IP Library › Granted Patent US 8,792,632
Granted Patent Utility
US 8,792,632 · Confirmation No. 1649

SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER

⬇ PDF
 Code Description Pages PDF
2014-07-09 ISSUE.NTF Issue Notification 1 View
2014-06-13 IFEE Issue Fee Payment (PTO-85B) 1 View
2014-06-13 WFEE Fee Worksheet (SB06) 2 View
2014-06-13 N417 Electronic Filing System Acknowledgment Receipt 2 View
2014-03-14 NOA Notice of Allowance and Fees Due (PTOL-85) 5 View
2014-03-14 1449 List of References cited by applicant and considered by examiner 1 View
2014-03-14 SRNT Examiner's search strategy and results 1 View
2014-03-14 SRFW Search information including classification, databases and other search related notes 1 View
2014-03-14 IIFW Issue Information including classification, examiner, name, claim, renumbering, etc. 3 View
2014-03-14 FWCLM Index of Claims 1 View
2014-02-27 RCEX Request for Continued Examination (RCE) 3 View
2014-02-27 TRAN.LET Transmittal Letter 2 View
2014-02-27 IDS Information Disclosure Statement (IDS) Form (SB08) 1 View
2014-02-27 WFEE Fee Worksheet (SB06) 2 View
2014-02-27 N417 Electronic Filing System Acknowledgment Receipt 2 View
2013-12-10 NOA Notice of Allowance and Fees Due (PTOL-85) 7 View
2013-12-10 FWCLM Index of Claims 1 View
2013-12-10 SRFW Search information including classification, databases and other search related notes 1 View
2013-12-10 IIFW Issue Information including classification, examiner, name, claim, renumbering, etc. 3 View
2013-10-04 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2013-10-04 CLM Claims 4 View
2013-10-04 REM Applicant Arguments/Remarks Made in an Amendment 1 View
2013-10-04 TRAN.LET Transmittal Letter 2 View
2013-10-04 XT/ Extension of Time 2 View
2013-10-04 WFEE Fee Worksheet (SB06) 2 View
2013-10-04 N417 Electronic Filing System Acknowledgment Receipt 3 View
2013-10-04 WFEE Fee Worksheet (SB06) 1 View
2013-09-04 N570 Communication - Re: Power of Attorney (PTOL-308) 1 View
2013-09-04 N570 Communication - Re: Power of Attorney (PTOL-308) 1 View
2013-08-21 PA.. Power of Attorney 1 View
2013-08-21 N417 Electronic Filing System Acknowledgment Receipt 2 View
2013-08-21 R3.73 Assignee showing of ownership per 37 CFR 3.73 2 View
2013-06-14 OA.POSTCARD A courtesy postcard sent by USPTO to users who opt-in for e-Office Action 1 View
2013-06-06 CTNF Non-Final Rejection 4 View
2013-06-06 FWCLM Index of Claims 1 View
2013-06-06 SRFW Search information including classification, databases and other search related notes 1 View
2012-09-17 RCEX Request for Continued Examination (RCE) 3 View
2012-09-17 AMSB Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) 1 View
2012-09-17 CLM Claims 3 View
2012-09-17 REM Applicant Arguments/Remarks Made in an Amendment 5 View
2012-09-17 WFEE Fee Worksheet (SB06) 2 View
2012-09-17 N417 Electronic Filing System Acknowledgment Receipt 2 View
2012-09-17 WFEE Fee Worksheet (SB06) 1 View
2012-06-18 CTFR Final Rejection 6 View
2012-06-18 892 List of references cited by examiner 1 View
2012-06-18 FWCLM Index of Claims 1 View
2012-06-18 SRFW Search information including classification, databases and other search related notes 1 View
2012-03-27 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2012-03-27 SPEC Specification 1 View
2012-03-27 CLM Claims 3 View
2012-03-27 REM Applicant Arguments/Remarks Made in an Amendment 3 View
2012-03-27 N417 Electronic Filing System Acknowledgment Receipt 2 View
2012-03-27 WFEE Fee Worksheet (SB06) 1 View
2012-01-05 OA.POSTCARD A courtesy postcard sent by USPTO to users who opt-in for e-Office Action 1 View
2011-12-28 CTNF Non-Final Rejection 5 View
2011-12-28 892 List of references cited by examiner 1 View
2011-12-28 SRFW Search information including classification, databases and other search related notes 1 View
2011-12-28 FWCLM Index of Claims 1 View
2011-12-28 BIB Bibliographic Data Sheet 1 View
2011-02-17 NTC.PUB Notice of Publication 1 View
2009-08-26 APP.FILE.REC Filing Receipt 3 View
2009-08-13 ADS Application Data Sheet 5 View
2009-08-13 OATH Oath or Declaration filed 4 View
2009-08-13 DRW Drawings-only black and white line drawings 6 View
2009-08-13 SPEC Specification 25 View
2009-08-13 CLM Claims 3 View
2009-08-13 ABST Abstract 1 View
2009-08-13 WFEE Fee Worksheet (SB06) 2 View
2009-08-13 N417 Electronic Filing System Acknowledgment Receipt 3 View
2009-08-13 WFEE Fee Worksheet (SB06) 1 View
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this application's details
Quick Facts
Patent No.
US 8,792,632
App. No.
12/540,607
Filed
2009-08-13
Granted
2014-07-29
Pub. No.
US20110038476A1
Art Unit
2652
PTA
-28 days