-10-04 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2012-10-04 | FWCLM |
Index of Claims | 1 | View | |
| 2012-10-04 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2012-05-23 | AP.B |
Appeal Brief Filed | 18 | View | |
| 2012-05-23 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2012-05-23 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2012-05-23 | XT/ |
Extension of Time | 1 | View | |
| 2012-02-29 | N/AP |
Notice of Appeal Filed | 2 | View | |
| 2012-02-29 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2012-02-29 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2011-12-01 | CTFR |
Final Rejection | 9 | View | |
| 2011-12-01 | 892 |
List of references cited by examiner | 1 | View | |
| 2011-12-01 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2011-12-01 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2011-12-01 | FWCLM |
Index of Claims | 1 | View | |
| 2011-07-19 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2011-07-19 | CLM |
Claims | 2 | View | |
| 2011-07-19 | REM |
Applicant Arguments/Remarks Made in an Amendment | 6 | View | |
| 2011-07-19 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2011-07-19 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2011-06-08 | OA.POSTCARD |
A courtesy postcard sent by USPTO to users who opt-in for e-Office Action | 1 | View | |
| 2011-05-31 | CTNF |
Non-Final Rejection | 7 | View | |
| 2011-05-31 | 892 |
List of references cited by examiner | 1 | View | |
| 2011-05-31 | FWCLM |
Index of Claims | 1 | View | |
| 2011-05-31 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2011-05-31 | SRNT |
Examiner's search strategy and results | 5 | View | |
| 2010-11-23 | AP.B |
Appeal Brief Filed | 2 | View | |
| 2010-11-23 | LET. |
Miscellaneous Incoming Letter | 9 | View | |
| 2010-11-23 | LET. |
Miscellaneous Incoming Letter | 14 | View | |
| 2010-11-23 | LET. |
Miscellaneous Incoming Letter | 18 | View | |
| 2010-11-23 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2010-11-04 | APBD |
Notice - Defective Appeal Brief | 2 | View | |
| 2010-10-25 | AP.B |
Appeal Brief Filed | 18 | View | |
| 2010-10-25 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2010-10-25 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2010-10-22 | N/AP |
Notice of Appeal Filed | 2 | View | |
| 2010-10-22 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2010-10-22 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2010-07-23 | CTFR |
Final Rejection | 8 | View | |
| 2010-07-23 | 892 |
List of references cited by examiner | 1 | View | |
| 2010-07-23 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2010-07-23 | FWCLM |
Index of Claims | 1 | View | |
| 2010-07-23 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2010-04-27 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2010-04-27 | CLM |
Claims | 2 | View | |
| 2010-04-27 | REM |
Applicant Arguments/Remarks Made in an Amendment | 3 | View | |
| 2010-04-27 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2010-04-27 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2010-04-27 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2010-02-03 | CTNF |
Non-Final Rejection | 6 | View | |
| 2010-02-03 | 892 |
List of references cited by examiner | 1 | View | |
| 2010-02-03 | 1449 |
List of References cited by applicant and considered by examiner | 2 | View | |
| 2010-02-03 | FWCLM |
Index of Claims | 1 | View | |
| 2010-02-03 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2010-02-03 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2010-02-03 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2009-08-06 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 2 | View | |
| 2009-08-06 | TRAN.LET |
Transmittal Letter | 2 | View | |
| 2009-08-06 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2009-07-02 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2008-03-27 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2008-03-27 | NTC.PUB.DATE |
Notice of New or Revised Publication Date | 1 | View | |
| 2008-03-21 | OATH |
Oath or Declaration filed | 2 | View | |
| 2008-03-21 | ADS |
Application Data Sheet | 5 | View | |
| 2008-03-21 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2008-03-21 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2008-01-22 | NTC.MISS.PRT |
Notice to File Missing Parts | 2 | View | |
| 2008-01-22 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2007-12-27 | ADS |
Application Data Sheet | 5 | View | |
| 2007-12-27 | OATH |
Oath or Declaration filed | 2 | View | |
| 2007-12-27 | SPEC |
Specification | 25 | View | |
| 2007-12-27 | CLM |
Claims | 3 | View | |
| 2007-12-27 | ABST |
Abstract | 1 | View | |
| 2007-12-27 | DRW |
Drawings-only black and white line drawings | 6 | View | |
| 2007-12-27 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2007-12-27 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2007-12-27 | WFEE |
Fee Worksheet (SB06) | 1 | View |
Inventors
Herbert Willi Artur Ristock
Walnut Creek, CA
Sergey I. Fedorov
MORAGA, CA
Attorneys & Agents of Record
Classification
USPC
709/224
H04L41/5064
H04L47/122
H04L41/06
H04L45/08
H04M3/5237
H04M2201/10
H04M2201/36
Prosecution
- Examiner
- DOAN, DUYEN MY
- Art Unit
- 2452
- Customer No.
- 109883
- Docket No.
- 70585/G711
- Confirmation No.
- 3804
Publication
- Pub. No.
- US20090172194A1
- Pub. Date
- 2009-07-02
Patent Term Adjustment
-14days
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 040815/0001
Recorded 2025-02-03
CHANGE OF NAME
Recorded 2024-06-07
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.,
ANGEL.COM INCORPORATED,
UTOPY, INC.,
SOUNDBITE COMMUNICATIONS, INC.
from
JPMORGAN CHASE BANK, N.A., AS SUCCESSOR TO THE ORIGINAL COLLATERAL AGENT GOLDMAN SACHS BANK USA
CORRECTIVE RELEASE FOR SECURITY INTEREST IN PATENTS ORIGINALLY RECORDED AT REEL/FRAME (029778/0939)
Recorded 2017-02-27
from
BAY BRIDGE DECISION TECHNOLOGIES, INC.,
ECHOPASS CORPORATION,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
INTERACTIVE INTELLIGENCE GROUP, INC.
SECURITY AGREEMENT
Recorded 2016-12-05
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
ANGEL.COM INCORPORATED,
UTOPY, INC.,
SOUNDBITE COMMUNICATIONS, INC.
PATENT RELEASE (REEL:031644/FRAME:0814)
Recorded 2016-12-02
from
ANGEL.COM INCORPORATED,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.,
SOUNDBITE COMMUNICATIONS, INC.,
UTOPY, INC.
SECURITY AGREEMENT
Recorded 2013-11-15
RELEASE OF SECURITY INTEREST
Recorded 2013-02-08
SECURITY AGREEMENT
Recorded 2013-02-08
SECURITY AGREEMENT
Recorded 2012-01-31
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2008-03-21
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this application's details
Quick Facts
- Patent No.
- US 8,370,480
- App. No.
- 11/965,622
- Filed
- 2007-12-27
- Granted
- 2013-02-05
- Pub. No.
- US20090172194A1
- Examiner
- DOAN, DUYEN MY
- Art Unit
- 2452
- PTA
- -14 days
External Links