IP Library Granted Patent US 9,892,425
Granted Patent B2
US 9,892,425 · App. 11/462,292 · Granted Feb 13, 2018

System for managing dynamic placement of advertisements in electronic information pages

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Quick Facts
Patent No.
US 9,892,425
App. No.
11/462,292
Granted
Feb 13, 2018
Kind
B2
Abstract

A system for serving electronic advertisements over a data packet network has a node connected to the data packet network, data storage accessible to the node for holding advertisements for service and associated data, and a software instance running on the node for selecting and causing placement of advertisements including selected associated data. The system is characterized in that the advertisements are selected and served base on some real time information accessible to the software instance and wherein the associated data may be individually or collectively embedded into or deployed with the advertisements based at least in part on evaluation of the information accessed.

Claims (23)

1. A system, comprising:

a hardware server operable to execute instructions stored in memory to:

determine to serve an electronic advertisement;

determine a real-time availability status of contact agents associated with the advertisement prior to serving the advertisement;

embed one or more contact objects in the advertisement based on the determined availability status of the contact agents prior to serving the advertisement; and

serve the advertisement via a packet data network for presentation on a user device.

2. The system of claim 1 , wherein a contact object comprises indicia directing recipients of an advertisement how to connect to an advertiser contact agent.

3. The system of claim 2 , wherein the indicia comprise one or more active links in an advertisement, for accomplishing contact for a viewer with the advertiser contact agent.

4. The system of claim 3 , wherein the one or more active links comprise one of a telephone, an instant messaging, a chat session, or a text messaging communication link between an advertisement recipient and an advertiser contact agent.

5. The system of claim 1 , in combination with one or more network hardware servers configured to provide hosted within a network search service.

6. The system of claim 5 , wherein the server is further configured to select advertisements from the memory based at least in part upon keywords entered by a searcher.

7. The system of claim 1 , wherein the system is further configured to determine an anticipated wait time associated with at least one contact means and to include, in an embedded contact object, an indication of the wait time associated with at least one contact means in an advertisement to be served.

8. A method comprising:

determining, by a server operable to execute instructions stored in a memory, to serve an electronic advertisement;

determining, by the server, information related to a real-time availability status of contact agents associated with the advertisement prior to serving the advertisement;

embedding in the advertisement, by the server, one or more contact objects based on the determined availability status of the contact agents prior to serving the advertisement; and

serving the advertisement via a packet data network for presentation on a user device.

9. The method of claim 8 , wherein a contact object comprises indicia directing recipients of an advertisement how to connect to an advertiser contact agent.

10. The method of claim 9 , wherein the indicia comprise one or more active links in an advertisement, for accomplishing contact for a viewer with the advertiser contact agent.

11. The method of claim 10 , wherein the one or more active links comprise one of a telephonic, an instant messaging, a chat session, or a text messaging communication link between an advertisement recipient and an advertiser contact agent.

12. The method of claim 8 , further comprising hosting the server in combination with one or more network hardware servers to provide a network search service.

13. The method of claim 12 , wherein selecting and serving advertisements is based at least in part upon keywords entered by a searcher.

14. The method of claim 8 , further comprising determining an anticipated wait time associated with at least one contact means and including, in an embedded contact object, an indication of the wait time associated with at least one contact means in an advertisement to be served.

Assignments (10)
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 040815/0001 Recorded Feb 3, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070498/0001 →
CHANGE OF NAME Recorded Jul 23, 2024
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 068495/0410 →
CORRECTIVE RELEASE FOR SECURITY INTEREST IN PATENTS ORIGINALLY RECORDED AT REEL/FRAME (029778/0939) Recorded Feb 27, 2017
From: JPMORGAN CHASE BANK, N.A., AS SUCCESSOR TO THE ORIGINAL COLLATERAL AGENT GOLDMAN SACHS BANK USA
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 041821/0209 →
SECURITY AGREEMENT Recorded Dec 5, 2016
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ECHOPASS CORPORATION; INTERACTIVE INTELLIGENCE GROUP, INC.; BAY BRIDGE DECISION TECHNOLOGIES, INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 040815/0001 →
PATENT RELEASE (REEL:031644/FRAME:0814) Recorded Dec 2, 2016
From: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 040798/0428 →
RELEASE OF SECURITY INTEREST Recorded Sep 30, 2014
From: CREDIT SUISSE AG
To: ALCATEL LUCENT
Reel/Frame 033868/0555 →
SECURITY AGREEMENT Recorded Nov 15, 2013
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
To: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
Reel/Frame 031644/0814 →
RELEASE OF SECURITY INTEREST Recorded Feb 8, 2013
From: GOLDMAN SACHS LENDING PARTNERS LLC
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 029778/0060 →
SECURITY AGREEMENT Recorded Feb 8, 2013
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GOLDMAN SACHS BANK USA
Reel/Frame 029778/0939 →
SECURITY AGREEMENT Recorded Jan 30, 2013
From: ALCATEL LUCENT
To: CREDIT SUISSE AG
Reel/Frame 029821/0001 →