IP Library › Assignment 067651/0858
Patent Assignment
Reel/Frame 067651/0858

CHANGE OF NAME

Recorded: 2024-06-07 Received: 2024-06-07 Pages: 4
Assignor
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CA, 94025, UNITED STATES
Covered Applications (26)
GENERATION AND USE OF USER-SELECTED SCENES PLAYLIST FROM DISTRIBUTED DIGITAL CONTENT
App. No. 18/736,104
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Automated Call Center Software Build Generator
App. No. 12/894,692
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System and Methods for Recording a Compressed Video and Audio Stream
App. No. 12/501,975
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SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING WITH CONTACT CENTER APPLICATIONS
App. No. 12/482,745
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ACCUMULATIVE DECISION POINT DATA ANALYSIS SYSTEM FOR TELEPHONY AND ELECTRONIC COMMUNICATIONS OPERATIONS
App. No. 12/480,284
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CUSTOMER-CONTROLLED RECORDING
App. No. 12/480,023
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VIRTUALIZATION OF ONE OR MORE SETS OF PHYSICAL CONTACT CENTER RESOURCES FOR USE BY ONE OR MORE VIRTUAL CONTACT CENTERS
App. No. 12/392,318
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SCORING PERSONS AND FILES FOR TRUST IN DIGITAL COMMUNICATION
App. No. 12/346,441
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Trust in Physical Networks
App. No. 12/346,452
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TRUST CONFERENCING APPARATUS AND METHODS IN DIGITAL COMMUNICATION
App. No. 12/346,425
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SYSTEM FOR SCHEDULING ROUTING RULES IN A CONTACT CENTER BASED ON FORCASTED AND ACTUAL INTERACTION LOAD AND STAFFING REQUIREMENTS
App. No. 12/345,038
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SYSTEM AND METHODS FOR TRACKING UNRESOLVED CUSTOMER INVOLVEMENT WITH A SERVICE ORGANIZATION AND AUTOMATICALLY FORMULATING A DYNAMIC SERVICE SOLUTION
App. No. 12/342,368
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SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT
App. No. 12/340,977
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SYSTEM AND METHODS FOR IMPROVING INTERACTION ROUTING PERFORMANCE
App. No. 12/340,937
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METHOD FOR DYNAMICALLY CONVERTING VOICE XML SCRIPTS INTO OTHER COMPATIBLE MARKUP LANGUAGE SCRIPTS BASED ON REQUIRED MODALITY
App. No. 12/339,904
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Method and System for Integrating an Interaction Management System with a Business Rules Management System
App. No. 12/339,988
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Method for Monitoring and Ranking Web Visitors and Soliciting Higher Ranked Visitors to Engage in Live Assistance
App. No. 12/339,937
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FEDERATED UPTAKE THROTTLING
App. No. 11/967,485
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Federated Access
App. No. 11/967,508
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Recursive Adaptive Interaction Management System
App. No. 11/966,913
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System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
App. No. 11/966,854
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METHOD AND SYSTEM FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES FOR USE IN EVENT DISTRIBUTION
App. No. 11/965,622
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METHOD FOR ASSEMBLING A BUSINESS PROCESS AND FOR ORCHESTRATING THE PROCESS BASED ON PROCESS BENEFICIARY INFORMATION
App. No. 11/965,608
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VIRTUAL CONTACT CENTER WITH DYNAMIC ROUTING
App. No. 11/616,738
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Method for Selecting Interactive Voice Response Modes Using Human Voice Detection Analysis
App. No. 11/615,434
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ACCUMULATIVE DECISION POINT DATA ANALYSIS SYSTEM FOR TELEPHONY AND ELECTRONIC COMMUNICATIONS OPERATIONS
App. No. 11/462,316
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