Granted Patent
Utility
US 7,565,428
· Confirmation No. 5235
METHOD AND APPARATUS FOR EXTENDED MANAGEMENT OF STATE AND INTERACTION OF A REMOTE KNOWLEDGE WORKER FROM A CONTACT CENTER
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2009-07-01 | ISSUE.NTF |
Issue Notification | 1 | View | |
| 2009-06-19 | IFEE |
Issue Fee Payment (PTO-85B) | 2 | View | |
| 2009-03-24 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 7 | View | |
| 2009-03-24 | FWCLM |
Index of Claims | 2 | View | |
| 2009-03-24 | SRNT |
Examiner's search strategy and results | 10 | View | |
| 2009-03-24 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2009-03-24 | IIFW |
Issue Information including classification, examiner, name, claim, renumbering, etc. | 1 | View | |
| 2009-02-26 | DISQ |
Terminal Disclaimer review decision | 1 | View | |
| 2009-01-14 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2009-01-14 | CLM |
Claims | 1 | View | |
| 2009-01-14 | REM |
Applicant Arguments/Remarks Made in an Amendment | 2 | View | |
| 2009-01-14 | DIST |
Terminal Disclaimer Filed | 1 | View | |
| 2009-01-14 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2009-01-14 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2009-01-14 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2008-10-16 | CTNF |
Non-Final Rejection | 4 | View | |
| 2008-10-16 | 892 |
List of references cited by examiner | 1 | View | |
| 2008-10-16 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2008-10-16 | FWCLM |
Index of Claims | 2 | View | |
| 2008-10-16 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2008-10-16 | SRNT |
Examiner's search strategy and results | 7 | View | |
| 2008-02-21 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2007-11-20 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2007-10-29 | A.PE |
Preliminary Amendment | 1 | View | |
| 2007-10-29 | SPEC |
Specification | 1 | View | |
| 2007-10-29 | CLM |
Claims | 1 | View | |
| 2007-10-29 | REM |
Applicant Arguments/Remarks Made in an Amendment | 1 | View | |
| 2007-10-29 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2007-10-29 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2007-10-29 | ADS |
Application Data Sheet | 6 | View | |
| 2007-10-29 | SPEC |
Specification | 52 | View | |
| 2007-10-29 | CLM |
Claims | 6 | View | |
| 2007-10-29 | ABST |
Abstract | 1 | View | |
| 2007-10-29 | OATH |
Oath or Declaration filed | 3 | View | |
| 2007-10-29 | 136A |
Authorization for Extension of Time all replies | 3 | View | |
| 2007-10-29 | DRW |
Drawings-only black and white line drawings | 18 | View | |
| 2007-10-29 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2007-10-29 | WFEE |
Fee Worksheet (SB06) | 1 | View |
Inventors
Vladimir N. Deryugin
Lafayette, CA
Patrick Giacomini
San Francisco, CA
Petr Makagon
San Francisco, CA
Andriy Ryabchun
San Francisco, CA
Nikolay Anisimov
Concord, CA
Attorneys & Agents of Record
Classification
USPC
709/224
H04M3/5175
H04L65/401
H04L69/085
H04L67/63
H04L67/565
H04L67/56
H04L9/40
H04L67/564
H04L65/1101
G06Q10/06
G06Q10/10
H04L65/1026
H04L65/103
H04L65/1036
H04L65/104
H04L65/1043
H04L65/1069
H04L65/4038
H04L67/04
H04L69/08
H04L69/329
H04M3/2218
H04M3/42221
H04M3/42323
H04M3/4234
H04M3/4938
H04M3/5125
H04M3/5166
H04M3/5183
H04M3/5191
H04M3/523
H04M3/5233
H04M2201/60
H04M2207/203
H04Q3/0029
H04Q3/64
H04Q2213/13034
H04Q2213/13072
H04Q2213/13093
H04Q2213/1322
H04Q2213/13345
Prosecution
- Examiner
- LUU, LE HIEN
- Art Unit
- 2441
- Customer No.
- 24739
- Docket No.
- P5293C1
- Confirmation No.
- 5235
Publication
- Pub. No.
- US20080046504A1
- Pub. Date
- 2008-02-21
Patent Term Adjustment
0days
Parent
is a Continuation of
→
App. 11/070,898
· US 7,373,405
Filed 2005-03-01
· Patented Case
Parent
is a Continuation of
→
App. 10/269,124
· US 6,985,943
Filed 2002-10-10
· Patented Case
Parent
is a Continuation in-part of
→
App. 09/405,335
· US 6,711,611
Filed 1999-09-24
· Patented Case
Parent
is a Continuation in-part of
→
App. 09/151,564
· US 6,108,711
Filed 1998-09-11
· Patented Case
Child
is a Reissue of
→
App. 14/578,145
· US RE46,538
Filed 2014-12-19
· Patent Expired Due to NonPayment of Maintenance Fees Under 37 CFR 1.362
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 040815/0001
Recorded 2025-02-03
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.,
ANGEL.COM INCORPORATED,
UTOPY, INC.,
SOUNDBITE COMMUNICATIONS, INC.
from
JPMORGAN CHASE BANK, N.A., AS SUCCESSOR TO THE ORIGINAL COLLATERAL AGENT GOLDMAN SACHS BANK USA
CORRECTIVE RELEASE FOR SECURITY INTEREST IN PATENTS ORIGINALLY RECORDED AT REEL/FRAME (029778/0939)
Recorded 2017-02-27
from
BAY BRIDGE DECISION TECHNOLOGIES, INC.,
ECHOPASS CORPORATION,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
INTERACTIVE INTELLIGENCE GROUP, INC.
SECURITY AGREEMENT
Recorded 2016-12-05
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
ANGEL.COM INCORPORATED,
UTOPY, INC.,
SOUNDBITE COMMUNICATIONS, INC.
PATENT RELEASE (REEL:031644/FRAME:0814)
Recorded 2016-12-02
from
ANGEL.COM INCORPORATED,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.,
SOUNDBITE COMMUNICATIONS, INC.,
UTOPY, INC.
SECURITY AGREEMENT
Recorded 2013-11-15
RELEASE OF SECURITY INTEREST
Recorded 2013-02-08
SECURITY AGREEMENT
Recorded 2013-02-08
SECURITY AGREEMENT
Recorded 2012-01-31
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Quick Facts
- Patent No.
- US 7,565,428
- App. No.
- 11/926,913
- Filed
- 2007-10-29
- Granted
- 2009-07-21
- Pub. No.
- US20080046504A1
- Examiner
- LUU, LE HIEN
- Art Unit
- 2441
- PTA
- 0 days
External Links