Granted Patent B2

US 8,484,651 · App. 12/115,031 · Granted Jul 9, 2013

Abstract

Claims (59)

1. A method of administering a distributed priority queue structure, the distributed priority queue structure comprising a tree having nodes storing one or more data items having a priority, one of the nodes storing a data item with a highest priority in the tree comprising a current root node, at least one pointer pointing to the current root node, each node connected directly to a given node comprising a subtree node of the given node, and all nodes connected to the given node through the subtree node comprising a subtree of the given node, the method comprising:

removing the highest priority item from the current root node to create a temporary root node;

determining for each subtree connected to the temporary root node a subtree priority comprising the priority of the highest priority data item in the each subtree;

determining as the highest priority subtree connected to the temporary root node the subtree connected to the temporary root node having the highest subtree priority;

determining whether any of the one or more data items stored at the temporary root node has a higher priority than the highest subtree priority;

if any of the one or more data items stored at the temporary root node has a priority higher than the highest subtree priority, defining the temporary root node as the current root node; and

if none of the one or more data items stored at the temporary root node has a priority higher than the highest subtree priority, changing the direction of the pointer between the temporary root node and the highest priority subtree to point to the subtree node of the highest priority subtree, and defining the subtree node of the highest priority subtree as the new temporary root node.

2. The method of claim 1 wherein the new temporary root node includes at least one subtree node connected to the new temporary root node and including the additional steps of:

a) determining for each subtree connected to the new temporary root node a subtree priority comprising the priority of the highest priority data item in the each subtree connected to the new temporary root node;

b) determining a highest priority subtree connected to the new temporary root node,

c) if any of the one or more data items stored at the new temporary root node has a priority higher than the priority of the highest priority subtree connected to the new temporary root node, defining the new temporary root node as the current root node; and

d) if none of the one or more data items stored at the new temporary root node has a priority higher than the priority of the highest priority subtree connected to the new temporary root node, changing the direction of the pointer between the new temporary root node and the highest priority subtree connected to the new temporary root node to point to the highest priority subtree connected to the new temporary root node and defining the subtree node of the highest priority subtree connected to the new temporary root node as the new temporary root node.

3. The method of claim 2 including the additional step of performing steps a-d until the step c is satisfied.

4. The method of claim 1 including the additional step of storing a list of subtree weights for each subtree in the tree.

5. The method of claim 1 including the additional step of storing, for each node in the tree, a list of the subtree priorities of each subtree connected to said each node in the tree.

6. The method of claim 5 including the additional step of inserting a new data item into a particular node.

7. The method of claim 6 including the additional step of updating at least some of the subtree priorities after the step of inserting a new data item into a particular node.

8. The method of claim 7 wherein said step of updating at least some of the subtree priorities comprises orienting a pointer at the particular node to point to the highest priority subtree connected to the particular node.

9. The method of claim 2 including the additional step of, when the new temporary root node is defined as the current root, directing a pointer from the current root node to the current root node.

10. The method of claim 1 wherein said nodes comprise agents in a call center.

11. The method of claim 10 wherein said data items comprise data related to telephone calls.

12. The method of claim 11 wherein priority comprises a time that a given data item was received at a given node.

13. A method of administering a distributed priority queue structure, the distributed priority queue structure comprising a tree having nodes storing one or more data items having a priority; each node connected directly to a given node being a subtree node of the given node, and all nodes connected to the given node through the subtree node being a subtree of the given node, wherein the priority of a given subtree comprises the priority of the highest priority data item stored on a node in the given subtree, the method comprising:

for a first node, providing a pointer pointing to a subtree node of a subtree of the first node, the subtree node of the subtree of the first node having a higher priority than the priorities of the one or more data items stored at the first node;

for a second node, providing a pointer pointing to a subtree node of a subtree of the second node, the subtree node of the second node having a higher priority than the priorities of the one or more data items stored at the second node; and

if no subtree connected to the first node has a priority higher than the priorities of the one or more data items stored at the first node, defining the first node as the root node.

14. The method of claim 13 including the additional step of:

a) for a next node, providing a pointer pointing to a subtree node of a subtree of the next node, the subtree node of the next node having a higher priority than the priorities of the one or more data items stored at the next node; and

b) if no subtree connected to the next node has a priority higher than the priorities of the one or more data items stored at the next node, defining the next node as the root node.

