Granted Patent
Utility
US 8,135,774
· Confirmation No. 3014
VIRTUAL CONTACT CENTER WITH DYNAMIC ROUTING
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Code | Description | Pages | ||
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| 2012-02-22 | ISSUE.NTF |
Issue Notification | 1 | View | |
| 2012-02-06 | IFEE |
Issue Fee Payment (PTO-85B) | 2 | View | |
| 2011-11-09 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 5 | View | |
| 2011-11-09 | SRNT |
Examiner's search strategy and results | 7 | View | |
| 2011-11-09 | IIFW |
Issue Information including classification, examiner, name, claim, renumbering, etc. | 1 | View | |
| 2011-11-09 | FWCLM |
Index of Claims | 1 | View | |
| 2011-11-09 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2011-10-03 | AP.B |
Appeal Brief Filed | 17 | View | |
| 2011-10-03 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2011-09-26 | APBD |
Notice - Defective Appeal Brief | 3 | View | |
| 2011-08-26 | AP.B |
Appeal Brief Filed | 17 | View | |
| 2011-08-26 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2011-08-26 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2011-08-25 | N/AP |
Notice of Appeal Filed | 2 | View | |
| 2011-08-25 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2011-08-25 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2011-06-09 | CTFR |
Final Rejection | 6 | View | |
| 2011-06-09 | 892 |
List of references cited by examiner | 1 | View | |
| 2011-06-09 | FWCLM |
Index of Claims | 1 | View | |
| 2011-06-09 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2011-06-09 | SRNT |
Examiner's search strategy and results | 7 | View | |
| 2011-03-29 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2011-03-29 | CLM |
Claims | 3 | View | |
| 2011-03-29 | REM |
Applicant Arguments/Remarks Made in an Amendment | 5 | View | |
| 2011-03-29 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2011-03-29 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2011-01-21 | CTNF |
Non-Final Rejection | 7 | View | |
| 2011-01-21 | 892 |
List of references cited by examiner | 1 | View | |
| 2011-01-21 | SRNT |
Examiner's search strategy and results | 5 | View | |
| 2011-01-21 | FWCLM |
Index of Claims | 1 | View | |
| 2011-01-21 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2010-10-29 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2010-10-29 | CLM |
Claims | 3 | View | |
| 2010-10-29 | REM |
Applicant Arguments/Remarks Made in an Amendment | 7 | View | |
| 2010-10-29 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2010-10-29 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2010-10-29 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2010-09-27 | CTNF |
Non-Final Rejection | 8 | View | |
| 2010-09-27 | 892 |
List of references cited by examiner | 1 | View | |
| 2010-09-27 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2010-09-27 | FWCLM |
Index of Claims | 1 | View | |
| 2010-09-27 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2010-06-22 | RCEX |
Request for Continued Examination (RCE) | 3 | View | |
| 2010-06-22 | AMSB |
Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) | 1 | View | |
| 2010-06-22 | CLM |
Claims | 3 | View | |
| 2010-06-22 | REM |
Applicant Arguments/Remarks Made in an Amendment | 5 | View | |
| 2010-06-22 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2010-06-22 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2010-06-22 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2010-03-30 | OA.POSTCARD |
A courtesy postcard sent by USPTO to users who opt-in for e-Office Action | 1 | View | |
| 2010-03-22 | CTFR |
Final Rejection | 9 | View | |
| 2010-03-22 | 892 |
List of references cited by examiner | 1 | View | |
| 2010-03-22 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2010-03-22 | FWCLM |
Index of Claims | 1 | View | |
| 2010-03-22 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2009-10-30 | ELC. |
Response to Election / Restriction Filed | 1 | View | |
| 2009-10-30 | REM |
Applicant Arguments/Remarks Made in an Amendment | 1 | View | |
| 2009-10-30 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2009-10-30 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2009-10-30 | XT/ |
Extension of Time | 1 | View | |
| 2009-09-22 | CTRS |
Requirement for Restriction/Election | 7 | View | |
