Call processing based on electronic calendar information
View Patent ↗The present invention allows incoming calls to be processed based on calendar information obtained from an electronic calendar of a called party. When an incoming call intended for the called party is received, a service node may retrieve the calendar information for the called party and process the call based on the calendar information. The call processing may result in forwarding the call or invoking an interactive voice response system (IVR) by forwarding the call to the IVR, and providing instructions based on the calendar information to the IVR. The IVR may then provide messages based on the calendar information to the caller as well as provide options to the caller, retrieve responses from the caller, and instruct the service node to process the call based on the responses. The IVR may also allow the caller to schedule an appointment on the electronic calendar of the called party.
1. A method comprising:
receiving a call intended for a called party at a service node comprising: a memory, and a calendar service configured to provide calendar information for the called party;
determining from per-caller permissions of a called party profile associated with the called party whether a caller initiating the call is authorized for the calendar service;
if the caller is authorized for the calendar service, processing the call based on the called party calendar information corresponding to at least one of the time of the call and the date of the call; and
if the caller is not authorized for the calendar service, attempting to connect the call to the called party not based on the called party calendar information.
2. The method of claim 1 , wherein the processing the call comprises forwarding the call toward a voicemail system for the called party based on the called party calendar information.
3. The method of claim 2 , wherein the call is forwarded to the voicemail system without presenting the call to a terminal associated with the called party.
4. The method of claim 1 , wherein the processing the call comprises forwarding the call to and providing instructions based on the called party calendar information to an interactive voice response system, which will establish the call with the caller who initiated the call.
5. The method of claim 4 , wherein the instructions are for providing an audible announcement based on the called party calendar information to the caller.
6. The method of claim 5 , wherein the audible announcement relates to a current status of the called party based on the called party calendar information.
7. The method of claim 5 , wherein the audible announcement relates to a future status of the called party based on the called party calendar information.
8. The method of claim 7 , wherein the audible announcement identifies a time at which the called party is available for communications based on the called party calendar information.
9. The method of claim 4 , wherein the instructions are for providing a plurality of call processing options based on the called party calendar information to the caller, and receiving a selected one of the plurality of call processing options from the caller, the method further comprising:
receiving the selected one of the plurality of call processing options; and
further processing the call based on the selected one of the plurality of call processing options.
10. The method of claim 4 , wherein the instructions are for facilitating scheduling of an appointment in an electronic calendar of the called party by the caller via the interactive voice response system.
11. The method of claim 1 , further comprising:
identifying a telephony address or directory number to which the call is directed and associated with the called party; and
obtaining a calendar address for the called party based on the telephony address or directory number, wherein the called party calendar information is retrieved from an electronic calendar using the calendar address.
12. The method of claim 1 , further comprising retrieving the called party calendar information if the caller is authorized for the calendar service.
13. The method of claim 1 , further comprising retrieving the called party calendar information after the receiving the call and before the determining whether the caller initiating the call is authorized for the calendar service.
14. The method of claim 1 , further comprising making available the called party calendar information to the caller initiating the call.
15. A system comprising:
at least one communication interface; and
a control system associated with the at least one communication interface and comprising a calendar service configured to provide calendar information for the called party, wherein the control system is configured to:
receive a call intended for a called party;
determine from per-caller permissions of a called party profile associated with the called party whether a caller initiating the call is authorized for the calendar service;
process the call based on the called party calendar information corresponding to at least one of the time of the call and the date of the call if the caller is authorized for the calendar service; and
attempt to connect the call to the called party not based on the called party calendar information if the caller is not authorized for the calendar service.
16. The system of claim 15 , wherein to process the call, the control system is configured to forward the call toward a voicemail system for the called party based on the called party calendar information.
17. The system of claim 16 , wherein the call is forwarded to the voicemail system without presenting the call to a terminal associated with the called party.
18. The system of claim 15 , wherein to process the call, the control system is further configured to forward the call to and provide instructions based on the called party calendar information to an interactive voice response system, which will establish the call with the caller who initiated the call.
19. The system of claim 18 , wherein the instructions are for providing an audible announcement based on the called party calendar information to the caller.
20. The system of claim 19 , wherein the audible announcement relates to a current status of the called party based on the called party calendar information.
21. The system of claim 19 , wherein the audible announcement relates to a future status of the called party based on the called party calendar information.
22. The system of claim 21 , wherein the audible announcement identifies a time at which the called party is available for communications based on the called party calendar information.
23. The system of claim 18 , wherein the instructions are for providing a plurality of call processing options based on the called party calendar information to the caller and receiving a selected one of the plurality of call processing options from the caller, the control system further configured to:
receive the selected one of the plurality of call processing options; and
further process the call based on the selected one of the plurality of call processing options.
24. The system of claim 18 , wherein the instructions are for facilitating scheduling of an appointment in an electronic calendar of the called party by the caller via the interactive voice response system.
25. The system of claim 15 , wherein the control system is further configured to:
identify a telephony address or directory number to which the call is directed and associated with the called party; and
obtain a calendar address for the called party based on the telephony address or directory number, wherein the called party calendar information is retrieved from an electronic calendar using the calendar address.
26. The system of claim 15 , wherein the control system is further configured to retrieve the called party calendar information if the caller is authorized for the calendar service.
27. The system of claim 15 , wherein the control system is further configured to retrieve the called party calendar information after the receiving the call and before the determining whether the caller initiating the call is authorized for the calendar service.
28. The system of claim 15 , wherein the control system is further configured to make available the called party calendar information to the caller initiating the call.
29. An apparatus, comprising:
a control system configured to:
receive an INVITE intended for a called party;
query an ENUM database for at least one calendar address associated with the called party upon receiving the INVITE intended for the called party;
receive a response from the ENUM database responsive to the query;
based upon the response from the ENUM database, query a calendar server for calendar information associated with the called party;
receive a response from the calendar server comprising the calendar information associated with the called party; and
further process the INVITE based upon the received calendar information associated with the called party, wherein to further process the INVITE, the control system is further configured to transmit a second INVITE comprising at least one X-IVR-MSG header.
30. The apparatus of claim 29 , wherein the response from the ENUM database comprises at least one calendar address identifying at least one location of the calendar information associated with the called party.
31. The apparatus of claim 30 , wherein the at least one calendar address identifying the at least one location of the calendar information associated with the called party comprises a user portion and a domain portion.
32. The apparatus of claim 29 , wherein the control system is further configured to transmit the second INVITE comprising the at least one X-IVR-MSG header towards an interactive voice response system.