Granted Patent B1

US 8,144,860 · App. 11/862,506 · Granted Mar 27, 2012

Abstract

Claims (46)

1. A method comprising:

receiving, at an IVR, a communication from a remote end communications device;

in response to said receiving, sending a Request Voice Data Capsule (request VDC) to said remote end communications device; and

receiving a Response Voice Data Capsule (response VDC), said response VDC including at least one validated communication from said remote end communications device.

2. The method of claim 1 further comprising interpreting said response VDC.

3. The method of claim 1 wherein said Request VDC includes a script section, a prompt section and a validation data section.

4. The method of claim 3 wherein said script section includes at least one input validation language script defining actions to be executed on said remote end communications device.

5. The method of claim 3 wherein said prompt section includes prompts to be played at said remote end communications device.

6. The method of claim 3 wherein said validation data section includes valid user inputs which said remote end communications device can validate.

7. A method comprising:

sending, from a remote end communications device, a communication to an IVR;

receiving at said remote end communications device, a Request Voice Data Capsule (request VDC) from said IVR;

executing a script contained in said remote VDC;

validating inputs from a user at said remote end communications device utilizing a resource associated with said remote end communications device; and

sending a Response Voice Data Capsule (response VDC) including at least one validated communication to said IVR.

8. The method of claim 7 wherein said resource associated with said remote end communications device comprises a speaker, said speaker used to play prompts from a prompt section of said request VDC.

9. The method of claim 7 wherein said resource associated with said remote end communications device comprises a recorder, said recorder used to record prompts.

10. The method of claim 7 wherein said resource associated with said remote end communications device comprises a speech recognition unit, said speech recognition unit used to synthesize user input and to measure said user input against a valid data sample in a validation data section of said request VDC.

11. A non-transitory computer readable medium having computer readable code thereon for providing remote end validation, the medium comprising:

instructions for receiving, at an IVR, a communication from a remote end communications device;

instructions for in response to said receiving, sending a Request Voice Data Capsule (request VDC) to said remote end communications device; and

instructions for receiving a Response Voice Data Capsule (response VDC), said response VDC including at least one validated communication from said remote end communications device.

12. The computer readable medium of claim 11 further comprising instructions for interpreting said response VDC.

13. The computer readable medium of claim 11 wherein said Request VDC includes a script section, a prompt section and a validation data section.

14. The computer readable medium of claim 13 wherein said script section includes at least one input validation language script defining actions to be executed on said remote end communications device.

15. The computer readable medium of claim 13 wherein said prompt section includes prompts to be played at said remote end communications device.

16. The computer readable medium of claim 13 wherein said validation data section includes valid user inputs which said remote end communications device can validate.

17. A non-transitory computer readable medium having computer readable code thereon for providing remote end validation, the medium comprising:

instructions for sending, from a remote end communications device, a communication to an IVR;

instructions for receiving at said remote end communications device, a Request Voice Data Capsule (request VDC) from said IVR;

instructions for executing a script contained in said remote VDC;

instructions for validating inputs from a user at said remote end communications device utilizing a resource associated with said remote end communications device; and

instructions for sending a Response Voice Data Capsule (response VDC) including at least one validated communication to said IVR.

18. The computer readable medium of claim 17 wherein said resource associated with said remote end communications device comprises a speaker, said speaker used to play prompts from a prompt section of said request VDC.

19. The computer readable medium of claim 17 wherein said resource associated with said remote end communications device comprises a speech recognition unit, said speech recognition unit used to synthesize user input and to measure said user input against a valid data sample in a validation data section of said request VDC.

20. A remote end communications device comprising:

a memory;

a processor;

a communications interface;

an interconnection mechanism coupling the memory, the processor and the communications interface; and

wherein the memory is encoded with an application providing remote end validation, that when performed on the processor, provides a process for processing information, the process causing the computer system to perform the operations of:

sending a communication to an IVR;

receiving a Request Voice Data Capsule (request VDC) from said IVR;

executing a script contained in said remote VDC;

validating inputs from a user utilizing a resource associated with said remote end communications device; and

sending a Response Voice Data Capsule (response VDC) including at least one validated communication to said IVR.

Assignments (22)