IP Library Granted Patent US 7,231,636
Granted Patent B1
US 7,231,636 · App. 10/028,355 · Granted Jun 12, 2007

System and method for tracking VoiceXML document execution in real-time

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Quick Facts
Patent No.
US 7,231,636
App. No.
10/028,355
Granted
Jun 12, 2007
Kind
B1
Abstract

A method and apparatus for tracking execution of a VoiceXML document of a VoiceXML application by a VoiceXML execution client are disclosed. In one embodiment, the method includes trapping a desired VoiceXML document and executing the trapped document in an execution tracking mode as a function of marker information. The marker information is configured to enable a highlighting of a respective VoiceXML element within a listing of at least a portion of the VoiceXML document on a remote display.

Claims (46)

1. A method for tracking execution of a Voice Extensible Markup Language (“VoiceXML”) document of a VoiceXML application by a Voice XML execution client comprising:

responsive to receiving a request for tracking execution of a VoiceXML document, monitoring at the VoiceXML execution client a downloading of VoiceXML documents for the requested VoiceXML document;

responsive to downloading the requested VoiceXML document, trapping the requested VoiceXML document, the trapping comprising compiling the VoiceXML document into executable code, the executable code including marker information including at least one marker for identifying at least one VoiceXML element and a respective location of the at least one VoiceXML element within the XML document;

responsive to trapping the requested VoiceXML document, displaying source code of the requested VoiceXML document on a display of a visual editor device; and

responsive to receipt of a tracking command message, executing the trapped VoiceXML document in an execution tracking mode as a function of the marker information.

2. The method of claim 1 , wherein the marker information is configured to enable a highlighting of the corresponding VoiceXML element within a listing of the VoiceXML documents on a remote display device.

3. The method of claim 1 , further comprising:

responsive to trapping the requested VoiceXML document, generating a notification message for indicating a capture of the requested VoiceXML document for execution tracking.

4. The method of claim 1 , further comprising:

responsive to a detection of an occurrence of a VoiceXML element during execution tracking of the trapped VoiceXML document, pausing execution of the trapped VoiceXML document and awaiting receipt of a tracker command message, wherein the tracker command message includes at least one of interrogate a variable of the VoiceXML document, continue execution with tracking, and continue execution without tracking.

5. The method of claim 1 further comprising:

responsive to a detection of an occurrence of a VoiceXML element during execution tracking, generating a marker information message for identifying the VoiceXML element and its respective location within the VoiceXML document.

6. The method of claim 5 , further comprising:

sending the marker information message to the visual editor device, wherein responsive to receipt of the marker information message, the visual editor device highlights in the source code of the VoiceXML document displayed on the visual editor device the VoiceXML element corresponding to the location in the VoiceXML document where execution is paused.

7. The method of claim 1 , wherein downloading of VoiceXML documents occurs via a web server.

8. A Voice Extensible Markup Language (“VoiceXML”) execution client comprising computer-executable instructions stored on a computer-readable medium, the instructions for implementing:

a VoiceXML executor having at least one input for receiving a tracking message, the tracking message including at least a request for execution tracking of a VoiceXML document; and

a VoiceXML compiler operatively coupled to said VoiceXML executor, the VoiceXML compiler responsive to receipt of the tracking message by said VoiceXML executor for monitoring a downloading of the VoiceXML document and in response to downloading of the VoiceXML document, said VoiceXML compiler generating executable code configured for execution tracking, the executable code including marker information, wherein responsive to the executable code, said VoiceXML executor executes the Voice XML document in an execution tracking mode as a function of the marker information;

wherein the marker information includes at least one marker for identifying at least one VoiceXML element and a respective location of the at least one VoiceXML element within the VoiceXML document.

9. The VoiceXML execution client of claim 8 , wherein said VoiceXML executor further generates at least one marker information message in response to a detection of the at least one marker in the executable code during execution tracking, the at least one marker information message containing marker information configured to identify a respective VoiceXML element and its respective location within the VoiceXML document.

10. The VoiceXML execution client of claim 9 , further wherein the at least one marker information message is configured to enable highlighting of the respective VoiceXML element in a display listing of the VoiceXML document.

11. The VoiceXML execution client of claim 8 , wherein said VoiceXML executor performs execution tracking further as a function of an additional tracking message, wherein the additional tracking message includes at least one of interrogate a variable of the VoiceXML document, continue execution with tracking, and continue execution without tracking.

12. The VoiceXML execution client of claim 8 , wherein responsive to detecting the downloading of the VoiceXML document by said VoiceXML compiler and prior to compilation of the VoiceXML document, said VoiceXML executor further for pausing an execution of the VoiceXML document and initializing the VoiceXML document for execution tracking.

13. The VoiceXML execution client of claim 11 , further wherein initializing the VoiceXML document for execution tracking includes generating the marker information, the marker information including at least one marker for identifying at least one VoiceXML element contained within the VoiceXML document and for identifying a respective location of the at least one VoiceXML element within the VoiceXML document.

14. The VoiceXML execution client of claim 13 , further wherein said VoiceXML executor configures the marker information to enable a highlighting of a respective at least one VoiceXML element in a display listing of the VoiceXML document on a remote display device.

15. The VoiceXML execution client of claim 8 , wherein the execution tracking mode includes an interactive execution of the VoiceXML document responsive to a detection of an occurrence of a VoiceXML element within the VoiceXML document, further wherein said VoiceXML executor generates message information configured to enable a highlighting of the respective VoiceXML element within a listing of the VoiceXML document on a remote display device.

