Patent Assignment
Reel/Frame 070098/0287
Notice of Succession of Security Interests at Reel/Frame 064367/0879
Recorded: 2025-02-04
Pages: 13
Assignor
BANK OF AMERICA, N.A., AS RESIGNING AGENT
Executed: 2025-01-30
Assignee
GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
2001 ROSS AVE., 37TH FLOOR, DALLAS, TEXAS, 75201
Covered Properties
(43)
Technologies for Conducting a Data Transaction Between Enterprises Using a Permissioned Blockchain Infrastructure
Application:
17/029,824 →
Publication:
US 2022/0094524
Technologies for Conducting a Data Transaction Between Enterprises Using a Permissioned Blockchain Infrastructure and an Oracle System
Technologies for Blockchain-Based Data Transparency and Authentication
Blockchain-Based Technologies for Hyper-Personalized Interactions Across Enterprises
Technologies for Data Bidding and Negotiating in an Enterprise System Using a Permissioned Blockchain Infrastructure
Technologies for Providing Prediction-as-a-Service Through Intelligent Blockchain Smart Contracts
Application:
17/029,880 →
Publication:
US 2022/0092056
Systems and Methods for Automatic Extraction of Classification Training Data
Technologies for Transforming a Data Display
Application:
17/129,129 →
Publication:
US 2022/0197484
Confidence Classifier Within Context of Intent Classification
Systems and Methods for Conducting an Automated Dialogue
Systems and Methods for Automatic Extraction of Classification Training Data
Patent:
11,010,692 →
Application:
17/144,264 →
System and Method of Automatic Topic Detection in Text
Dynamic Prioritization of Collaboration Between Human and Virtual Agents
Systems and Methods Relating to Neural Network-Based Api Request Pattern Analysis for Real-Time Insider Threat Detection
Cumulative Average Spectral Entropy Analysis for Tone and Speech Classification
Systems and Methods for Data Classification
Patent:
11,281,858 →
Application:
17/373,810 →
System and Method for Providing Personalized Context
Method and System for Unsupervised Discovery of Unigrams in Speech Recognition Systems
Technologies for Incorporating an Augmented Voice Communication into a Communication Routing Configuration
Method and System for Robust Wait Time Estimation in a Multi-Skilled Contact Center with Abandonment
Systems and Methods Relating to Managing Customer Wait Times in Contact Centers
Systems and Methods Relating to Managing Cross-Channel Interactions in Contact Centers
Systems and Methods Relating to Knowledge Distillation in Natural Language Processing Models
Systems and Methods Relating to Knowledge Distillation in Natural Language Processing Models
Systems and Methods Related to Applied Anomaly Detection and Contact Center Computing Environments
Application:
17/557,580 →
Publication:
US 2022/0198229
Real-Time Agent Assist
Global Confidence Classifier for Information Retrieval in Contact Centers
Technologies for Automated Process Discovery in Contact Center Systems
System and Method for Multimedia Contact Center Interactions via an Audiovisual Asynchronous Channel
Systems and Methods Relating to Mining Topics in Conversations
Systems and Methods Relating to Predictive Routing and Occupancy Balancing
Systems and Methods Relating to Artificial Intelligence Long-Tail Growth Through Gig Customer Service Leverage
Application:
17/742,090 →
Publication:
US 2022/0366427
Technologies for Asynchronously Restoring an Incomplete Co-Browse Session
Technologies for Self-Learning Actions for an Automated Co-Browse Session
Application:
17/874,944 →
Publication:
US 2024/0037418
Systems and Methods for Facilitating Customer-Initiated Interactions with Contact Centers via Multimedia Customer Input
System and Method for Improvements to Pre-Processing of Data for Forecasting
Systems and Methods Relating to Evaluating and Measuring an Experience Using an Experience Index
Escalation Management and Journey Mining
Application:
17/979,191 →
Publication:
US 2023/0050135
Systems and Methods Relating to a Contact Center Media Services
Systems and Methods for Synchronizing Agent Staffing and Customer Call Volume in Contact Centers
Systems and Methods Relating to Estimating Lift in Target Metrics of Contact Centers
