IP Library Granted Patent US 8,868,670
Granted Patent B2
US 8,868,670 · App. 10/833,261 · Granted Oct 21, 2014

Method and apparatus for summarizing one or more text messages using indicative summaries

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Quick Facts
Patent No.
US 8,868,670
App. No.
10/833,261
Granted
Oct 21, 2014
Kind
B2
Abstract

A method and apparatus are provided for summarizing a text message, such as an email message or a transcribed audio message. A portion of each text message, such as a sentence, is extracted as an indicative summary of the text message based on a degree of overlap of words in the sentence with a set of words, such as words in the message subject or words in a related root message. The extracted portion is based on a score for each portion of the text message, such as a sentence. An interface is also provided for presenting the indicative summaries of a set of related text messages to a user.

Claims (67)

1. A method comprising:

receiving, at a server, a message comprising a subject, a first sentence and a second sentence;

processing the message to yield a processed subject based on the subject, a processed first sentence based on the first sentence, and a processed second sentence based on the second sentence, wherein processing the message comprises identifying words in the message that are of a predefined word type; and

selecting exactly one of the first sentence or the second sentence as a summary text, which summarizes the message, based on:

(i) a first number of words of the predefined word type in the processed first sentence;

(ii) a second number of words of the predefined word type in the processed second sentence;

(iii) first overlapping words, of the predefined word type, occurring both in the processed subject and the processed first sentence; and

(iv) second overlapping words, of the predefined word type, occurring both in the processed subject and the processed second sentence.

2. The method of claim 1 , wherein the summary text is a first summary text, and wherein processing the message further yields a processed message based on the message, the method further comprising:

receiving a follow-up message to the message, the follow-up message comprising a third sentence and a fourth sentence;

processing the follow-up message to yield a processed third sentence based on the third sentence and a processed fourth sentence based on the fourth sentence; and

selecting only one of the third sentence or the fourth sentence as a second summary text, which summarizes the follow-up message, based on:

(i) third overlapping words, of the predefined word type, occurring both in the processed message and the processed third sentence; and

(ii) fourth overlapping words, of the predefined word type, occurring both in the processed message and the processed fourth sentence.

3. The method of claim 1 , wherein the predefined word type comprises an information-bearing word type.

4. The method of claim 3 , wherein the information-bearing word type comprises one of verbs, nouns, adjectives, or adverbs.

5. The method of claim 1 , further comprising selecting exactly one of the first sentence or the second sentence for each of a plurality of messages.

6. The method of claim 5 , wherein the plurality of messages is a message thread.

7. The method of claim 1 , wherein processing the message further comprises substituting a word in the message with a non-inflected lexical form of the word.

8. The method of claim 1 , wherein selecting the exactly one of the first sentence or the second sentence is further based on:

(v) a third number of the first overlapping words; and

(vi) a fourth number of the second overlapping words.

9. The method of claim 8 , wherein selecting the exactly one of the first sentence or the second sentence comprises:

computing a first score for the first sentence, the first score equaling the third number divided by the first number;

computing a second score for the second sentence, the second score equaling the fourth number divided by the second number;

when the first score is higher than the second score, selecting the first sentence as the summary text; and

when the second score is higher than the first score, selecting the second sentence as the summary text.

10. The method of claim 1 , wherein processing the message further comprises removing one of a quotation or a signature block from the message.

11. The method of claim 1 , wherein the message is a transcribed audio message.

12. A system comprising:

a processor;

a computer-readable storage medium storing instructions which, when executed by the processor, cause the processor to perform operations comprising:

receiving a message comprising a subject, a first sentence and a second sentence;

processing the message to yield a processed subject based on the subject, a processed first sentence based on the first sentence, and a processed second sentence based on the second sentence, wherein processing the message comprises identifying words in the message that are of a predefined word type; and

selecting exactly one of the first sentence or the second sentence as a summary text, which summarizes the message, based on:

(i) a first number of words of the predefined word type in the processed first sentence;

(ii) a second number of words of the predefined word type in the processed second sentence;

(iii) first overlapping words, of the predefined word type, occurring both in the processed subject and the processed first sentence; and

(iv) second overlapping words, of the predefined word type, occurring both in the processed subject and the processed second sentence.

13. The system of claim 12 , wherein the summary text is a first summary text, wherein processing the message further yields a processed message based on the message, and wherein the computer-readable storage medium stores additional instructions which, when executed by the processor, perform further operations comprising:

receiving a follow-up message to the message, the follow-up message comprising a third sentence and a fourth sentence;

processing the follow-up message to yield a processed third sentence based on the third sentence and a processed fourth sentence based on the fourth sentence; and

selecting only one of the third sentence or the fourth sentence as a second summary text, which summarizes the follow-up message, based on:

(i) third overlapping words, of the predefined word type, occurring both in the processed message and the processed third sentence; and

(ii) fourth overlapping words, of the predefined word type, occurring both in the processed message and the processed fourth sentence.

14. The system of claim 12 , wherein the predefined word type comprises an information-bearing word type.

15. The system of claim 14 , wherein the information-bearing word type comprises one of verbs, nouns, adjectives, or adverbs.