16. A Voice Extensible Markup Language (“VoiceXML”) execution client comprising computer-executable instructions stored on a computer-readable medium, the instructions for implementing:

a VoiceXML executor having at least one input for receiving a tracking message, the tracking message including at least a request for execution tracking of a VoiceXML document; and

a VoiceXML interpreter operatively coupled to said VoiceXML executor, the VoiceXML interpreter, responsive to receipt by the VoiceXML executor of the tracking message, for monitoring a downloading of the VoiceXML document and in response to downloading of the VoiceXML document, said VoiceXML interpreter further for generating an executable interpretation of the VoiceXML document, the executable interpretation including marker information, wherein responsive to the executable interpretation, said VoiceXML executor executes the VoiceXML document in an execution tracking mode as a function of the marker information;

wherein the marker information includes at least one marker for identifying at least one VoiceXML element and a respective location of the at least one VoiceXML element within the VoiceXML document.

17. The VoiceXML execution client of claim 16 , wherein said VoiceXML executor configures the marker information to enable a highlighting of a respective at least one VoiceXML element within a listing of the VoiceXML document on a remote display device.

18. A method for tracking execution of a Voice Extensible Markup Language (“VoiceXML”) document of a VoiceXML application comprising:

transmitting a tracking command message to a VoiceXML execution client, the tracking command message including at least a request for tracking execution of the VoiceXML document;

responsive to notification message indicating receipt of the execution tracking request by the VoiceXML execution client, displaying a listing of at least a portion of the VoiceXML document upon at least one display as a function of the notification message;

transmitting at least one further tracking command message to the execution client, the at least one further tracking command message comprising a tracking command message selected from a group consisting of interrogate a parameter of the VoiceXML document, continue execution with tracking, and continue execution without tracking, wherein the execution client executes the VoiceXML document in an execution tracking mode as a function of at least one further tracking command message; and

responsive to receipt of a tracking information message from the VoiceXML execution client, the tracking information message including at least marker information, highlighting at least one portion of the VoiceXML document text on the at least one display as a function of the marker information;

wherein the marker information includes at least one marker for identifying at least one VoiceXML element and a respective location of the at least one VoiceXML element within the VoiceXML document.

19. The method of claim 18 , wherein the at least one further tracking command message includes at least one of interrogate a parameter of the VoiceXML document, continue execution with tracking, and continue execution without tracking.

20. The method of claim 18 , wherein execution tracking of the VoiceXML document by the VoiceXML execution client includes pausing execution upon a detection of an occurrence of a VoiceXML element within the VoiceXML document, and wherein marker information includes information for enabling a highlighting of the respective VoiceXML element within the VoiceXML document.

21. A Voice Extensible Markup Language (“VoiceXML”) execution tracker apparatus for tracking execution of a VoiceXML document of a VoiceXML application comprising:

at least one output for transmitting a tracking command message to a VoiceXML execution client, the tracking command message including at least a request for tracking execution of the VoiceXML document;

at least one display for displaying a listing of at least a portion of the VoiceXML document as a function of a notification message, the notification message indicating receipt of the execution tracking request by the VoiceXML execution client, wherein said at least one output is further for transmitting at least one additional tracking command message to the execution client, the at least one additional tracking command message comprising a tracking command message selected from a group consisting of interrogate a parameter of the VoiceXML document, continue execution with tracking, and continue execution without tracking, wherein the execution client executes the VoiceXML document in an execution tracking mode as a function of at least one additional tracking command message; and

means, responsive to receipt of a tracking information message from the VoiceXML execution client, the tracking information message including at least marker information, for highlighting at least one portion of the VoiceXML document text on said at least one display as a function of the marker information;

wherein the marker information includes at least one marker for identifying at least one VoiceXML element and a respective location of the at least one VoiceXML element within the VoiceXML document.

22. The apparatus of claim 21 , wherein the at least one additional tracking command message includes at least one of interrogate a parameter of the VoiceXML document, continue execution with tracking, and continue execution without tracking.

23. The apparatus of claim 21 , wherein execution tracking of the VoiceXML documents by the VoiceXML execution client includes pausing execution upon a detection of an occurrence of a VoiceXML element within the VoiceXML document, an wherein marker information includes information configured to enable a highlighting of the respective VoiceXML element within the listing of the VoiceXML document.

Assignments (17)
(SECURITY INTEREST) GRANTOR'S NAME CHANGE Recorded Sep 21, 2023
From: AVAYA INC.
To: AVAYA LLC
Reel/Frame 065019/0231 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
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RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063705/0023 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001) Recorded May 18, 2023
From: GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT
To: ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.); AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; HYPERQUALITY, INC.; HYPERQUALITY II, LLC; CAAS TECHNOLOGIES, LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 063779/0622 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
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To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
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RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026 Recorded Apr 26, 2023
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To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063457/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
SECURITY INTEREST Recorded Sep 25, 2020
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 053955/0436 →
SECURITY INTEREST Recorded Jan 23, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 045124/0026 →
RELEASE OF SECURITY INTEREST Recorded Jan 11, 2018
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To: AVAYA, INC.; SIERRA HOLDINGS CORP.
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SECURITY INTEREST Recorded Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 030083/0639 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 045012/0666 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 023892/0500 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.
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BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 025863/0535 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST, NA
To: AVAYA INC.
Reel/Frame 044892/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
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From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →