E-Mail Client with Programmable Address Attributes
A method enables a single agent to respond to incoming emails as representing a plurality of different entities, using the following steps: (a) receiving an incoming email by an email application executing on a computerized appliance from a machine-readable medium; (b) preparing by an agent having access to the email application an outgoing email in response to the incoming email; (c) accessing a data table associating “send to” addresses of incoming emails with “from” addresses for outgoing emails; and (d) automatically entering for the outgoing email, by the email application, the “from” address associated with the “send to” address in the incoming email.
1 . A method enabling a single agent to respond to incoming emails as representing a plurality of different entities, comprising the steps of:
(a) receiving an incoming email by an email application executing on a computerized appliance from a machine-readable medium;
(b) preparing by an agent having access to the email application an outgoing email in response to the incoming email;
(c) accessing a data table associating “send-to” addresses of incoming emails with “from” addresses for outgoing emails; and
(d) automatically entering for the outgoing email, by the email application, the “from” address associated with the “send-to” address in the incoming email.
2 . The method of claim 1 including a step for parsing the body of the incoming email, a step for accessing a table associating specific key words or phrases found in the parsing to “send-to” and “reply-to” addresses, and a step for entering the “send-to” or “reply-to” addresses in the outgoing email.
3 . The method of claim 1 including a step wherein the email client enters pre-programmed body text in the outgoing email, depending on the “send-to” address in the incoming email.
4 . The method of claim 2 including a step wherein the email client enters pre-programmed body text in the outgoing email, depending on the result of the parsing step.
5 . The method of claim 1 further comprising a step for forwarding the received email to a destination other than the “send-to” address of the incoming email, depending on the depending on the “send-to” address in the incoming email.