Application:
18/129,175 →
Publication:
US 2024/0330828
Systems and Methods Relating to Generating Simulated Interactions for Training Contact Center Agents
Systems and Methods Relating to Generating Simulated Interactions for Training Contact Center Agents
Application:
63/446,094 →
Related Assignments
(25)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Sep 25, 2020
From: SEKAR, ARCHANA; VILLALOBOS, JAVIER; KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 053887/0291 →
Assignment of Assignor's Interest
Sep 25, 2020
From: SEKAR, ARCHANA; VILLALOBOS, JAVIER; KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 053888/0937 →
Assignment of Assignor's Interest
Sep 25, 2020
From: SEKAR, ARCHANA; VILLALOBOS, JAVIER; KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 053888/0830 →
Assignment of Assignor's Interest
Sep 25, 2020
From: SEKAR, ARCHANA; VILLALOBOS, JAVIER; KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 053887/0663 →
Assignment of Assignor's Interest
Sep 25, 2020
From: SEKAR, ARCHANA; VILLALOBOS, JAVIER; KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 053887/0461 →
Assignment of Assignor's Interest
Sep 25, 2020
From: SEKAR, ARCHANA; VILLALOBOS, JAVIER; KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 053885/0840 →
Assignment of Assignor's Interest
Jan 22, 2021
From: SUNDARAM, RAMASUBRAMANIAN; BUDUGUPPA, PAVAN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 055005/0439 →
Assignment of Assignor's Interest
Jan 22, 2021
From: WYSS, FELIX IMMANUEL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 055002/0885 →
Assignment of Assignor's Interest
Jan 22, 2021
From: NEUBERGER, CHRISTIAN T., JR.; WANDERSKI, ANUPHINH P.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 055003/0626 →
Assignment of Assignor's Interest
Apr 14, 2021
From: MAZOR, IGAL; ISMAH-MOSHE, YARON
To: EXCEED AL LTD
Reel/Frame 055914/0488 →
Assignment of Assignor's Interest
May 24, 2021
From: ORBACH, EYAL; FAIZAKOF, AVRAHAM; MAZZA, ARNON; HAIKIN, LEV
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 056332/0533 →
Assignment of Assignor's Interest
Jun 28, 2021
From: ALFORD, WILLIAM ANTHONY; THORNTON, MEGAN AMBERLY; HARWOOD, ANDREW TYLER; RAPPLEYEA, DANNY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 056687/0659 →
Assignment of Assignor's Interest
Jul 14, 2021
From: VERGIN, RIVAROL; MCDOWELL, JASON ANTHONY; PAUGH, ADAM M.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 056851/0819 →
Assignment of Assignor's Interest
Jul 14, 2021
From: MAZOR, IGAL; ISMAH-MOSHE, YARON
To: EXCEED AI LTD
Reel/Frame 056845/0213 →
Assignment of Assignor's Interest
Jul 16, 2021
From: WYSS, FELIX IMMANUEL; JAHNS, MATTHEW
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 056883/0184 →
Assignment of Assignor's Interest
Nov 4, 2021
From: JIANG, JOHN BOHAN; JOHN-CHUAN, CLIVE; ZHAO, WILLIAM; CULBERT, ROBERT J.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 058024/0465 →
Assignment of Assignor's Interest
Nov 10, 2021
From: HAIKIN, LEV; MAZZA, ARNON; ORBACH, EYAL; FAIZAKOF, AVRAHAM
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 058071/0287 →
Assignment of Assignor's Interest
Dec 9, 2021
From: VYMENETS, LEONID, JR.; HOCKEBORN, ALEXANDRIA L.; GUAN, YONG; KUMAR, PRAPHUL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 058349/0460 →
Assignment of Assignor's Interest
Feb 15, 2022
From: EXCEED.AI LTD.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 059012/0041 →
Assignment of Assignor's Interest
Mar 8, 2022
From: EXCEED.AI LTD.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 059199/0007 →
Assignment of Assignor's Interest
Mar 8, 2022
From: EXCEED.AI LTD.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 059199/0159 →
Change of Name
Sep 28, 2022
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 061570/0555 →
Assignment of Assignor's Interest
Jun 1, 2023
From: MAZOR, IGAL; ISMAH-MOSHE, YARON
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 063827/0307 →
Security Agreement
Jul 24, 2023
From: GENESYS CLOUD SERVICES, INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 064367/0879 →
Change of Name
May 13, 2024
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067391/0081 →