Patent Assignment
Reel/Frame 067651/0868
CHANGE OF NAME
Recorded: 2024-06-07
Received: 2024-06-07
Pages: 4
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2021-03-15
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CA, 94025, UNITED STATES
Covered Applications
(25)
COACHING WITH COLLABORATIVE EDITING
App. No. 13/753,415
→
TRUST CONFERENCING APPARATUS AND METHODS IN DIGITAL COMMUNICATION
App. No. 13/658,768
→
CUSTOMER-CONTROLLED RECORDING
App. No. 13/646,642
→
System to Deploy a Disaster-Proof Geographically-Distributed Call Center
App. No. 13/622,118
→
METHOD OF DISTRIBUTED AGGREGATION IN A CALL CENTER
App. No. 13/606,792
→
SERVICE CONTROL POINT FUNTIONALITY IMPLEMENTED AT COMMUNICATION ENDPOINTS
App. No. 13/356,996
→
System for Interacting with a Web Visitor
App. No. 13/293,575
→
METHOD FOR INTERACTING WITH A GROUP OF INDIVIDUALS AS A SINGLE CONTACT
App. No. 13/270,749
→
Universal Connection Station
App. No. 13/243,464
→
METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT
App. No. 13/215,982
→
Context Aware Interaction
App. No. 13/159,885
→
Method for Interacting with a Multimedia Presentation Served by an Interactive Response Unit
App. No. 12/946,085
→
SYSTEM FOR DETERMINING PRESENCE OF AND AUTHORIZING A QUORUM TO TRANSACT BUSINESS OVER A NETWORK
App. No. 12/942,328
→
COLLABORATION SYSTEM AND METHOD
App. No. 12/844,192
→
Proxy Media Service for Digital Telephony
App. No. 12/712,935
→
SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
App. No. 12/702,044
→
PORTABLE CONTINUITY OBJECT
App. No. 12/701,906
→
INTERACTION MANAGEMENT SYSTEM AND METHODS OF USE
App. No. 12/695,382
→
System and Methods for Selecting a Dialing Strategy for Placing an Outbound Call
App. No. 12/621,790
→
MULTIMEDIA ROUTING SYSTEM FOR SECURING THIRD PARTY PARTICIPATION IN CALL CONSULTATION OR CALL TRANSFER OF A CALL IN PROGRESS
App. No. 12/582,921
→
SYSTEM FOR CREATION AND DYNAMIC MANAGEMENT OF INCOMING INTERACTIONS
App. No. 12/563,341
→
SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER
App. No. 12/540,607
→
System for Analyzing Interactions and Reporting Analytic Results to Human-Operated and System Interfaces in Real Time
App. No. 12/502,072
→
SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER
App. No. 12/475,800
→
Management of Transaction Routing to Enterprise Agents
App. No. 12/427,172
→