15. The method of claim 14 including the additional step of repeating steps a and b until step b is satisfied.

16. The method of claim 14 including the additional step of storing a list of subtree weights for each subtree in the tree.

17. The method of claim 14 including the additional step of storing, for each node in the tree, a list of the subtree priorities of each subtree connected to said each node in the tree.

18. The method of claim 14 including the additional step of inserting a new data item into a particular node.

19. The method of claim 18 including the additional step of updating at least some of the subtree priorities after the step of inserting a new data item into a particular node.

20. The method of claim 19 wherein said step of updating at least some of the subtree priorities comprises orienting a pointer at the particular node to point to the highest priority subtree connected to the particular node.

21. A computer configured for administering a distributed priority queue structure, the distributed priority queue structure comprising a tree having nodes storing one or more data items having a priority, one of the nodes storing a data item with a highest priority in the tree comprising a current root node, a plurality of pointers pointing from a first node to a second node or from the first node to the first node, each node connected directly to a given node comprising a subtree node of the given node, and all nodes connected to the given node through the subtree node comprising a subtree of the given node, the computer comprising:

computer memory storing a weight table storing weights for each subtree of each node in the tree;

means for changing the direction of the plurality of pointers;

means for removing the highest priority data item from the tree;

means for inserting a new data item into the tree; and

means for updating the weight table when the highest priority item is removed from the tree and when a new data item is inserted into the tree.

22. The apparatus of claim 21 wherein said nodes comprise agents in a call center.

23. The apparatus of claim 22 wherein said data items comprise data related to telephone calls.

24. The apparatus of claim 23 wherein the priority comprises a time that a given data item was received at a given node.

25. A non-transitory computer readable recording medium storing a program for causing a computer to perform a method of administering a distributed priority queue structure, the distributed priority queue structure comprising a tree having nodes storing one or more data items having a priority, one of the nodes storing a data item with a highest priority in the tree comprising a current root node, at least one pointer pointing to the current root node, each node connected directly to a given node comprising a subtree node of the given node, and all nodes connected to the given node through the subtree node comprising a subtree of the given node, the method comprising:

removing the highest priority item from the current root node to create a temporary root node;

determining for each subtree connected to the temporary root node a subtree priority comprising the priority of the highest priority data item in the each subtree;

determining as the highest priority subtree connected to the temporary root node the subtree connected to the temporary root node having the highest subtree priority;

determining whether any of the one or more data items stored at the temporary root node has a higher priority than the highest subtree priority;

if any of the one or more data items stored at the temporary root node has a priority higher than the highest subtree priority, defining the temporary root node as the current root node; and

if none of the one or more data items stored at the temporary root node has a priority higher than the highest subtree priority, changing the direction of the pointer between the temporary root node and the highest priority subtree to point to the subtree node of the highest priority subtree, and defining the subtree node of the highest priority subtree as the new temporary root node.

26. A method of administering a distributed priority queue structure, the distributed priority queue structure comprising a tree having nodes, the nodes comprising servers at which telephone calls are received, the nodes storing one or telephone calls having a priority, one of the nodes storing a telephone call with a highest priority in the tree comprising a current root node, at least one pointer pointing to the current root node, each node connected directly to a given node comprising a subtree node of the given node, and all nodes connected to the given node through the subtree node comprising a subtree of the given node, the method comprising:

answering the highest priority telephone call and removing the highest priority telephone call from the current root node to create a temporary root node;

determining for each subtree connected to the temporary root node a subtree priority comprising the priority of the highest priority telephone call in the each subtree;

determining as the highest priority subtree connected to the temporary root node the subtree connected to the temporary root node having the highest subtree priority;

determining whether any of the one or more telephone calls stored at the temporary root node has a higher priority than the highest subtree priority;

if any of the one or more telephone calls stored at the temporary root node has a priority higher than the highest subtree priority, defining the temporary root node as the current root node; and

if none of the one or more telephone calls stored at the temporary root node has a priority higher than the highest subtree priority, changing the direction of the pointer between the temporary root node and the highest priority subtree to point to the subtree node of the highest priority subtree, and defining the subtree node of the highest priority subtree as the new temporary root node.

27. The method of claim 13 , wherein the nodes comprise servers at which telephone calls are received.

Assignments (21)