16. The system of claim 12 , wherein the computer-readable storage medium stores additional instructions which, when executed by the processor, perform further operations comprising selecting exactly one of the first sentence or the second sentence for each of a plurality of messages.

17. The system of claim 16 , wherein the plurality of messages is a message thread.

18. The system of claim 12 , wherein processing the message further comprises substituting a word in the message with a non-inflected lexical form of the word.

19. The system of claim 12 , wherein selecting the exactly one of the first sentence or the second sentence is further based on:

(v) a third number of the first overlapping words;

(vi) a fourth number of the second overlapping words.

20. The system of claim 19 , wherein selecting the exactly one of the first sentence or the second sentence comprises:

computing a first score for the first sentence, the first score equaling the third number divided by the first number;

computing a second score for the second sentence, the second score equaling the fourth number divided by the second number;

when the first score is higher than the second score, selecting the first sentence as the summary text; and

when the second score is higher than the first score, selecting the second sentence as the summary text.

21. The system of claim 20 , wherein processing the message further comprises removing one of a quotation or a signature block from the message.

22. A computer-readable storage device storing instructions which, when executed by a processor, to cause the processor to perform operations comprising:

receiving, at a server, a message comprising a subject, a first sentence and a second sentence;

processing the message to yield a processed subject based on the subject, a processed first sentence based on the first sentence, and a processed second sentence based on the second sentence, wherein processing the message comprises identifying words in the message that are of a predefined word type; and

selecting exactly one of the first sentence or the second sentence as a summary text, which summarizes the message, based on:

(i) a first number of words of the predefined word type in the processed first sentence;

(ii) a second number of words of the predefined word type in the processed second sentence;

(iii) first overlapping words, of the predefined word type, occurring both in the processed subject and the processed first sentence; and

(iv) second overlapping words, of the predefined word type, occurring both in the processed subject and the processed second sentence.

Assignments (28)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Apr 4, 2024
From: AVAYA LLC
To: ARLINGTON TECHNOLOGIES, LLC
Reel/Frame 067022/0780 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: CITIBANK, N.A.
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0117 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: WILMINGTON SAVINGS FUND SOCIETY, FSB
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0227 →
(SECURITY INTEREST) GRANTOR'S NAME CHANGE Recorded Sep 21, 2023
From: AVAYA INC.
To: AVAYA LLC
Reel/Frame 065019/0231 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001) Recorded May 18, 2023
From: GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT
To: ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.); AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; HYPERQUALITY, INC.; HYPERQUALITY II, LLC; CAAS TECHNOLOGIES, LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 063779/0622 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063705/0023 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063457/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
BANKRUPTCY COURT ORDER RELEASING THE SECURITY INTEREST RECORDED AT REEL/FRAME 020156/0149 Recorded Jul 25, 2022
From: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
To: AVAYA, INC.; AVAYA TECHNOLOGY LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES
Reel/Frame 060953/0412 →
SECURITY INTEREST Recorded Sep 25, 2020
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 053955/0436 →
SECURITY INTEREST Recorded Jan 23, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 045124/0026 →
SECURITY INTEREST Recorded Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →
RELEASE OF SECURITY INTEREST Recorded Jan 9, 2018
From: CITICORP USA, INC.
To: AVAYA, INC.; SIERRA HOLDINGS CORP.; AVAYA TECHNOLOGY, LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.
Reel/Frame 045032/0213 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 025863/0535 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST, NA
To: AVAYA INC.
Reel/Frame 044892/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 029608/0256 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 044891/0801 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
Reel/Frame 044893/0531 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 030083/0639 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 045012/0666 →
SECURITY INTEREST Recorded Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
SECURITY AGREEMENT Recorded Mar 13, 2013
From: AVAYA, INC.
To: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE
Reel/Frame 030083/0639 →
SECURITY AGREEMENT Recorded Jan 10, 2013
From: AVAYA, INC.
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 029608/0256 →
SECURITY AGREEMENT Recorded Feb 22, 2011
From: AVAYA INC., A DELAWARE CORPORATION
To: BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLATERAL AGENT, THE
Reel/Frame 025863/0535 →
CONVERSION FROM CORP TO LLC Recorded May 12, 2009
From: AVAYA TECHNOLOGY CORP.
To: AVAYA TECHNOLOGY LLC
Reel/Frame 022677/0550 →
REASSIGNMENT Recorded Jun 26, 2008
From: AVAYA TECHNOLOGY LLC; AVAYA LICENSING LLC
To: AVAYA INC
Reel/Frame 021156/0082 →
SECURITY AGREEMENT Recorded Nov 28, 2007
From: AVAYA, INC.; AVAYA TECHNOLOGY LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.
To: CITICORP USA, INC., AS ADMINISTRATIVE AGENT
Reel/Frame 020166/0705 →
SECURITY AGREEMENT Recorded Nov 27, 2007
From: AVAYA, INC.; AVAYA TECHNOLOGY LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 020156/0149 →