| 2009-09-22 | FWCLM |
Index of Claims | 1 | View | |
| 2009-06-04 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2009-06-04 | CLM |
Claims | 4 | View | |
| 2009-06-04 | REM |
Applicant Arguments/Remarks Made in an Amendment | 7 | View | |
| 2009-06-04 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2009-06-04 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2009-03-20 | CTNF |
Non-Final Rejection | 9 | View | |
| 2009-03-20 | 892 |
List of references cited by examiner | 1 | View | |
| 2009-03-20 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2009-03-20 | FWCLM |
Index of Claims | 1 | View | |
| 2009-03-20 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2009-03-20 | 1449 |
List of References cited by applicant and considered by examiner | 2 | View | |
| 2009-03-20 | SRNT |
Examiner's search strategy and results | 6 | View | |
| 2009-03-20 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2008-07-03 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2008-05-21 | TRAN.LET |
Transmittal Letter | 1 | View | |
| 2008-05-21 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 2 | View | |
| 2008-05-21 | TRAN.LET |
Transmittal Letter | 1 | View | |
| 2008-05-21 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2007-05-11 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2007-05-02 | OATH |
Oath or Declaration filed | 2 | View | |
| 2007-05-02 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2007-05-02 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2007-02-06 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2007-02-06 | PEFN |
Pre-Exam Formalities Notice | 2 | View | |
| 2006-12-27 | SPEC |
Specification | 18 | View | |
| 2006-12-27 | CLM |
Claims | 3 | View | |
| 2006-12-27 | ABST |
Abstract | 1 | View | |
| 2006-12-27 | DRW |
Drawings-only black and white line drawings | 6 | View | |
| 2006-12-27 | OATH |
Oath or Declaration filed | 2 | View | |
| 2006-12-27 | ADS |
Application Data Sheet | 6 | View | |
| 2006-12-27 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2006-12-27 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2006-12-27 | WFEE |
Fee Worksheet (SB06) | 1 | View |
Inventors
Andrey Ryabchun
San Francisco, CA
Petr Makagon
San Francisco, CA
Herbert Ristock
Walnut Creek, CA
Nikolay Anisimov
Concord, CA
Dave Snyder
San Francisco, CA
S. Michael Perlmutter
San Francisco, CA
Attorneys & Agents of Record
Classification
USPC
709/203
H04L12/18
H04L67/306
H04L12/28
H04L51/04
H04M3/5191
Prosecution
- Examiner
- MEKY, MOUSTAFA M
- Art Unit
- 2457
- Customer No.
- 24739
- Docket No.
- P5351
- Confirmation No.
- 3014
Publication
- Pub. No.
- US20080162701A1
- Pub. Date
- 2008-07-03
Patent Term Adjustment
0days
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 040815/0001
Recorded 2025-02-03
CHANGE OF NAME
Recorded 2024-06-07
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.,
ANGEL.COM INCORPORATED,
UTOPY, INC.,
SOUNDBITE COMMUNICATIONS, INC.
from
JPMORGAN CHASE BANK, N.A., AS SUCCESSOR TO THE ORIGINAL COLLATERAL AGENT GOLDMAN SACHS BANK USA
CORRECTIVE RELEASE FOR SECURITY INTEREST IN PATENTS ORIGINALLY RECORDED AT REEL/FRAME (029778/0939)
Recorded 2017-02-27
from
BAY BRIDGE DECISION TECHNOLOGIES, INC.,
ECHOPASS CORPORATION,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
INTERACTIVE INTELLIGENCE GROUP, INC.
SECURITY AGREEMENT
Recorded 2016-12-05
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
ANGEL.COM INCORPORATED,
UTOPY, INC.,
SOUNDBITE COMMUNICATIONS, INC.
PATENT RELEASE (REEL:031644/FRAME:0814)
Recorded 2016-12-02
from
ANGEL.COM INCORPORATED,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.,
SOUNDBITE COMMUNICATIONS, INC.,
UTOPY, INC.
SECURITY AGREEMENT
Recorded 2013-11-15
RELEASE OF SECURITY INTEREST
Recorded 2013-02-08
SECURITY AGREEMENT
Recorded 2013-02-08
SECURITY AGREEMENT
Recorded 2012-01-31
from
PERLMUTTER, S. MICHAEL,
MAKAGON, PETR,
RYABCHUN, ANDREY,
ANISIMOV, NIKOLAY,
RISTOCK, HERBERT,
SNEYDERS, DAVE
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2007-05-02
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Quick Facts
- Patent No.
- US 8,135,774
- App. No.
- 11/616,738
- Filed
- 2006-12-27
- Granted
- 2012-03-13
- Pub. No.
- US20080162701A1
- Examiner
- MEKY, MOUSTAFA M
- Art Unit
- 2457
- PTA
- 0 days
External Links