Methods and apparatus for processing incomplete or invalid dialed numbers
View Patent ↗Calls which fail in the ways described above will typically result in a server (GK, MGC, RS or Ps for example) in the network issuing a failure message. This message typically provides one of two options; call forwarding to a central answering position or call clearing. The message does not allow for any more intelligent decisions to be taken and information about the reason for failure is irretrievably lost. By enhancing the message with an indication of the reason for failure and an optional recommendation for handling, the processing of such failed calls may be improved. For example, a gateway which receives the failure message may simply act in the usual way and either forward or clear the call. However with the enhanced indication, it may instead choose to carry out alternative actions such as collect more digits and retry at end of dial. If overlap signalling is being provided and the IP cloud is not fully overlap compatible, the gateway might also do an overlap to en bloc conversion. Another option is to collect at least one more digit and retry the call. This typically works well if overlap signalling is not used.
1. A method of processing a telephony call in an IP telecommunications network comprising the steps of:
(a) receiving a call setup request for a telephony call,
(b) recognizing that the called number cannot be resolved to an IP address,
(c) generating a failure message utilizing overlap signaling indicating the telephony call cannot complete and including an enhancement indicator, the enhancement indicator indicating a handling procedure to be followed upon receipt of the failure message;
(d) determining which action to take in response to the failure message chosen from the group of acting in response to the failure message and acting in response to the enhancement indicator; and
(e) converting overlap signaling to en bloc signaling in a gateway-type device in response to the enhancement indicator at end of dial.
2. A method according to claim 1 wherein the failure message also includes a recommendation which indicates a recommended action to be taken in response to the failure message.
3. A method according to claim 2 wherein the network acts in response to the recommendation to collect more digits from the caller and retry the telephony call at end of dial.
4. A method according to claim 2 wherein the network acts in response to the recommendation to collect at least one more digit from the caller and retry the call.
5. A method according to claim 1 wherein the network acts in response to the enhancement indicator to collect more digits from the caller and retry the telephony call at end of dial.
6. A method according to claim 1 wherein the network acts in response to the enhancement indicator to collect at least one more digit from the caller and retry the telephony call.
7. A method according to claim 1 wherein the failure message is generated by the gatekeeper-type device selected from a group including an H.323 gatekeeper, a media gateway controller, a SIP redirection server and a SIP proxy server.
8. A method according to claim 1 , wherein the step of determining which action to take in response to the failure message is taken by the gateway-type device.
9. A media gateway for an IP telecommunications network, arranged to receive an enhanced failure message via overlap signaling which includes an enhancement indicator, the enhancement indicator indicating a handling procedure to be followed upon receipt of the failure message and further arranged to determine which action to take in response to the failure message chosen from the group of acting in response to the failure message and following the handling procedure indicated by the enhancement indicator and converting overlap signaling to en bloc signaling in response to the enhancement indicator at end of dial.
10. A gateway according to claim 9 wherein the media gateway is further arranged to receive a failure message including a recommendation which indicates a recommended action to be taken in response to the failure message and to determine whether to follow the action indicated by the recommendation.
11. A gateway according to claim 10 arranged to collect at least one more digit from the caller and retry the call in response to the recommendation.
12. A gateway according to claim 9 to collect more digits from the caller and retry the call at end of dial in response to the enhancement indicator.
13. A gateway according to claim 9 arranged to collect at least one more digit from the caller and retry the call in response to the enhancement indicator.
14. A gateway according to claim 10 arranged to collect more digits from the caller and retry the call at end of dial in response to the recommendation.
15. A media gatekeeper-type device for an IP telecommunications network, arranged to generate an enhanced failure message via overlap signaling when a called number cannot be resolved to an IP address, determining which action to take in response to the failure message chosen from the group of acting in response to the failure message and acting in response to the enhancement indicator, the failure message including an enhancement indicator, the enhancement indicator indicating a handling procedure to be followed upon receipt of the failure message and converting overlap signaling to en bloc signaling in response to the enhancement indicator at end of dial.
16. A gatekeeper according to claim 15 , further arranged to generate an enhanced failure message which includes a recommendation.
17. A computer program carried on a tangible, non-transitory computer readable medium which when executed on a media gatekeeper type device in an IP telecommunications network causes the gatekeeper-type device to recognize that a called number cannot be resolved to an IP address, and generate a failure message via overlap signaling indicating the call cannot complete and including an enhancement indicator, determining which action to take in response to the failure message chosen from the group of acting in response to the failure message and acting in response to the enhancement indicator, the enhancement indicator indicating a handling procedure to be followed upon receipt of the failure message and converting overlap signaling to en bloc signaling in response to the enhancement indicator at end of dial.
18. A computer program carried on a tangible, non-transitory computer readable medium which when executed on a media gateway device in an IP telecommunications network causes the gateway device on receipt of a failure message, via overlap signaling, indicating the call cannot complete and including an enhancement indicator, the enhancement indicator indicating a handling procedure to be followed upon receipt of the failure message, to determine which action to take in response to the failure message chosen from the group of acting in response to the failure message and acting in response to the enhancement indicator and converting overlap signaling to en bloc signalling in response to the enhancement indicator at end of dial.