Adaption of emergency calls to the emergency services network based on caller location
View Patent ↗The invention includes a technique for integrating emergency calling for VoIP users with legacy emergency services to facilitate adapting to the evolving emergency services network and the services that are available in a given location. Generic location information provided by (or determined for) VoIP emergency callers, typically in civic or geodetic formats, is translated into Emergency Response Locations (ERLs) defining an area, such as an area within an enterprise premises, in which the caller is located. The translated location information is conveyed to the Public Safety Answering Point (PSAP) with the emergency call in for form of the ANI (Automatic Number Identification) or calling line identification number. An appropriate route/gateway is then selected to be used to reach the PSAP appropriate for the caller's location, and an emergency call notification to the appropriate local emergency response personnel is generated within the enterprise based on the caller's location.
1. A method for processing an emergency services request in a communications network, comprising the steps of:
receiving the emergency services request;
obtaining requestor location information in a GEOPRIV format;
translating the requestor location information into an Emergency Response Location (ERL); and
conveying the translated requestor location information to a Public Safety Answering Point (PSAP).
2. The method of claim 1 including the further step of selecting an appropriate interface to an emergency response network based on the location of the emergency caller, with translation of signaling information to the form appropriate for the emergency network used.
3. The method of claim 1 including the further step of performing a lookup in a location database to identify the requestor location in terms of an enterprise Local Area Network using information provided with the request to identify the ERL of the requestor.
4. The method of claim 1 including the further step of querying a location service by providing device identification to the location service, in response to which the location service provides requestor location information.
5. The method of claim 1 including the further step of performing a lookup of a PS-ALI database to identify the requestor location information.
6. The method of claim 1 including the further step of selecting an appropriate route/gateway to be used to reach the PSAP appropriate for the location of the requestor.
7. The method of claim 1 including the further step of generating an emergency call notification, and providing the notification to local emergency response personnel based at least in-part on the location of the requestor.
8. The method of claim 1 wherein a hierarchical database is employed to translate the requestor location information into an Emergency Response Location (ERL), and wherein the hierarchical database includes an indication of relationships between geographical entities within an enterprise.
9. The method of claim 8 wherein the hierarchical database defines: (a) the locations of enterprise sites and locations within those sites; (b) normal real estate entities such as Country, City, Campus, buildings, and floors; (c) emergency response location information within this framework; (d) ERLs; and (e) coordinates describing the area to facilitate coordinate based location.
10. Apparatus for processing an emergency services request in a communications network, comprising:
a first network device operative to receive the emergency services request;
a processor of the first network device operative to execute an emergency services routing agent to obtain requestor location information in a GEOPRIV format;
a memory operative to translate the requestor location information into an Emergency Response Location (ERL); and
a transmitter operable to convey the translated requestor location information to a Public Safety Answering Point (PSAP).
11. The apparatus of claim 10 wherein the memory includes a location database having requestor location in terms of an enterprise Local Area Network obtainable using information provided with the request, and including the ERL of the requestor.
12. The apparatus of claim 10 wherein the processor queries a location service by providing device identification to the location service, in response to which the location service provides requestor location information.
13. The apparatus of claim 10 wherein the processor prompts a lookup of a PS-ALI database to identify the requestor location information.
14. The apparatus of claim 10 wherein the processor selects an appropriate route/gateway to be used to reach the PSAP appropriate for the location of the requestor.
15. The apparatus of claim 10 wherein the processor generates an emergency call notification, and prompts provision of the notification to local emergency response personnel based at least in-part on the location of the requestor.
16. The apparatus of claim 10 wherein a hierarchical database is employed to translate the requestor location information into an Emergency Response Location (ERL), and wherein the hierarchical database includes an indication of relationships between geographical entities within an enterprise.
17. The apparatus of claim 16 wherein the hierarchical database defines: (a) the locations of enterprise sites and locations within those sites; (b) normal real estate entities such as Country, City, Campus, buildings, and floors; (c) emergency response location information within this framework; (d) ERLs; and (e) applicable emergency services and their corresponding telephone numbers.