Extensible diagnostic tool
An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a communication server that couples among networks of different types, and an interface module that couples to the communication server. The interface module may be hosted on a messaging server of a network. The interface module pulls various user information from the messaging server, including information relevant to at least the network that includes the messaging server. A cache couples to the communication server and to the interface module to hold information from the communication server and/or the user information pulled from messaging server. The interface module directs a message from the messaging server and/or the cache to at least one device on the networks using the user information.
1. A method for providing diagnostics, the method comprising:
receiving, by a CPU, identification of diagnostic compiled code;
receiving, by the CPU, identification of diagnostic source code;
compiling, by the CPU, the diagnostic source code on a target system on which the diagnostics are to be performed;
gathering, by the CPU, first information about first diagnostic methods included within the diagnostic compiled code;
gathering, by the CPU, second information about second diagnostic methods included within the compiled diagnostic source code resulting from the compiling;
based on the first and second gathered information, running, by the CPU, the first and second diagnostic methods on the target system; and
gathering, by the CPU, results of the first and second diagnostic methods.
2. The method of claim 1 , including using reflection to gather information about the diagnostic methods.
3. The method of claim 1 , wherein the compiled code comprises .NET framework assembly code.
4. The method of claim 1 , wherein the target system comprises a voicemail system.
5. The method of claim 1 , wherein the target system comprises a messaging and collaboration server.
6. The method of claim 1 , wherein the diagnostic methods include a diagnostic of a greeting in a voicemail system.
7. The method of claim 1 , wherein the diagnostic methods include gathering version information about the installed target system assemblies.
8. The method of claim 1 , wherein the diagnostic methods include verifying that target system service account information is present in a registry.
9. The method of claim 1 , wherein the diagnostic methods include checking ability to impersonate an account, including testing a password for the account.
10. The method of claim 1 , wherein the diagnostic methods include checking correctness of path information in the registry for software of the target system.
11. The method of claim 1 , wherein the diagnostic methods include checking correctness of installation of web software on the target system.
12. The method of claim 1 , wherein the diagnostic methods include checking for presence of source configurable rules for user extensions on the target system.
13. The method of claim 1 , wherein the diagnostic methods include verifying permissions of the target system service account for the target system web service software to run.
14. The method of claim 1 , wherein the diagnostic methods include verifying permissions of the target system service account for the target system web application software to run.
15. The method of claim 1 , wherein the diagnostic methods include verifying permissions of the target system service account for the target system email system extension software to run.
16. The method of claim 1 , wherein the diagnostic methods include verifying permissions of the target system service account to access identity key of service account in a registry.
17. The method of claim 1 , wherein the diagnostic methods include verifying a pin code.
18. A method for providing diagnostics, the method comprising:
a processor receiving identification of diagnostic code;
the processor gathering information about diagnostic methods included within the diagnostic code;
in software running on a target system on which the diagnostic code is to be run, the processor identifying, with the cooperation of a CPU, parameters used by code;
the processor receiving values for parameters;
the processor running diagnostic code on the target system using the parameters; and
the processor gathering results of the diagnostic code.
19. The method of claim 18 , including using reflection to gather information about the diagnostic methods.
20. The method of claim 18 , wherein the compiled code comprises .NET framework assembly code.
21. The method of claim 18 , wherein the target system comprises a voicemail system.
22. The method of claim 18 , wherein the target system comprises a messaging and collaboration server.
23. A method for providing diagnostics for a target system, the method comprising:
a processor providing diagnostic framework computer code on the target system;
the processor providing source code of diagnostic modules on the target system;
the processor providing the source code of the diagnostic modules to the framework computer code;
the processor compiling, by a CPU, the source code of the diagnostic modules; and
the processor running the compiled diagnostic modules on the target system.
24. A diagnostic tool comprising:
logic, executed by a processor, that receives identification of diagnostic compiled code;
logic, executed by a processor, that receives identification of diagnostic source code;
logic, executed by the processor, cooperating with a CPU, that causes the diagnostic source code to be compiled;
logic, executed by the processor, that gathers first information about first diagnostic methods included within the diagnostic compiled code;
logic, executed by the processor, that gathers second information about second diagnostic methods included within the compiled diagnostic source code resulting from the compiling;
logic, executed by the processor, that, based on the first and second gathered information, runs the first and second diagnostic methods; and
logic, executed by the processor, that gathers results of the first and second diagnostic methods.
25. The diagnostic tool of claim 24 , wherein the logic comprises compiled assembly.
26. The diagnostic tool of claim 24 , wherein the logic comprises software stored on a computer readable medium.
27. An interface module (IM) comprising:
logic, executed by a processor, to communicate with a messaging communication server (MCS) that processes voice messages;
logic, executed by the processor, to communicate with a messaging and collaboration server (MSERV) that stores voice messages and user information; and
a diagnostic tool comprising:
logic, executed by the processor, that receives identification of diagnostic compiled code;
logic, executed by the processor, that receives identification of diagnostic source code;
logic, executed by the processor, cooperating with a CPU, that causes the diagnostic source code to be compiled;
logic, executed by the processor, that gathers first information about diagnostic methods included within the diagnostic compiled code;
logic, executed by the processor, that gathers second information about second diagnostic methods included within the compiled diagnostic source code resulting from the compiling;
logic, executed by the processor, that, based on the first and second gathered information, runs the first and second diagnostic methods; and
logic, executed by the processor, that gathers results of the first and second diagnostic methods.
28. The IM of claim 27 , wherein the logic comprises software.
29. The IM of claim 27 , wherein the logic comprises software stored on a computer readable medium.
30. A communication system comprising:
a messaging communication server (MCS) that processes voice messages;
a messaging and collaboration server (MSERV) that stores voice messages and user information; and
a diagnostic tool that diagnoses aspects of the communication system, the diagnostic tool comprising:
logic, executed by a processor, that receives identification of diagnostic compiled code;
logic, executed by the processor, that receives identification of diagnostic source code;
logic, executed by the processor, that causes the diagnostic source code to be compiled;
logic, executed by the processor, that gathers first information about diagnostic methods included within the diagnostic compiled code;
logic, executed by the processor, that gathers second information about second diagnostic methods included within the compiled diagnostic source code resulting from the compiling;
logic, executed by the processor, that, based on the first and second gathered information, runs the first and second diagnostic methods; and
logic, executed by the processor, that gathers results of the first and second diagnostic methods.
31. The system of claim 30 , wherein the diagnostic tool is included within the MSERV.